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How would Game (UK) handle the return of a faulty Vita?


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#1 Elliot B.

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Posted 30 January 2014 - 16:00

I've had it three days and already added the two included games to my account (they were scratch cards with online codes).

However, the hardware has a screen fault (randomly turns off).

Do you think I'd still be entitled to a full refund?


#2 +Majesticmerc

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Posted 30 January 2014 - 16:01

After owning it three days? You're definitely entitled to a refund by law, assuming it's a fault of the device, and not down to it being dropped or something.



#3 Nick H.

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Posted 30 January 2014 - 16:02

Probably not a refund, but store credit or a replacement device.

#4 compl3x

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Posted 30 January 2014 - 16:06

I can't imagine they could refuse. I am not familiar with the UK consumer laws, though.

 

Is it a problem with the screen or does the whole system shut off/reboot/cut out ? I remember I installed a demo for a certain title (can't recall which one) and it was buggy and I had to go in and boot the device in safemode or whatever and uninstall the sh|tty demo.



#5 +Lingwo

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Posted 30 January 2014 - 16:06

Take it back and see what Game do. They might offer a replacement or offer a refund.

After three days you're fully entitled to a refund if you wanted that.



#6 compl3x

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Posted 30 January 2014 - 16:07

Probably not a refund, but store credit or a replacement device.

 

 

True. After 3 days they might think you've simply changed your mind and be resistant to giving you a refund and insist on a replacement or a store credit.



#7 goodbytes

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Posted 30 January 2014 - 16:08

Was it pre-owned?

 

I picked up a DSi on a pre-owned deal for £29.99 free delivery.. i checked their pre-owned policy and it promised as good as new, clean and working.. when the DSi arrived it looked like a dogs chew toy, covered in bite marks, major scratches on the screen and minor scratches covering every inch of the console, he d-pad was extremely loose and the charger was so dirty i didn't even want to touch it... it's supposed to be grey it was BLACK, and had some sort of gunk around the socket area.

 

I contacted them about it and was able to return it free of charge. I asked for a refund because i was frightened about what i would end up with next.



#8 InTheSwiss

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Posted 30 January 2014 - 16:10

Gonna be hard to get a refund after claiming the digital games :/ Probably will get offered a replacement although you should check out the CAB website for your actual rights to a refund. I believe you actually get better rights if you buy online due to distance buyer protections for some crazy reason. I would try your luck though with the refund if that is what you want you never know :yes:



#9 compl3x

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Posted 30 January 2014 - 16:17

Was it pre-owned?

 

I picked up a DSi on a pre-owned deal for £29.99 free delivery.. i checked their pre-owned policy and it promised as good as new, clean and working.. when the DSi arrived it looked like a dogs chew toy, covered in bite marks, major scratches on the screen and minor scratches covering every inch of the console, he d-pad was extremely loose and the charger was so dirty i didn't even want to touch it... it's supposed to be grey it was BLACK, and had some sort of gunk around the socket area.

 

 

 

:|  Holy crap. I wonder how one in that sort of condition could slip through, Yuck!



#10 Nick H.

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Posted 30 January 2014 - 16:25

Gonna be hard to get a refund after claiming the digital games :/ Probably will get offered a replacement although you should check out the CAB website for your actual rights to a refund. I believe you actually get better rights if you buy online due to distance buyer protections for some crazy reason. I would try your luck though with the refund if that is what you want you never know :yes:

Games are linked to the account, not the device. Just deactivate the device under the device management webpage to be able to download it to a new device. I think you're allowed to link 3 devices?

#11 pixelpixel

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Posted 30 January 2014 - 16:31

Say nothing and just bring it back. Get your coat and go now.



#12 Brian M.

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Posted 30 January 2014 - 16:36

Yep, you're entitled to a full refund as you haven't accepted the goods. The digital code is moot. You're returning the code to them - if they wish, they can take the games back.

#13 InTheSwiss

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Posted 30 January 2014 - 16:45

Say nothing and just bring it back. Get your coat and go now.

 

Yeah this is what I would do. Don't mention the codes just say you bought it as a gift for your brother or sister and they realised it had a fault right away and want a refund not a replacement. Hopefully they won't check the codes but if they do just say obviously you registered them how else were you to know it was faulty without playing it? Best thing is to act dumb with Game staff in my experience. If they ask why you want a refund just say you are not happy it was broken and don't want a replacement.


Games are linked to the account, not the device. Just deactivate the device under the device management webpage to be able to download it to a new device. I think you're allowed to link 3 devices?

 

I was referring more to the fact that in the UK (I believe) getting refunds for digital things can be tricky as a lot of places don't "allow" it although I suspect they have to if pushed. I remember reading something about not being able to get refunds on Steam for similar reasons although that might not have been UK specific.



#14 compl3x

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Posted 30 January 2014 - 19:09

Yep, you're entitled to a full refund as you haven't accepted the goods. The digital code is moot. You're returning the code to them - if they wish, they can take the games back.

 

 

How can they take the games back if the codes have already been redeemed? Ring Sony and tell them to invalidate the codes?

 

I don't think they really give a crap about codes. It probably costs them absolutely nothing anyway.

 

 

Just out of curiosity, OP, what games were they?



#15 +Lingwo

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Posted 30 January 2014 - 20:25

No, they won't care about the code. The console is faulty so all they'll do is send the unit back to Sony and let them deal with it.