How to access HDD on broken NAS

By Pedro3
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Pedro3

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Hello?

 

I have a NAS that it isn't showing in the network, tried many things, but no luck, apparently the HDD is working because I hear the noise when turning it on.

 

I removed the HDD from the case and wanted to connect it to an external USB case. Windows installs the drive and the Device Manager recognizes the HDD (Hitachi) but it doesn't show up.

 

Do I try it with Linux?

 

Thanks!

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riahc3

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Hello,

I believe NAS use Raid system for HDD's,

:|

you have to format it (if HDD is alive) from Disk Manager utility.

Do not format it.

Hello?

I have a NAS that it isn't showing in the network, tried many things, but no luck, apparently the HDD is working because I hear the noise when turning it on.

I removed the HDD from the case and wanted to connect it to an external USB case. Windows installs the drive and the Device Manager recognizes the HDD (Hitachi) but it doesn't show up.

Do I try it with Linux?

Thanks!

Anyways, open up mmc and give it a drive letter. Its problably (for some reason) not getting a drive letter. This has happened before. IF you cannot assign it a drive letter, then it might be formatted in a FS that is not compatible with Windows.

What NAS are we talking about?

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Starbuck84

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Is it a one-bay NAS, I.E. is there only one disk in the NAS? If so, no worries about it being in a RAID config.

 

Try to mount it under Linux. You could try to use a live distro like Ubuntu. Burn it to a disc, boot from disc and plug your external HDD in. If you're lucky, you might be able to access it. If possible (and given the choice), I'd choose to mount it as read-only. That way, you're able to access your data, and you know it won't be altered in any way.

 

/edit: I had luck once with an old 250GB NAS, accessing it through Linux. That particular NAS used EXT2, so it was pretty easy.

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riahc3

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Hello,

Is it a one-bay NAS, I.E. is there only one disk in the NAS? If so, no worries about it being in a RAID config.

Thats why I :| when someone put it uses "Raid system" :laugh:

 

Try to mount it under Linux. You could try to use a live distro like Ubuntu. Burn it to a disc, boot from disc and plug your external HDD in. If you're lucky, you might be able to access it. If possible (and given the choice), I'd choose to mount it as read-only. That way, you're able to access your data, and you know it won't be altered in any way.

 

/edit: I had luck once with an old 250GB NAS, accessing it through Linux. That particular NAS used EXT2, so it was pretty easy.

Mounting it under Linux is also a wise idea but to save him the trouble, just try under disk management first...
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Starbuck84

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Thats why I :| when someone put it uses "Raid system" :laugh:

 

Mounting it under Linux is also a wise idea but to save him the trouble, just try under disk management first...

:P

 

And regarding the disk management, you're right. He could also try LinuxReader. http://www.diskinternals.com/linux-reader/ . Just run and try to open the external HDD. Saves him the trouble of booting into Linux, this is a click and try solution. It mounts as read-only and it's not particularly fast, but it's free and he gets his data.

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Pedro3

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I couldn't give a Letter to the HDD (all greyed out) and Linux Reader also didn't work, so I tried a Live CD (Ubuntu) and know I can access the HDD  :D

 

Inside there are 2 folders, one open (myshare) another one closed (openshare).

 

I can access the open one, but I can't access the closed because it says "You don't have the permissions necessary to view the contents of..."

 

How can I access that folder?

 

Thanks for all the answers :)

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Starbuck84

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Under Ubuntu, open a Terminal screen and type following:

"sudo apt-get install nautilus-gksu" (without the quotation marks)

Log out and log back in to see the 'Open as root' menu option on your HDD mount.

 

If that doesn't work, type the following command in a Terminal screen:

"gksudo nautilus" (again without the quotation marks)

This opens nautilus (like Windows explorer) as a super user, you could try to see if you're able to open the restricted folder that way.

 

If that doesn't work, I'm out of ideas. :)

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+PeterUK MVC

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I can access the open one, but I can't access the closed because it says "You don't have the permissions necessary to view the contents of..."

 

How can I access that folder?

 

 

In windows you have to set NTFS permissions to your user name for the folder to allow access right click the folder > properties > security and you may have to go advanced to take ownership.

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  • 2 weeks later...
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patseguin Global Moderator

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What model of NAS is it? I know Synology can remotely log into their NAS 's and recover data on faulty drives.

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riahc3

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Hello,

Under Ubuntu, open a Terminal screen and type following:

"sudo apt-get install nautilus-gksu" (without the quotation marks)

Log out and log back in to see the 'Open as root' menu option on your HDD mount.

 

If that doesn't work, type the following command in a Terminal screen:

"gksudo nautilus" (again without the quotation marks)

This opens nautilus (like Windows explorer) as a super user, you could try to see if you're able to open the restricted folder that way.

 

If that doesn't work, I'm out of ideas. :)

sudo nautilus

Would have been enough.

Let me try to remember some unix commands and see if I can help you...Not my area :p

Open a terminal and

sudo cat /etc/fstab

This will tell us the file system it is using. Some are saying its NTFS on here but Im leaning towards a ext type of FS....I just want to confirm.

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Auditor

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May I please offer that you shouldn't suggest anything further about such subjects.

Totally agress. suggesting some one to format drive, when they still have data in there and wish to recover, is really a worst suggestion at all.

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Som

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Hello?

 

I have a NAS that it isn't showing in the network, tried many things, but no luck, apparently the HDD is working because I hear the noise when turning it on.

 

I removed the HDD from the case and wanted to connect it to an external USB case. Windows installs the drive and the Device Manager recognizes the HDD (Hitachi) but it doesn't show up.

 

Do I try it with Linux?

 

Thanks!

 

I had a similar problem with a NAS drive a few weeks back, I was lucky though I had another identical system so I popped the one from the broken one into the working one.  you could see if you could buy the exact model somewhere and do it that way...

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riahc3

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Hello,

Well, Xahid tried to help. I think a couple of us have already told him that he is wrong. No reason to gang up on him :) We all make mistakes (even though this one was pretty big and drastic)

Lets see if OP can give us more info or at least has solved his problem.

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Pedro3

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I don't understand it. I was following this topic and suddenly it stopped to send me e-mails warning about new posts.

 

Since I was thinking that I had no answers here I installed ubuntu and then changed permissions using sudo chmod. Now I can access that folder.

 

Thanks for the help!

 

For me this topic can be closed since the solution was found, I used the help in here but no exactly one that was written. How can I mark it has solved?

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snaphat (Myles Landwehr) Member

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I don't understand it. I was following this topic and suddenly it stopped to send me e-mails warning about new posts.

 

Since I was thinking that I had no answers here I installed ubuntu and then changed permissions using sudo chmod. Now I can access that folder.

 

Thanks for the help!

 

For me this topic can be closed since the solution was found, I used the help in here but no exactly one that was written. How can I mark it has solved?

There was an issue on the site that caused followed posts to be unset for everyone, so you have to refollow anything you were following before. If there was a best answer, just mark that, you can't mark multiple ones, unfortunately, afaik.

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Xahid

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Xahid is forgiven :)

 

Fortunately I also saw that was gonna hurt me, so I waited for more answers and everything went fine.

 

Thanks everyone!

Actually, I misunderstood your 1st post, I thought you were having trouble accessing drive (didn't think about data), after reading some posts I didn't reply further.

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