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internet disconnects when using Bluetooth mouse

20 posts in this topic

Posted

I have a T440p with the 2x2 Thinkpad wireless card and when I use my bluetooth mouse the internet disconnects and I get a "limited connection". I have the latest drivers for everything. I have posted in lenovo and notebookreview forums but no answer. I hope I get some kind of response here. :)

 

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Posted

Sorry which mouse set up are you using?

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Posted

If it's an Intel Centrino card in there (WiFi and Bluetooth), either install the latest Wireless LAN and Bluetooth driver packages from Intel or revert/rollback to the RTM Windows 8.x Microsoft versions.

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Posted

In Device Manager:

 

Realtek Bluetooth 4.0+ High Speed Chip

driver: 1.3.769.3

 

2x2 11b/g/n Wireless LAN M.2 Adapter

Driver provider: Realtek Semiconductor Corp

driver: 2010.6.807.2013

 

MS Comfort Sculpt Mouse

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Posted

Have you checked which ports the bluetooth and wifi are operating on?

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Posted

Have you checked which ports the bluetooth and wifi are operating on?

No. How do I do that?

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Posted

 

1. Right-click

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Posted

Not sure what to do there...

post-17040-0-77717100-1392500842.png

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Posted

What channel is your wireless using? i would try changing it as it sounds like some kind of interference is being caused by the mouse. Can you try the mouse into another pc?

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Posted

What channel is your wireless using? i would try changing it as it sounds like some kind of interference is being caused by the mouse. Can you try the mouse into another pc?

Mouse works fine on another pc.

 

The 802.11d is disabled, that's the one?

 

post-17040-0-44485000-1392502958.png

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Posted

^ he means change your wireless router channel. You have to do that in the wifi settings of the router

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Posted

Ok, to what? :D Don't know how to get the channel the mouse uses.

post-17040-0-41682000-1392515919.png

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Posted

Maybe try a few? If the problem persists after one or two changes, then this obviously isn't the right solution, but it's a start. It probably doesn't matter, but I'd choose one lower and one higher if it were me. Like 3, then 10 if that didn't help.

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Posted

Not sure what to do there...

You didnt list com ports as per the details

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Posted

Edited topic title to reduce confusion.

 

Legitimately thought it was to do with British Telecommunications...

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Posted

Changing channels didn't help at all, in fact, in affected all computer connecting...I had to revert back to auto scan channels.

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Posted

well, for what's it's worth, i installed the latest driver (not detected by Lenovo's system update software) and no interruptions for a day.

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