Did they flat-out say no to buying one?
I'd call up and try a new representative.
Well it's an email exchange. Initially I inquired about purchasing the new fan and was met with a response which directed me back to the retailer for warranty repair. Which is fair enough because I didn't give a run down of the circumstances.
I was then met with two replies from Asus following further emails:
Thank you for your email.
Unfortunately ASUS does not sell any spare parts to end users. Spare parts available
are only provided to the repair centre to conduct in warranty repairs.
Unfortunately ASUS UK does not offer a possibility to arrange an out of warranty
repair which carries a charge. ASUS can only accept items for components which are
within the given warranty. When the component has been damaged due to applied
force of any kind the repair cannot be accepted as we do not offer an out of warranty
I am terribly sorry and it is very unfortunate that we have to advise you that there is
nothing we are able to do regarding this matter. We are unable to provide the spare
parts required to perform the repair yourself.
Thank you for your reply.
Unfortunately we are unable to make the arrangements to supply spare parts.
Please be advised that it is company policy that we have to uphold and honour. I am not in the position nor have the authorization to make the arrangements. Due to being company policy I can request it however it will be declined as we do not sell any parts to end users.
I am terribly sorry and it is very unfortunate however I am unable to assist you further.