How to remove iPhone from Find my Phone

[LittleNeutrino Veteran]

I have a Corporate iPhone 4 (non S) that the end user had attached to their personal iTunes account and put on Find my Phone. The person was separated and refuses to take our calls. We are unable to activate this phone on another line now due to this restriction. Being that the phone is no longer under Warranty Apple will not speak with us without charging us.

 

Does anyone have any ideas in which we can remove this device and use it again for another user?

 

I have already done a full factory wipe on the phone.

Edited February 18, 2014 by Geoffrey B.

[LittleNeutrino Veteran]

Here is a screen capture of what iTunes tells me when i try to do a restore from another iPhone onto the device.

[FrancoisC]

Found this on another forum, you will have to contact apple and provide these:

 

"A valid proof of purchase or sales receipt must include each of these things:
Reseller?s name, address, and phone number or website URL
Date of purchase when the product was originally sold
Itemized product information, including price and product serial number
Total price paid 

If the receipt doesn?t include this information, we can?t complete your request.

The serial number can be typed or handwritten. If the reseller didn?t provide the serial number on the receipt, you can write the number on the receipt before you send it."

 

Otherwise, you are stuck with a brick :/

[Circaflex]

Found this on another forum, you will have to contact apple and provide these:

 

"A valid proof of purchase or sales receipt must include each of these things:

Reseller?s name, address, and phone number or website URL

Date of purchase when the product was originally sold

Itemized product information, including price and product serial number

Total price paid 

If the receipt doesn?t include this information, we can?t complete your request.

The serial number can be typed or handwritten. If the reseller didn?t provide the serial number on the receipt, you can write the number on the receipt before you send it."

 

Otherwise, you are stuck with a brick :/

and most of that time it still wont work or apple will not help you.

 

to the OP unfortuneately unless you get them to remove it from their icloud or give you the password to remove it using the phone directly you are out of luck.

[LittleNeutrino Veteran]

Yeah i called them and even had the original receipt as a PDF file that contained the name of my company, the MEID of the phone and all the other information about it and they said that there was nothing they could do without the person's username and password to remove the phone from their account.

 

that is just plain stupid. so now i have a brick that we cannot use for anything.

[#Michael]

I know that this isn't going to help you now but there is a new api that apple is opening up come 7.1 for enterprise customers that use configurator and devices in supervised mode.  I was looking through the feb 2014 mdm reference update and it has this in it:

 

 

The following document outlines important updates to the MDM protocol reference. 

These updates include:

 

? Activation Lock Bypass (iOS 7.1)

 

 

Activation Lock Bypass 

Find My iPhone Activation Lock is a feature of iCloud and iOS 7 that makes it harder 

for anyone to use or resell a lost or stolen iOS device by requiring the user's Apple 

ID and password in order to:

 

? Turn o? Find My iPhone on the device

 

? Erase the device

 

? Reactivate and use the device

 

iOS 7.1 adds support for Activation Lock Bypass. This allows organizations to 

remove the Activation Lock from supervised devices prior to device activation 

without knowing the user's personal Apple ID and password.

 

Overview 

When an iOS device is con?gured as supervised it can generate a device-speci?c 

Activation Lock bypass code. A cryptographically secure hash of the bypass code is 

stored by Apple's activation server. This hash allows the activation server to verify 

that the correct bypass code has been provided to the device.

 

When the device creates a bypass code and hash, they're stored in the device's 

keychain and marked as available after ?rst unlock and non-exportable. To retrieve 

the bypass code, the MDM server uses the ActivationLockBypassCode query. 

If a bypass code has never been created on the device, a new one is created when 

this query is received. Once retrieved and stored by the MDM, remove the bypass 

code from the device using the ClearActivationLockBypassCode command. 

(If not removed, the bypass code will be automatically deleted from the device after 

15 days.) Finally, allow for Activation Lock to be enabled using the MDMOptions 

setting.

 

Once a device is erased, the bypass code can be manually entered when prompted 

by the Setup Assistant. (Leave the username ?eld empty.) However, it?s 

recommended that an MDM server should clear the Activation Lock, using the web 

service described below, prior to erasing a device