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Windows 8.1 Activation Problem

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#1 FloatingFatMan

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Posted 19 February 2014 - 13:51

So, I got my wife a Toshiba Encore 8 tab for Christmas (one of the new Baytrail processor tablets), with Windows 8.1 pre-installed.  Mid January the micro-USB port broke so had to send it back for repair, really annoying.

 

We got it back Monday, and last night the missus hands it back saying there's something wrong with Windows... So I take a look, and for some reason, the installation of Windows is no longer activated!  I tried to reactivate, and I get an error code telling me the product key has been blocked... :s

 

I went through the phone reactivation process, and that failed... so I tried talking to someone at Microsoft Activation about it, and they couldn't activate it either.  They said I'd have to contact Toshiba.

 

I'd really rather not have to send the damned thing back again... We only just got it back after a month away for repair, so does anyone have any (legal) suggestions as to how to fix the busted activation?




#2 Eric

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Posted 19 February 2014 - 13:53

Did you use one of the free keys that upgraded to Pro with Media Center?

#3 Praetor

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Posted 19 February 2014 - 13:55

it's still the OEM installation? If so then it should had access to the SLIC table where the Windows 8.x key is located. I would contact Toshiba reporting the problem and if possible deliver the laptop into one of their support centers.



#4 freak180

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Posted 19 February 2014 - 13:55

Cant think of one unless you bought a new one or grab a new key off of a surface pro from best buy :o



#5 Sadelwo

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Posted 19 February 2014 - 14:19

Cant think of one unless you bought a new one or grab a new key off of a surface pro from best buy :o

 

Windows 8 machines don't have stickers with product keys like previous Windows, only the logo. Keys are embedded in the UEFI.



#6 OP FloatingFatMan

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Posted 19 February 2014 - 14:21

Did you use one of the free keys that upgraded to Pro with Media Center?

 

It's a tablet... Windows 8.1 was pre-installed.  No media center keys or anything used.

 

it's still the OEM installation? If so then it should had access to the SLIC table where the Windows 8.x key is located. I would contact Toshiba reporting the problem and if possible deliver the laptop into one of their support centers.

 

Yeah, still the OEM installation. Clearly, they did something to it during the repair... You'd think they'd check stuff like this.

 

Nearest Toshiba support centre is over 100 miles from me. Taking it to them isn't an option.

 

Cant think of one unless you bought a new one or grab a new key off of a surface pro from best buy :o

 

No such thing as a Best Buy in the UK. :p  I got it online through eBuyer.  Will give them a call later and have a shout. :p



#7 freak180

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Posted 19 February 2014 - 14:22

Windows 8 machines don't have stickers with product keys like previous Windows, only the logo. Keys are embedded in the UEFI.

I already know that. Which is why i used an app to view it when im on the machine 



#8 Ice_Blue

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Posted 19 February 2014 - 14:24

Windows 8 machines don't have stickers with product keys like previous Windows, only the logo. Keys are embedded in the UEFI.

 

Correct.

 

So if he does a full system restore, it might re-activate.



#9 OP FloatingFatMan

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Posted 19 February 2014 - 14:24

Correct.

 

So if he does a full system restore, it might re-activate.

 

Hmm, there's an idea.  I'll give that a go tonight, I think.  Cheers. :)



#10 Eric

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Posted 19 February 2014 - 14:40

It's a tablet... Windows 8.1 was pre-installed.  No media center keys or anything used.


Sorry, I missed that. :) I know most of the Pro + MC keys they gave away got blocked so they're essentially one-use only. :/

#11 Praetor

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Posted 19 February 2014 - 15:00

It's a tablet... Windows 8.1 was pre-installed.  No media center keys or anything used.

 

 

Yeah, still the OEM installation. Clearly, they did something to it during the repair... You'd think they'd check stuff like this.

 

Nearest Toshiba support centre is over 100 miles from me. Taking it to them isn't an option.

 

 

No such thing as a Best Buy in the UK. :p  I got it online through eBuyer.  Will give them a call later and have a shout. :p

 

a system restore probably won't help if the key is blocked, which is odd since Toshiba, as an OEM, uses a MAK and therefor that key can't be blocked or else all the devices using that same OEM key would be blocked :laugh: wont hurt doing that restore, nonetheless.

 

again, i would contact Toshiba. :/



#12 OP FloatingFatMan

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Posted 19 February 2014 - 15:11

It's a real puzzler what's caused it. When it came back, the device had been wiped so after putting my wives account back on it, I copied the backup of her old user folder (NOT the system ones, just her favourites and documents) back. I don't see how that could any activation issues as it's something I've done dozens of times...

 

Could the repair have triggered it?  The USB port was broken, and I can see from marks on the case that they opened it, so I'm guessing they replaced something inside...

 

I'll see what eBuyer say, as they're the retailer.  If I get no joy from them (preferably a replacement tab as this one is no longer fit for purpose!), I'll call Tosh.  I'll try the restore first though.



#13 OP FloatingFatMan

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Posted 20 February 2014 - 08:50

Well, restoring the OS didn't work, and Toshiba have a wonderful phone system that, after buggering you about for 10 minutes, promptly disconnects you if there are no available support people... So you have to go through the <redacted> menu's -again-.

 

Six bloody times I tried.. an hour wasted.

 

So I'm sending the bloody thing back to eBuyer and they can sort it out!  Thanks anyway guys. :(



#14 Eric

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Posted 20 February 2014 - 15:07

It sounds like they replaced the board and may have put one in without a product key embedded in it. Hope you get it sorted out!

#15 OP FloatingFatMan

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Posted 20 February 2014 - 16:28

^ Very likely yes. The USB port wasn't working and as they're surface mounted, they'd almost certainly have just swapped in a new board.





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