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DS4 pads crumbling?

dualshock 4 ds4 ps4 sony production fault

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#1 XorpiZ

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Posted 24 February 2014 - 07:13

According to several reports, the rubber on the analogue sticks appears to be crumbling.

 

http://community.us....r/td-p/42208703

http://www.gamereact... are crumbling/

 

Let's hope it's not a widespread issue. I can't remember my PS3 having that problem, so with some luck it's just a faulty batch.




#2 Gerowen

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Posted 24 February 2014 - 07:25

Everything has quirks when they are first released.  I try to never buy first-gen stuff.  Think back to how the XBox fat boy controllers got replaced with the "S" controller, the XBox 360 RRoDing because there were no heat sinks on the GPU, the XBox One consoles that had defective drives, etc.  There are always some quirks to work out that you don't think about until large scale manufacturing begins and millions of people are using your product for hours and hours and hours on end.

 

Maybe they should sell some kind of replacement "cap" to snap onto the joysticks for a couple dollars for people who don't want to deal with the hassle of packaging up their controllers and mailing them back, or work out a deal with places like Gamestop where users can return affected controllers with a receipt for 75% off the price of a newer, improved controller.



#3 trooper11

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Posted 24 February 2014 - 08:42

No problems for me yet. I haven't noticed any signs of wear like that. There is always the chance of a bad batch.

#4 McKay

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Posted 24 February 2014 - 08:55

Mine isn't in the bad batch if its true, and my PS4 controller gets a lot of wear.



#5 OP XorpiZ

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Posted 24 February 2014 - 09:54

Everything has quirks when they are first released.  I try to never buy first-gen stuff.  Think back to how the XBox fat boy controllers got replaced with the "S" controller, the XBox 360 RRoDing because there were no heat sinks on the GPU, the XBox One consoles that had defective drives, etc.  There are always some quirks to work out that you don't think about until large scale manufacturing begins and millions of people are using your product for hours and hours and hours on end.

 

Maybe they should sell some kind of replacement "cap" to snap onto the joysticks for a couple dollars for people who don't want to deal with the hassle of packaging up their controllers and mailing them back, or work out a deal with places like Gamestop where users can return affected controllers with a receipt for 75% off the price of a newer, improved controller.

 

Agreed. And this kinda belongs in the "small stuff" category - like the HDMI-issues.

 

But I'd expect Sony to replace the controllers for free (and paying for the postage), if it turns out to be a widespread issue.



#6 HawkMan

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Posted 24 February 2014 - 10:01

Everything has quirks when they are first released.  I try to never buy first-gen stuff.  Think back to how the XBox fat boy controllers got replaced with the "S" controller, the XBox 360 RRoDing because there were no heat sinks on the GPU, the XBox One consoles that had defective drives, etc.  There are always some quirks to work out that you don't think about until large scale manufacturing begins and millions of people are using your product for hours and hours and hours on end.

 

Maybe they should sell some kind of replacement "cap" to snap onto the joysticks for a couple dollars for people who don't want to deal with the hassle of packaging up their controllers and mailing them back, or work out a deal with places like Gamestop where users can return affected controllers with a receipt for 75% off the price of a newer, improved controller.

 

Your list includes the duke as if it was bad... it wasn't, it was big but it was awesome, and frankly it was more comfortable than the newer ###### sized controllers :)  sure you could kill someone with it, but it was comfortable to hold. 



#7 Showan

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Posted 24 February 2014 - 12:50

Your list includes the duke as if it was bad... it wasn't, it was big but it was awesome, and frankly it was more comfortable than the newer ###### sized controllers :)  sure you could kill someone with it, but it was comfortable to hold.


I loved the duke..

#8 Travis959

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Posted 24 February 2014 - 12:58

My DS4 did this almost a week after I got my PS4 at launch, although not to the extent as in those images. Mine just has a small triangular-shaped piece come off the left thumbstick's lip. Kind of annoying, but not enough to really bother me.



#9 xendrome

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Posted 24 February 2014 - 13:11

But I'd expect Sony to replace the controllers for free (and paying for the postage), if it turns out to be a widespread issue.

 

Widespread issue or not, there is a warranty on the hardware, they will replace it if you contact their support.



#10 +Audioboxer

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Posted 24 February 2014 - 13:12

My DS4 did this almost a week after I got my PS4 at launch, although not to the extent as in those images. Mine just has a small triangular-shaped piece come off the left thumbstick's lip. Kind of annoying, but not enough to really bother me.

 

You'd be best advised to get it replaced, minor damage or not just now if it's a bad batch you're clearly in it.

 

No issues so far with my 2 DS4's bought as part of the gamer pack (with Killzone/Camera), made in China. One controller has been used more than the other, the 2nd one only being used when my GF plays co-op.



#11 OP XorpiZ

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Posted 24 February 2014 - 14:08

Widespread issue or not, there is a warranty on the hardware, they will replace it if you contact their support.

 

Wouldn't that depend on whether or not Sony considers the damage done "mis-use" (in lack of better words)?

 

Also, I'm surprised to hear that Sony wants consumers to pay the freight-cost themselves. At least they won't be able to pull that stunt in the EU (because of consumer-protection legislations).

 

edit:

 

http://www.neogaf.co...ad.php?t=711160

 

Seems Sony does replace them, under warranty. 



#12 Andrew

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Posted 24 February 2014 - 15:12

I'm surprised this hasn't been brought up already. It was well known even before the PS4 released and people received their pre-orders early. Many were using them on their PS3 etc and the grips wore away in a week :/

 

Nothing wrong with mine yet so think I'm in the good batch category.



#13 +Audioboxer

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Posted 24 February 2014 - 15:14

Wouldn't that depend on whether or not Sony considers the damage done "mis-use" (in lack of better words)?

 

Also, I'm surprised to hear that Sony wants consumers to pay the freight-cost themselves. At least they won't be able to pull that stunt in the EU (because of consumer-protection legislations).

 

edit:

 

http://www.neogaf.co...ad.php?t=711160

 

Seems Sony does replace them, under warranty. 

 

They have to, all hardware in the EU is covered for a year minimum I believe.



#14 madd-hatter

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Posted 24 February 2014 - 15:19

so with some luck it's just a faulty batch.

 

It looks like improperly dried material during molding.

(I'm an injection molding technician.)

 

It's also possible that they brought in a new material for the DS4 and it wasn't properly tested.

 

Another +1 to the patient.



#15 HawkMan

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Posted 24 February 2014 - 16:57

They have to, all hardware in the EU is covered for a year minimum I believe.


Not if the controller is considered a toy.