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SmartGlass problem - browser not supported

xbox one microsoft smartglass windows 8.1 surface pro 2 internet explorer

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#1 Jarrichvdv

Jarrichvdv

    Not all who wander are lost

  • Joined: 14-November 10
  • Location: Belgium, Asse
  • OS: Windows 8.1
  • Phone: Windows Phone 8 GDR3

Posted 25 February 2014 - 08:22

Hey guys;

I'm struggling with SmartGlass over here :( I tried the scenario on my Surface Pro 2, both before AND after a clean install of Windows 8.1

 

When I load up Battlefield 4 on my Xbox One, and with it, the SmartGlass companion app on my Surface, it tells me my browser is not supported. I mean, WHAT?! I have IE11, all the latest updates... The error message recommends IE, Firefox or Chrome.

So I installed Firefox to no avail as I'd expect Windows Store apps only have access to the IE rendering engine (logically)

 

So; any idea what may cause apps to mis-detect my Internet Explorer version?

 

 

Thanks in advance :)




#2 trooper11

trooper11

    Neowinian Senior

  • Tech Issues Solved: 5
  • Joined: 21-November 12

Posted 25 February 2014 - 16:32

I dont have BF4, so I can't help you there.

However, I have been using Smartglass and so far I have not run into that particular error.

Have you reinstalled the smartglass app?

#3 OP Jarrichvdv

Jarrichvdv

    Not all who wander are lost

  • Joined: 14-November 10
  • Location: Belgium, Asse
  • OS: Windows 8.1
  • Phone: Windows Phone 8 GDR3

Posted 26 February 2014 - 09:06

I dont have BF4, so I can't help you there.

However, I have been using Smartglass and so far I have not run into that particular error.

Have you reinstalled the smartglass app?

I even went so far that I completely re-installed my entire OS; as these stupid erros were driving me nuts. This did not fix the issue. Will keep you guys updated...