Windows Server 2012 R2 - Application Window Switching without user input

[CloudEngineer]

Hi Guys,

 

I am yet to come across this issue on this platform previously and hopefully can get some input from you guys.

 

Randomly on a daily basis we are finding users applications (Mix of Office 2013, Custom Database Software, IE, Chrome etc) are minimising and another what seems random application maximises in it is place. This can occur where users are simply looking at the screen and not making any movements with the mouse or any input on the keyboard.

 

We have approximately 100 users impacted by this issue over 3 Windows Server 2012 R2 Remote Desktop Services running on Amazon AWS Infrastructure. (I have raised this with AWS Support also).

 

Something that may or may not be related is that intermittently users are also loosing the ability to left/middle/right click (they can still move cursor). Keyboard continues to function.

Killing explorer does not assist, only remediation is to log off and log back in.

 

I do not have the resources at the moment to test this in Windows Server 2012.

 

All Windows Updates are applied as of today.

[Praetor]

and what version of RDP are you using? are all the users reporting this problem using the same RDP version?

[CloudEngineer]

and what version of RDP are you using? are all the users reporting this problem using the same RDP version?

 

RDP8 over UDP

 

We have a mix of Windows 7 (with RDPv8 hotfix and Windows 8.1 Clients) all experiencing the same issue. I can verify that the mouse input failure occurs when the user  drops their remote session for the tech (we usually save work via keyboard and log them off remotely).

[Praetor]

best i would do is to see the event viewer in that Server 2012 R2; there must be something logged in there; the fact that users are reporting minimized / maximized apps is weird.