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Phil Spencer to head up Xbox Division

xbox one xbox 360 microsoft phil spencer terry myerson yusuf mehdi george peckham mike angiulo

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#31 neoadorable

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Posted 11 April 2014 - 01:37

Sony are unbelievable...even almost a decade after supposedly learning their lesson they can't help being ######. Seriously? The most human guy there? That takes damning with faint praise to a whole new level. I love Sony and love their contribution to technology...but really? This isn't really funny, it's not even deadpan humor, it's just an insult. What do you expect though, when PS4 launched MS congratulated them, when X1 launched Sony posted something about if you want to play it in 1080p you know where to go. What a bunch of jerks they can be!




#32 Andrew

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Posted 11 April 2014 - 01:42

Sony are unbelievable...even almost a decade after supposedly learning their lesson they can't help being ######. Seriously? The most human guy there? That takes damning with faint praise to a whole new level. I love Sony and love their contribution to technology...but really? This isn't really funny, it's not even deadpan humor, it's just an insult. What do you expect though, when PS4 launched MS congratulated them, when X1 launched Sony posted something about if you want to play it in 1080p you know where to go. What a bunch of jerks they can be!

 

Sony congratulated MS too

 

Whether Sony's comments were back handed or not, they're not far off the mark. Just last week most of us here in the GH were saying the exact same things about the top execs in charge of the division. Right now there is not many favourable people in the MS lineup besides Spencer.

 

It's unprofessional to make those comments publicly, but it's what everyone's thinking at the same time.



#33 neoadorable

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Posted 11 April 2014 - 01:46

Sony congratulated MS too

 

Whether Sony's comments were back handed or not, they're not far off the mark. Just last week most of us here in the GH were saying the exact same things about the top execs in charge of the division. Right now there is not many favourable people in the MS lineup besides Spencer.

 

It's unprofessional to make those comments publicly, but it's what everyone's thinking at the same time.

 

Thanks for posting that link, i missed on that one and good to stand corrected. I am still surprised that Yoshida of all people would say something so personal - he seems like a mild mannered guy.



#34 trooper11

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Posted 11 April 2014 - 16:12

Sony congratulated MS too
 
Whether Sony's comments were back handed or not, they're not far off the mark. Just last week most of us here in the GH were saying the exact same things about the top execs in charge of the division. Right now there is not many favourable people in the MS lineup besides Spencer.
 
It's unprofessional to make those comments publicly, but it's what everyone's thinking at the same time.


Yeah maybe the top execs, but then the comment was about everyone in the division. People forget that there are actual humans that work under the top execs.

As far as being unprofessional, that's the cool thing to do now. Its acceptable and even encouraged to be a little childish or dickish towards other companies today. Sony isn't alone in that, its just one of those questionable practices that goes on.

#35 neoadorable

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Posted 12 April 2014 - 14:55

Phil, start by giving me back my $50 from the pre-paid code i entered just as you guys were having that billing system glitch last Thursday arrrggghhh :angry:

 

Otherwise, i think he's a cool guy, seems very likable.

 

They aren't refunding you? Wtf :no:

 

A little unrelated and probably nothing to do with Phil, but fair is fair so wanted to share an update if anyone wants to know: the MS Global Advocacy Team, which I've never even heard of until a week ago, sent me a very friendly and personalized email with a new code, acknowledging that the previous code was entered correctly but glitched and never posted on the account. They actually gave me $5 extra, I guess as a gesture of good will. This took less than a week to sort out, so all in all good service and I'm quite touched. Decided to use the money to buy Watch Dogs on X1 instead of PC or PS4 :rofl:



#36 Andrew

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Posted 12 April 2014 - 14:57

A little unrelated and probably nothing to do with Phil, but fair is fair so wanted to share an update if anyone wants to know: the MS Global Advocacy Team, which I've never even heard of until a week ago, sent me a very friendly and personalized email with a new code, acknowledging that the previous code was entered correctly but glitched and never posted on the account. They actually gave me $5 extra, I guess as a gesture of good will. This took less than a week to sort out, so all in all good service and I'm quite touched. Decided to use the money to buy Watch Dogs on X1 instead of PC or PS4 :rofl:

 

Glad you got it sorted (Y) :)



#37 neoadorable

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Posted 12 April 2014 - 15:00

Thanks Andy, appreciate it and also glad to have it taken care of. If anyone has a support case with MS, ask directly for the Global Advocacy Team, the chat/phone people will gladly put you in touch with them.



#38 Andrew

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Posted 12 April 2014 - 15:10

Thanks Andy, appreciate it and also glad to have it taken care of. If anyone has a support case with MS, ask directly for the Global Advocacy Team, the chat/phone people will gladly put you in touch with them.

 

I gave up with them during my problems and it was higher than the advocacy team with my X1 return. Completely useless for something that should have been straight forward to fix :no: Was lied to repeatedly and promised solutions that they backtracked on :/ Probably the worst CS I've ever experienced and until that point Xbox CS was flawless for me. Also, I get that they have a script and the way these places work, i.e the understanding tone, try to relate to your customer etc that you'd be angry/disappointed/frustrated too, but some of them took it so far it was condescending. I had to tell them to stop and just talk like a human and get the job done :no: Never used to be like that, at least the UK call centres weren't :/



#39 neoadorable

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Posted 12 April 2014 - 15:16

I gave up with them during my problems and it was higher than the advocacy team with my X1 return. Completely useless for something that should have been straight forward to fix :no: Was lied to repeatedly and promised solutions that they backtracked on :/ Probably the worst CS I've ever experienced and until that point Xbox CS was flawless for me. Also, I get that they have a script and the way these places work, i.e the understanding tone, try to relate to your customer etc that you'd be angry/disappointed/frustrated too, but some of them took it so far it was condescending. I had to tell them to stop and just talk like a human and get the job done :no: Never used to be like that, at least the UK call centres weren't :/

 

Didn't realize you had such a bad experience with them. But sounds like this was something much bigger than a code - what happened to your X1? And for sure, many of the initial people on the chat/phone sound like bots more than humans, and as you said come across patronizing. This is unfortunate, sorry you went through this with them.



#40 trooper11

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Posted 12 April 2014 - 17:21

Andy's experience is one of legends.

Probably a reason to not be excited or interested in the topic of Xbox (or to own one for that matter), which would be understandable.

#41 neoadorable

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Posted 14 April 2014 - 01:25

Well, will inquire privately, as i must have missed on it while being away from the forums. For sure having a bad experience can turn one away from certain brands, products, and communities, though to be fair i've always decided to forgive Xbox despite several 360's dying on me, billing issues, and even seemingly minor stuff like gamerscore resets. But sometimes it's too much to overlook, definitely!



#42 Kvally

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Posted 15 April 2014 - 01:13

Sony are unbelievable...even almost a decade after supposedly learning their lesson they can't help being ######. Seriously? The most human guy there? That takes damning with faint praise to a whole new level. I love Sony and love their contribution to technology...but really? This isn't really funny, it's not even deadpan humor, it's just an insult. What do you expect though, when PS4 launched MS congratulated them, when X1 launched Sony posted something about if you want to play it in 1080p you know where to go. What a bunch of jerks they can be!


I could not agree more with you.

#43 neoadorable

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Posted 15 April 2014 - 01:33

I could not agree more with you.

 

The thing is you never make it personal. MS and Sony are not enemies, they're friendly rivals who cooperate more than they compete, especially now that MS is onboard with Blu-ray, even if reluctantly. At any rate, a leader in a major company can't say stuff like that - the most human doesn't sound like Phil is a good person, it just means he's the least horrible in a company staffed by subhumans...the more i think about what he said the more i object to it, then again it could be the major depressive in me speaking. A genuine congrats would have been something like "Good luck to Phil and all the best with your new job". A friendly jab would have been "Congrats on the promotion Phil, hope you're ready for some exciting times wink wink". The most human guy there...that's 100% insult. And not a clever one at that. Anyway, maybe best to let it go.