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Final Fantasy: A Realm Reborn PS4 - always on Maintenance

final fantasy xiv a realm reborn ps4 sony square enix support

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#1 Seetheworldsecond

Seetheworldsecond

    SeeTheWorldSecond

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Posted 25 April 2014 - 17:18

Will today is now the third day since I purchased this game and I am not able t play, I can't log on to the games servers** on my Playstation 4 because of this never ending maintenance. I am yet to play a single time in the 36 hours I had this game now. Anyone else experiencing this? 




#2 spacer

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    I'm awesome

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Posted 25 April 2014 - 17:30

You said you "can't log on to [your] PS4." Are you saying that you can't log in into PSN after turning on your PS4? Or are you saying you can't log in to the FFIV:ARR servers from your PS4? (i.e. - do other online games for you work?)

 

I don't have FFIV:ARR for the PS4, so I can't comment on that particular game. However PSN, and online games, are working fine for me.



#3 OP Seetheworldsecond

Seetheworldsecond

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Posted 25 April 2014 - 17:47

You said you "can't log on to [your] PS4." Are you saying that you can't log in into PSN after turning on your PS4? Or are you saying you can't log in to the FFIV:ARR servers from your PS4? (i.e. - do other online games for you work?)

 

I don't have FFIV:ARR for the PS4, so I can't comment on that particular game. However PSN, and online games, are working fine for me.

My mistake, the games server is what it seem to me to be in continuous maintenance however I just cleared my cache and now I have a new issue trying to play this game.

 

I am now required a one time password on top of my regular password, however getting this one time password requires entering the games Registration code to obtain this one time password which fails when I do so on secure.square-enix.com. I never had this much trouble playing a online game before, this is ridiculous

 

IF anyone knows how to get this taken care of please help, thanks a bunch, until then ill be on google trying to find a solution.



#4 Xerino

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Posted 25 April 2014 - 17:52

My mistake, the games server is what it seem to me to be in continuous maintenance however I just cleared my cache and now I have a new issue trying to play this game.

 

I am now required a one time password on top of my regular password, however getting this one time password requires entering the games Registration code to obtain this one time password which fails when I do so on secure.square-enix.com. I never had this much trouble playing a online game before, this is ridiculous

 

IF anyone knows how to get this taken care of please help, thanks a bunch, until then ill be on google trying to find a solution.

 

You thank all the bots, gil farmers, and hackers from FFXI for that, SE got a little too paranoid, and belive me, nots not much different for them either



#5 OP Seetheworldsecond

Seetheworldsecond

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Posted 25 April 2014 - 18:09

You thank all the bots, gil farmers, and hackers from FFXI for that, SE got a little too paranoid, and belive me, nots not much different for them either

All I see I see,well I decided to call the support number and a nice guy picked up and quickly discovered my issue, I needed to go into the Playstation Store and enter the games redemption code there and the problem was solved! :D



#6 spacer

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Posted 25 April 2014 - 18:13

All I see I see,well I decided to call the support number and a nice guy picked up and quickly discovered my issue, I needed to go into the Playstation Store and enter the games redemption code there and the problem was solved! :D

Glad to hear it. I played the game on the PC and I really liked it. Did a few dungeons and did some crafting. Everything was really great. I think you'll like it.



#7 OP Seetheworldsecond

Seetheworldsecond

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Posted 25 April 2014 - 19:57

Glad to hear it. I played the game on the PC and I really liked it. Did a few dungeons and did some crafting. Everything was really great. I think you'll like it.

 

It looks like I spoke too soon,will after many hours of research and on the phone with Square enix support I was told to call back once their tech support website claims there is no more issues with their tech support so that they can look into my account.

So Im stuck with a game I can't play until this URL is updated 

 
Below is the quote on their current customer support page

 

 

Mail/Web Chat Support Technical Difficulties (Apr. 24)

 
Due to network issues, we are currently experiencing technical difficulties in which we cannot provide support via mail/web chat.

The issue is currently being investigated and addressed; however, it has become clear there may be an extended amount of time until recovery. For this reason, we are temporarily halting all email and web chat support through the Support Center for the time being.

Please note that for the duration until recovery, we have set up a temporary phone support line for any urgent concerns you may have.

■Temporary Phone Support Line
Tel: 310-846-0345
Business Hours: 9:00 a.m. - 6:00 p.m.

*This temporary phone support line will be available even on Saturdays, Sundays, and holidays until current technical difficulties have been resolved.

*Because we anticipate a high volume of calls on this temporary phone support line, for any non-urgent matters we ask that you please wait and instead contact us through the Support Center once full recovery has been achieved.

In addition, investigations have revealed that we are not able to receive the following types of inquiries at this time:

- Replies to mails previously sent by the Support Center
- Inquiries via direct email 
- Official documentation images sent to the Support Center

If you have sent an inquiry Apr. 22, 2014 6:00 a.m. or later and have not yet received a response from Support, we apologize for the inconvenience but we ask that you please submit your inquiry once again after recovery.

We apologize for any inconvenience this may cause and thank you for your understanding.
 

 

My issue is I cant log into this freakin game because of a "One-TIme Password that is being required on top of my regular password.

As you can see wit the screenshot I taken below there isnt an option for me to do this with my phone, I downloaded the app on my phone just to come to a request for my registration password I never received in my email.

 

my_issue.png
 
I was told that having a token was not required and all I had to do was change my password using internet explorer and not chrome and that would fix the issue without me having to enter a One time password and just my regular log in, it did not solve my issue and Im stuck at this freaking screen below
 
 
Stuck.jpg
 

 

Conclusion, Do not buy until support page is updated or beware sharing my misery.