Nobody is calling you a liar Emn1ty. I already told you I'm well aware of horror stories about Steam support, but you're barking up the wrong tree and going off on a tangent that neither myself or Neodorable were discussing. You've lost your account to a hijacker. Neo and I were talking about Steam closing down and everyone losing their accounts / games completely.
I'm also suggesting to give it another go as it could be a different story now and not to settle for one support agent in the mid-2000s answer. It's quite possible you'll still be SOL, sometimes they won't do a thing to reset a password/switch email despite all the proof in the world. But the techniques for locking accounts have changed over the years so you may have better luck now. Worth a shot at least IMO.
Every digital distributor has the ability to take away games from your account. Valve, MS, Sony and Nintendo and it's not limited to Gen8 or games alone, PSN/XBL/NN are retractable too. Even Apple and Google for mobile can do it. Some of them have built up more trust than others with their customers, so you can't hold a grudge on gamers over that. It could change over night if any one of them went back on their words, but you can't change the opinions or lead a one man army to make others agree with you. Clearly you came to terms with it somewhat or you wouldn't have signed up for another account and bought another 100+ games.
Double standards irk me too, including those by MS and the fans, but what are you gonna do...Just worry about your consoles/games and speak with your wallet when you don't like something.
Hold on, i didn't mean to stir a hornet's nest here. I understand what you mean Andy, but that screengrab with all due respect is from Valve's own customer service. Enron customer service also had the same claims and measures in place, i'm sure...
While i don't believe Steam will shut down any time soon and i also believe Valve are overall decent people and i have much gratitude and respect for what they do, you are simply taking their word for it. There are measures in place...well, what measures and who's to say they will bother implementing them rather than run for the hills and vanish? I was merely saying that this is unprecedented, and we simply don't have enough experience with this. Remember Amazon deleting that lady's Kindle library? They only gave it back to her after public outcry, legally if i recall correctly there was not much she could have done to force their hand.
Emnity's case sounds legit, and i feel his pain. This sort of thing has happened many times on Xbox Live and PSN as well. Again, an all-online entertainment landscape is something we don't really have much history with, which is why the reaction to Don's announcements and vision was so negative. The public reaction (mine as well in part) was classic early 18th century famers-grabbing-pitchforks to destroy the new machines the factory owner has unveiled.
These things take time, and they require more subtlety on the part of people who want to implement said things. They also require changes in legislation, which i'm not sure we have.