I keep hearing stories from people who call legitimate companies for tech support. Companies like
Pretty much any company a customer has told me they have called for tech support for any little issue first starts by telling them their computer has lots of bugs and viruses usually by running a stupid registry scanner then says it will cost them $200 dollars for them to clean it up.
Case and point.
I got a call from a customer this week, because she wanted to get her iPad mini connected onto her wireless network but she didn't know her wireless password (SHOCKER!) or how to find it. She said she called her local ISP tech support. They said, sorry can't help you but here is the number for Netgear.
So she calls Netgear, he remotes into her computer and instead of helping her find her Wifi password, tells her that there are currently 11 people logged into her computer and that they might even be into her banking. She told me he had a black box open.
When I was on her computer did an Ipconfig I saw the following.
Wireless LAN adapter Local Area Connection *11: (in fact I just did it on mine and my laptop says 11 too)
So my guess is he showed her that number and told her that is how many people are currently logged into your computer
She said he wanted to charge her I think it was $300.
All because she wanted help finding her wifi password. (She also had a strong Wifi password)
What the #### is happening to the support industry where this turns into common practice no matter who you call for help.