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Warning to Windows 7 users upgrading to 8.1


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#31 Dot Matrix

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Posted 02 June 2014 - 19:03

I just can't understand why they do stuff like this!

Would you rather a broken system? The best upgrade is a clean install.




#32 OP Forjo

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Posted 02 June 2014 - 19:20

Would you rather a broken system? The best upgrade is a clean install.

No it isn't -- and for the reasons I already stated.

 

A clean install is a broken system if you lose all your programs and settings (and in some cases, drivers) -- particularly if some of them can't be obtained anymore.

 

-Forjo



#33 testman

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Posted 02 June 2014 - 19:25

Am I in a time warp? Microsoft said all of this BEFORE THE LAUNCH OF WINDOWS 8.1. This is common knowledge.

#34 OP Forjo

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Posted 02 June 2014 - 19:28

Am I in a time warp? Microsoft said all of this BEFORE THE LAUNCH OF WINDOWS 8.1. This is common knowledge.

Said what?  That they would direct XP and Vista users to buy 8.0 (which won't keep their apps but would keep the apps of Windows 7 users); and that they would direct Windows 7 users to buy 8.1, which won't keep their apps, instead of 8.0 which would?

 

-Forjo



#35 daorbed9

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Posted 02 June 2014 - 19:35

No it isn't -- and for the reasons I already stated.

 

A clean install is a broken system if you lose all your programs and settings (and in some cases, drivers) -- particularly if some of them can't be obtained anymore.

 

-Forjo

 

As someone who has dealt with quite a few broken upgrades, I personally am very against them selling an upgrade.  One of the main reasons people upgrade is because they are having problems.  That is a bad scenario for an upgrade.



#36 Dot Matrix

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Posted 02 June 2014 - 19:43

Said what?  That they would direct XP and Vista users to buy 8.0 (which won't keep their apps but would keep the apps of Windows 7 users); and that they would direct Windows 7 users to buy 8.1, which won't keep their apps, instead of 8.0 which would?

 

-Forjo

XP and Vista are two different systems, XP especially. XP cannot be upgraded to modern operating systems, period. That's by design. It's the same reason Windows 7 cannot be upgraded to 8.1. Again, underlying changes are the faults.



#37 Max Norris

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Posted 02 June 2014 - 19:52

Copy/pasting from the Windows 8.1 FAQ page... this was posted the same day that 8.1 hit GA.  Certainly not a surprise.
 https://web.archive....de-to-windows-8

Will I be able to keep my files, settings, and apps?
If you start (boot) your PC from installation media that you created when you downloaded the ISO, such as a DVD or USB flash drive, you won't be able to keep your apps, Windows settings, or personal files when you install Windows 8.1.

This table shows what you can keep when you update, depending on the version of Windows you currently have running on your PC. To verify which version of Windows you have now, see Which Windows operating system am I running?

If you're running - You can keep
Windows 8 - Windows settings, personal files, and most apps
Windows 7 - Personal files
Windows Vista - Nothing—you must boot from media and perform a clean installation
Windows XP - Nothing—you must boot from media and perform a clean installation
 



#38 HawkMan

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Posted 02 June 2014 - 20:17

Do you know anyone who has gone directly from 7 to 8.1 without going through 8 and have kept their applications?

 

Thanks!

 

-Forjo

 

 

I just did this last week and it upgraded everything straight from 7 to 8.1. The only things it wanted uninstalled or wouldn't migrate were things that weren't compatible like MSE.


As someone who has dealt with quite a few broken upgrades, I personally am very against them selling an upgrade.  One of the main reasons people upgrade is because they are having problems.  That is a bad scenario for an upgrade.

 

There's a difference between upgrades leading to a bad system and upgrading a broken system leading to a bad upgraded system.

 

namely that they're completely different issues and one isn't true. 



#39 -Razorfold

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Posted 02 June 2014 - 20:18

Yes, it does warn you. But this is AFTER you have purchased 8.1. You don't have an option at that point to refund the product and go back to 8.0. And if you look at the site, they say that 8.0 is only for Vista and XP users (which ironically, also have to reinstall programs).
 
So if an uninformed user follows Microsoft's directions, they'll purchase a product which will NOT fully upgrade their systems as they might expect.
 
Hence this thread.
 
-Forjo

Can't they get a refund from MS then? I doubt it would be difficult since their customer service is usually pretty good.

If MS refuses then just call up your credit card company and they're more than happy to help if it's legit.

#40 OP Forjo

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Posted 02 June 2014 - 20:51

XP and Vista are two different systems, XP especially. XP cannot be upgraded to modern operating systems, period. That's by design. It's the same reason Windows 7 cannot be upgraded to 8.1. Again, underlying changes are the faults.

 

Wrong. Vista upgraded XP which was by design.  And if you go through Vista, XP can be taken through 7, to 8, and finally 8.1. If the system starts out healthy and has supported hardware, it will work just fine (and faster) under Windows 8.

 

Copy/pasting from the Windows 8.1 FAQ page... this was posted the same day that 8.1 hit GA.  Certainly not a surprise.
 https://web.archive....de-to-windows-8

Will I be able to keep my files, settings, and apps?
If you start (boot) your PC from installation media that you created when you downloaded the ISO, such as a DVD or USB flash drive, you won't be able to keep your apps, Windows settings, or personal files when you install Windows 8.1.

This table shows what you can keep when you update, depending on the version of Windows you currently have running on your PC. To verify which version of Windows you have now, see Which Windows operating system am I running?

If you're running - You can keep
Windows 8 - Windows settings, personal files, and most apps
Windows 7 - Personal files
Windows Vista - Nothing—you must boot from media and perform a clean installation
Windows XP - Nothing—you must boot from media and perform a clean installation
 

 

You're correct -- this is not a surprise. But that's not my point. Microsoft is telling Windows 7 users to buy 8.1 instead of 8 which would upgrade their OS with no loss. If they listen to Microsoft's advice then they'll lose all their applications. 8.0 is still available for purchase, will fully upgrade 7 including applications, and is upgradeable again to 8.1 for free.

 

Can't they get a refund from MS then? I doubt it would be difficult since their customer service is usually pretty good.

If MS refuses then just call up your credit card company and they're more than happy to help if it's legit.

 

That's also not the point. There's no reason to state that 8.1 is for Windows 7 users and 8.0 is for Vista and XP unless your goal is specifically to kill the user's applications.

 

-Forjo



#41 Gotenks98

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Posted 02 June 2014 - 20:54

How is it their fault if the person doesn't do their research? 



#42 OP Forjo

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Posted 02 June 2014 - 21:50

How is it their fault if the person doesn't do their research? 

You're supposed to do research to correct for when the site tells you to buy the wrong product?!?

 

-Forjo



#43 +Brando212

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Posted 02 June 2014 - 21:57

You're supposed to do research to correct for when the site tells you to buy the wrong product?!?

 

-Forjo

except it doesn't aka the faqs

just because you're misinterpreting what the base description says does not mean it's incorrect



#44 OP Forjo

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Posted 02 June 2014 - 22:00

except it doesn't aka the faqs

just because you're misinterpreting what the base description says does not mean it's incorrect

I'm not misinterpreting anything. Look at my original post. On the Microsoft Store website where you PURCHASE WINDOWS 8 it says 8.1 is for Windows 7 users and 8.0 is for XP & Vista.  What exactly am I misinterpreting?

 

-Forjo



#45 HawkMan

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Posted 02 June 2014 - 22:09

Either way. 

 

regular users either won't care or won't understand it anyway or they'll have someone else do their upgrade(most likely) so for them i's irrelevant.

 

for techies, we know how to avoid it and know it happens anyway.