In my network, I have a netgear firewall router serving dhcp. Downstream from that I have a Motorola router configured as an access point. I need to log into the access point to reset the pw, but have been unable to do so using the ip: 10.10.10.203, its assigned ip. I confirmed that is the correct ip by looking in the firewall router at the dhcp list and comparing the mac address. I know I can reset it to factory and access by connecting to a pc where I have manually set the ip into a compatible range, but I want to understand why I cannot just enter the AP's ip in my browser and log in. I can ping the address, so I know it can hear me...Any ideas will be appreciated.
Best Answer +BudMan , 05 June 2014 - 20:57
So your sure its the right IP, and your not pinging something else - I would check the mac of the IP your pinging to validate it really is the AP. Can you get into the web gui via wireless? Or do you have that turned off for security reasons. By default many soho routers prevent that out of the box, so it might be something you would of had to enabled.
If your sure its the correct IP, and the gui just doesn't load - it could be it hung.. Did you try power cycle of the AP? You are on the same network segment, quite often when people forget or do not set the gateway on the lan IP when using it as AP.. So if for example your on 10.10.20.x/24 and trying to go to 10.10.10.x/24 the device would need a gateway. But if you say you can ping it that looks to be unlikely.
I would validate the IP your pinging is in fact your AP.. How would that be in your dhcp server if you set it static on the device?
Sorry to say there is little to do in way of troubleshooting if you can not access the gui, other than power cycle - and then if need be factory reset.. Go to the full post