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iphone electric minor shock feeling?


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#1 SlayerS_BoxeR

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Posted 10 June 2014 - 07:35

it's been only a few days that i have taken out the phone cover and using as a plain. so when I hold it for a bit, either the side or the back gives me a minor electric shock or my hand feels being shocked without being charged.

it's only been three months that i have bought it, and i am going to an apple store to get checked on this. so since i'm under the warranty, will i be able to get replaced?

 

any speech, or any sentence that i can support my argument when talking about consumer law in case they will deny of replacing it or come up with a solution? (i live in australia fyi, don't know if that will make a diff) :(




#2 Nick H.

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Posted 10 June 2014 - 08:11

any speech, or any sentence that i can support my argument when talking about consumer law in case they will deny of replacing it or come up with a solution? (i live in australia fyi, don't know if that will make a diff) :(

...well that escalated quickly. From a small static shock we've gone to consumer law?

Does this only happen to you? Does it only happen with your phone, not with others?

I can't say I've heard of this before, although I guess if the case is metallic then there is always the possibility.

#3 dragon2611

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Posted 10 June 2014 - 08:28

Is this whilst being charged?

If so are you using an official charger as some of the cheap ones are really badly made and I wouldn't put it past them to cause electric shocks or worse.



#4 OP SlayerS_BoxeR

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Posted 10 June 2014 - 09:39

Is this whilst being charged?

If so are you using an official charger as some of the cheap ones are really badly made and I wouldn't put it past them to cause electric shocks or worse.

if you read what i wrote above, i said this happens whilst it is not being charged -  my hand feels electrified?

and no, i'm still using the original cable!

 

It could possibly be due to metallic, but was wondering if any of you experience the same or if this is an issue where i need to raise to apple store when visiting them tomorrow

...well that escalated quickly. From a small static shock we've gone to consumer law?

Does this only happen to you? Does it only happen with your phone, not with others?

I can't say I've heard of this before, although I guess if the case is metallic then there is always the possibility.

i wonder how others have experienced toward this. 



#5 Aheer.R.S.

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Posted 10 June 2014 - 09:46

Although I have no experience with any iphone, at first glance, this appears, to me, as something that falls under 'faulty product', I'd definitely take it back to the store and have them check it out at the very least.

Even a one off and completely isolated incident isn't going to stand well to any company that prides itself on consumer satisfaction, (hell, maybe the tech you hand the phone over to might experience the discharge, static or otherwise, decide the device is faulty and get the paperwork started to repair/replace your device) :)



#6 Brian M.

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Posted 10 June 2014 - 09:58

Static build up is relatively normal depending on humidity, etc (it normally only happens with these phones when it's very humid.

 

Apple will most likely replace it, but do yourself a favour - be nice in there, don't go in all guns blazing shouting about your consumer rights and whatnot. That will just annoy them, and they'll be less likely to help you.



#7 OP SlayerS_BoxeR

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Posted 10 June 2014 - 10:02

Static build up is relatively normal depending on humidity, etc (it normally only happens with these phones when it's very humid.

 

Apple will most likely replace it, but do yourself a favour - be nice in there, don't go in all guns blazing shouting about your consumer rights and whatnot. That will just annoy them, and they'll be less likely to help you.

 

Thanks for the tip! Nah I wasn't planning to raise my voice, but only in case they were going to be come to me and act as a sales staff attitude 



#8 OP SlayerS_BoxeR

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Posted 10 June 2014 - 12:34

Static build up is relatively normal depending on humidity, etc (it normally only happens with these phones when it's very humid.

 

Apple will most likely replace it, but do yourself a favour - be nice in there, don't go in all guns blazing shouting about your consumer rights and whatnot. That will just annoy them, and they'll be less likely to help you.

besides this is an iphone5. will they replace the same model? since it's been discontinued? and i'm sure they won't have 5 in stock?



#9 Astra.Xtreme

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Posted 10 June 2014 - 13:27

Worst case scenario, put a case back on it.  If you want something cheap and really thin, check out the Cygnett Polygon case.



#10 Brian M.

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Posted 10 June 2014 - 22:29

besides this is an iphone5. will they replace the same model? since it's been discontinued? and i'm sure they won't have 5 in stock?

 

Yes, they will still have stock for replacements - you won't get a free model

 

They keep stock of all models back to the 3GS). They will either be new/remanufactured handsets (remanufactured = new display, casing and battery, plus replacement of faulty parts - and will be as good as a new phone), and come in a white box with no accessories.



#11 OP SlayerS_BoxeR

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Posted 11 June 2014 - 10:35

Yes, they will still have stock for replacements - you won't get a free model

 

They keep stock of all models back to the 3GS). They will either be new/remanufactured handsets (remanufactured = new display, casing and battery, plus replacement of faulty parts - and will be as good as a new phone), and come in a white box with no accessories.

stopped by today. no luck for me.

they said there's not enough proof. the staff was using my phone for a while for testing and said he's not experiencing. and there's no visual evidence. 

they took the phone at the back of the genius bar at the tech repair center i guess? and they checked the phone inside, they said everything worked fine :(



#12 Shadrack

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Posted 12 June 2014 - 19:38

Static build up is relatively normal depending on humidity, etc (it normally only happens with these phones when it's very humid.

 

This is new information to me.  I always have heard that static build up required LOW humidity conditions and is less likely in high humidity.

 

Also, are there any shock level voltages within the iPhone?  I'm not sure there is anything in the 65V+ range that would be needed for anything to be a shock hazard.  You can put your hands all over those lead battery terminals in a standard automobile... 12 or 24V ain't going to do much against your bodies natural electrical resistance (for example).



#13 ashpowell

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Posted 12 June 2014 - 19:42

I get the same thing with nearly any handheld device, hand feels all tingly and achy after holding it for so long



#14 Brian M.

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Posted 12 June 2014 - 20:20

This is new information to me.  I always have heard that static build up required LOW humidity conditions and is less likely in high humidity.

 

Also, are there any shock level voltages within the iPhone?  I'm not sure there is anything in the 65V+ range that would be needed for anything to be a shock hazard.  You can put your hands all over those lead battery terminals in a standard automobile... 12 or 24V ain't going to do much against your bodies natural electrical resistance (for example).

 

Apologies, you're right :).



#15 OP SlayerS_BoxeR

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Posted 13 June 2014 - 10:55

I get the same thing with nearly any handheld device, hand feels all tingly and achy after holding it for so long

 

did you raise this issue to apple?