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Windows 8.1 Refresh help?


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#1 Ivoire

Ivoire

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  • Joined: 27-June 14

Posted 27 June 2014 - 21:20

I’m trying to do a refresh of my system because it’s having several problems, one of which that the charm menu keeps disappearing ( can’t hit the start button, or bring out the charm menu unless using win+c )

Whenever I try to do the refresh, it says I need media… So, my question is basically how can I do a refresh without a Win 8.1 disc, when I only have a key for my OEM Win 8?

Please help, and thanks in advance.




#2 Auditor

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  • Location: Alberta, Canada

Posted 27 June 2014 - 21:25

Have you deleted the recovery partition made by OEM. If you did then you won't be any longer able to do system restore. The option will be download Win 8.1 and do a fresh install and then create system image for future use.



#3 OP Ivoire

Ivoire

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Posted 27 June 2014 - 21:32

Have you deleted the recovery partition made by OEM. If you did then you won't be any longer able to do system restore. The option will be download Win 8.1 and do a fresh install and then create system image for future use.

 

I don't believe I have, no, but it won't allow me to do a refresh. I can't get pass the screen where it wants me to insert media because it says some files are missing.

 

Edit: Is it possible to get a Windows 8.1 ISO using legal Mircosoft Generic Keys for the refresh?



#4 Auditor

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Posted 27 June 2014 - 22:13

If your computer came preinstalled then you might have key embedded in your bios. If you have Win 8.1 core edition on your computer then simply download Win 8.1 core edition and system will automatically put your win 8.1 during install.



#5 OP Ivoire

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Posted 27 June 2014 - 22:21

My system came with Windows 8 (OEM, I had it built by a company that does gaming computers ), and I updated to Windows 8.1 through the Store app. However, I've got a number of problems going on ( nothing too major, just think a refresh would be better than a total reformat ) which is why I was asking if there was a way to do a refresh, and if it's possible to get a Windows 8.1 iso with my OEM key.

 

Sorry, I'm not very good at providing enough information I guess, I realize I failed at that as I reread my first post, I'm just frustrated with my computer woes.



#6 Stoffel

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    Being on the ocean is cooler then being in front of a Computer

  • Joined: 16-August 11
  • Location: Utila, Honduras
  • OS: Windows 8.1 Update 1
  • Phone: WP 8.1 Update

Posted 27 June 2014 - 22:38

Maybe this link can help you out.

 

http://windows.micro...roduct-key-only



#7 +warwagon

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Posted 27 June 2014 - 22:41

Just reinstall from that 8.1 ISO. Then use one of the generic 8.1 product keys ... usually core if it came with the system. In your case maybe pro.

 

Then once install use this small program to find the key in your bios.

 

Then go to settings activate using the key in your bios.

Attached Files



#8 OP Ivoire

Ivoire

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Posted 27 June 2014 - 23:18

Maybe this link can help you out.

 

http://windows.micro...roduct-key-only

 

It won't let me use my key, says "This product key cannot be used to install a retail version of Windows 8." Also tried this guide http://www.neowin.ne...b-install-stick but I end up with the same message.



#9 Stoffel

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    Being on the ocean is cooler then being in front of a Computer

  • Joined: 16-August 11
  • Location: Utila, Honduras
  • OS: Windows 8.1 Update 1
  • Phone: WP 8.1 Update

Posted 29 June 2014 - 15:40

It won't let me use my key, says "This product key cannot be used to install a retail version of Windows 8." Also tried this guide http://www.neowin.ne...b-install-stick but I end up with the same message.

 

Have you tried contacting MS and explaining your problem?

They are usually pretty good at this. You can chat with them online, so it won't cost you anything



#10 +warwagon

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Posted 29 June 2014 - 15:49

you just gotta find yourself a good 8.1 update one ISO :D

4652DC6EBFEBE02C6A63E167C36E3FAEDFB93999

Then use that in combination with Post #7 . I've used that method a lot. Works great.

#11 Sadelwo

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  • OS: Windows 8.1
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Posted 29 June 2014 - 16:54

Just throwing this out there, but have you done a health check on your HDD? If there are bad sectors or the drive is failing that would hinder the reading of some system files that might be causing your issue.