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sony xperia support

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#1 alwaysonacoffebreak

alwaysonacoffebreak

    Neowinian Senior

  • 2,587 posts
  • Joined: 03-January 12
  • Location: Estonia
  • OS: Windows 7
  • Phone: Sony Xperia ZL

Posted 28 June 2014 - 09:18

Well, I got to say I'm pretty impressed by Sony's mobile support.

 

I had some troubles with my Xperia ZL so I thought I'd write to the support team to get some answers. While sure they don't reply in Estonian (who would, what a waste of money..) they are fast as hell to reply and help with any questions. I'm not sure if that's the real name but who I talked to was called Patrik, he gave me very detailed instructions to get rid of my problems and it actually helped.

 

The biggest surprise for me was that I wrote them and almost within 10 mintues I had my first reply from them (not including the automated response) and after that in about 30 minutes my problem was solved.

 

sony.jpg

 

Within 30 mintes, 6 respones from him.

 

Anyway, what's the point of this topic? Just wanted to you guys to know that I'm very happy with their support. Even for an "old" phone like the ZL.




#2 Ambroos

Ambroos

    Neowinian Senior

  • 6,108 posts
  • Joined: 16-January 06
  • Location: Belgium
  • OS: Windows 7 + 8.1
  • Phone: Sony Xperia Z2

Posted 28 June 2014 - 09:42

They also have live chat support available and respond on Twitter!



#3 OP alwaysonacoffebreak

alwaysonacoffebreak

    Neowinian Senior

  • 2,587 posts
  • Joined: 03-January 12
  • Location: Estonia
  • OS: Windows 7
  • Phone: Sony Xperia ZL

Posted 28 June 2014 - 10:02

Well I'm guessing live chat isn't online here or at least I didnt see the option. Also I dont have any social media so.. :(

 

But yeah, seems their support is top notch!



#4 +ChuckFinley

ChuckFinley

    member_id=28229

  • 9,623 posts
  • Joined: 14-May 03

Posted 28 June 2014 - 20:18

EMail the CEO and let him know. I am sure he will appreciate it., 

 

Sony Mobile
 
Mr Gary Acors Customer Services Director
 
Email Gary.Acors@sonyericsson.com
 
Sony Mobile Communications
 
Mr Kunimasa Suzuki CEO
 
Email Kunimasa.Suzuki@sonymobile.com