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BSOD while playing games ( hal.dll +f768)

85 posts in this topic

Posted

Hello

i need help with this BSOD. I have this BSOD once per month but last 2 weeks its every 3-4 days. From one topic here i learned that authors problem is caused probably by CPU so i want to ask if you can help me simillar way. I already did memtest few times but with no errors. I tested GPU for overheating but also no problem there. I keep my drivers up to date but it dont help at all. I reinstalled Windows few times but also no change.

Can you please help me? Have no idea what information you need from me.

DxDiag.txt

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Posted

can you upload the crashdump or minidump? usual locations, %SystemRoot%\Minidump and %SystemRoot%\MEMORY.DMP

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Posted

it say upload skipped...

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Posted

ok, i finally found where was problem with upload, here is that file you wanted

072914-17128-01.zip

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Posted

the minidump doesnt show the hal.dll fault that you have in your title, BUT it does show that your AMD CPU is reporting a hardware fault.

few suggestions.

 

1. Update BIOS to the latest

 

2.Make sure memory timings and voltages are set correctly.

 

3.Are you overclocking? Regardless, check your CPU temps. You might want to reseat the CPU,re apply thermal paste and make sure your cooler is anchored correctly.

 

4.If none of the suggestions work, start increasing your CPU voltage little by little and see if this has any effect. 

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Posted

Also monitor your motherboard voltage if the 3.3V and 12V are below those values, then you have a power supply problem

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Posted

This stop error is cpu related and can mean the L2 cache / or cache, or the CPU itself is faulty. Or it maybe overheating. It's not overclocked is it?

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Posted

I forgot to write that after every crash like this, there is WHEA-Logger message in event viewer.
 

A fatal hardware error has occurred.
 
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor ID: 0
 
The details view of this entry contains further information.

I dont know if that help with it

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Posted

whocrashed wont tell you more than what those guys did -  but if you're OCing - stop.

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Posted

1. Update BIOS to the latest

 I have no idea how to update BIOS

2.Make sure memory timings and voltages are set correctly.

How can i know if those values are correct?

3.Are you overclocking? Regardless, check your CPU temps. You might want to reseat the CPU,re apply thermal paste and make sure your cooler is anchored correctly.

Im not overclocking, never tried it

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Posted

Have you done a www.memtest.org ?

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Posted

the minidump ... show that your 

what program needed to analyze the minidump?

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Posted

what program needed to analyze the minidump?

whocrashed

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Posted

Have you done a www.memtest.org ?

yes, i did memtest once, i let it do test for whole night with no error....it was like 1-1,5 year ago....when i was also nervous about those crashes. Im planning to repeat memtest next week when ill be home alone

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Posted

I would say it's still a faulty CPU. Check the motherboard for leaking capacitors too

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Posted

im not expert....i checked every single capacitor and i think they are all normal....

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Posted

You will need WnDbg... Whocrashed gives only the bare minimum needed.  

 

http://msdn.microsoft.com/en-US/library/windows/hardware/ff551063(v=vs.85).aspx

I mentioned whocrashed for a reason.   Take a look @ his posts in this thread - he does not have any experience in this stuff - whocrashed is easy and non-complicated for the layman

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Posted

All right, whocrashed is specificly blaming HAL (Hardware Abstraction Layer) as the offending process, and probably a 0x124 stop error which is a general hardware stop, which is not even  mentioned in whocrashed.  I know that while the OP lacks the needed skills to read the .dmp file but, I would bet a picture of Andrea Norman that there is a member of the Neowin community who can  :)

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Posted

About that hal.dll....i wrote it because one software called bluescreenview show it in "Caused by driver" and "Caused by address" columns.

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Posted

About that hal.dll....i wrote it because one software called bluescreenview show it in "Caused by driver" and "Caused by address" columns.

 

Lol... that program is as bad as whocrashed!  :rolleyes:

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Posted

 

1. Update BIOS to the latest

 I have no idea how to update BIOS

2.Make sure memory timings and voltages are set correctly.

How can i know if those values are correct?

3.Are you overclocking? Regardless, check your CPU temps. You might want to reseat the CPU,re apply thermal paste and make sure your cooler is anchored correctly.

Im not overclocking, never tried it

 

Find out your motherboard name and model number.

 

Go to the motherboard manufacturer's web site, go to Support..

 

If you post your MB details here, we can help you.

 

You download the correct .bin file for your board.

 

You may be able to update from Windows, or have to from 'DOS' mode.

 

You need some BIOS flash program.

 

 

You could try removing the CPU, scrape off the thermal paste, and reapply new.

 

http://www.amazon.com/Arctic-Silver-Thermal-Compound-Grams/dp/B000OGX5AM/ref=sr_1_1?ie=UTF8&qid=1406715646&sr=8-1&keywords=arctic+silver+5

 

You may try replacing the CPU fan as well.

 

Get a friend to help, if you are inexperienced.

 

I don't think it would be a bad idea to price check a new CPU, depending on what you can afford.

 

You go into BIOS settings, usually pressing F2 at boot-up, yours may be different.

 

You should read your motherboard manual, or download it from the manufactuer's web site.

 

Your 'overclocking'/timings should be set to Auto.

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Posted

i replaced old cpu cooler with new one like 1 year ago, with new thermal paste.

My MB: 

MSI 880GM-E41

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Posted

i replaced old cpu cooler with new one like 1 year ago, with new thermal paste.

My MB: 

MSI 880GM-E41

 

Thermal paste may be what you need, and it is the cheapest and easiest thing to do when you're trouble shooting a possible heating issue.  :)

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Posted

well im sure i put new paste there when i was replacing it :) soon ill go check those timings in bios

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