Find My iPhone - not working, why?


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My little brother has an iPhone. He had a 4S with Find my Iphone on & my mum would be able to see his whereabouts through iCloud at any time. This was all working fine.

 

His 4S broke & so he got another one.

 

Find my iPhone is on it & his details were put in.

 

Yet when you try locate him through iCloud, it doesn't locate the phone at all. Even when he's connected to the home wifi to test it out.

 

Why would this be & how do you fix this issue?

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