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All of a sudden none of my 3 Blu Ray Drives are recognized


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#1 +patseguin

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Posted 10 August 2014 - 20:38

This is a fresh Windows due to another issue, so everything should be fine. I was reading discs yesterday. Now,  today none of them not even a USB will show up in the drives list. under DVD/CD-Rom drives I have 2 devices with ! and under USB controllers I have 2 devices showing Unknown USB Device (Device Descriptor Request Failed). Thinking it was that, I unplugged the USB drive and deleted all 3 from device manager but the 2 internal show up with the !'s. I opened the side and made sure the connections were seated. I then went into BIOS and all the drives were showing up. What could be causing this?




#2 Delete This Account Plz

Delete This Account Plz

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Posted 10 August 2014 - 20:49

Have you tried safe mode, see if there working in there?



#3 Eric

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Posted 10 August 2014 - 20:56

Are you using anything like AnyDVD? Does the non-USB one show up in Disk Management or Device Manager?

I moved this to Windows support as this is not likely a hardware issue since it's 3 drives that stopped working at once.

#4 Barney T.

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Posted 10 August 2014 - 21:02


I moved this to Windows support as this is not likely a hardware issue since it's 3 drives that stopped working at once.

 

Agreed. I would think that it is a driver issue. I would do a re-install or go to the drive's manufacturer website and download the drivers for your Blu-Ray drives (I would probably try this first).



#5 shozilla

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Posted 10 August 2014 - 21:14

Do this:

 

1) Restart your PC/device and see if they are back. (Most of time works after restart... Happened to me most of time.)

 

2) if not, check the device manager about the driver issue(s).

 

3) if none, uninstall the drivers and  then reinstall drivers

 

4) Restart and see if it is solved.

 

5) Contact the support if none are not working.



#6 OP +patseguin

patseguin

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Posted 11 August 2014 - 18:36

I had Any DVD installed a while back. What I did was run CCleaner, deleted both entries in device manager, rebooted, and they were back. Not sure which thing fixed it.



#7 +goretsky

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Posted 11 August 2014 - 21:13

Hello,

 

You mentioned "fresh Windows" in your original post, so I'm guessing you meant "fresh install of Windows", is that correct?

 

If so, make sure you have finished installing all Windows updates as well as driver updates.  For the latter, visit the various chip manufacturers like AMD, Intel, ASMedia, Renesys, etc. for things like motherboard chipset and USB drivers, as the ones available through Microsoft Update may not be the latest.

 

Regards,

 

Aryeh Goretsky