Sign in to follow this  
Followers 0

7 posts in this topic

Posted

This is a fresh Windows due to another issue, so everything should be fine. I was reading discs yesterday. Now,  today none of them not even a USB will show up in the drives list. under DVD/CD-Rom drives I have 2 devices with ! and under USB controllers I have 2 devices showing Unknown USB Device (Device Descriptor Request Failed). Thinking it was that, I unplugged the USB drive and deleted all 3 from device manager but the 2 internal show up with the !'s. I opened the side and made sure the connections were seated. I then went into BIOS and all the drives were showing up. What could be causing this?

Share this post


Link to post
Share on other sites

Posted

Have you tried safe mode, see if there working in there?

Share this post


Link to post
Share on other sites

Posted

Are you using anything like AnyDVD? Does the non-USB one show up in Disk Management or Device Manager?

I moved this to Windows support as this is not likely a hardware issue since it's 3 drives that stopped working at once.

Share this post


Link to post
Share on other sites

Posted

I moved this to Windows support as this is not likely a hardware issue since it's 3 drives that stopped working at once.

 

Agreed. I would think that it is a driver issue. I would do a re-install or go to the drive's manufacturer website and download the drivers for your Blu-Ray drives (I would probably try this first).

Share this post


Link to post
Share on other sites

Posted

Do this:

 

1) Restart your PC/device and see if they are back. (Most of time works after restart... Happened to me most of time.)

 

2) if not, check the device manager about the driver issue(s).

 

3) if none, uninstall the drivers and  then reinstall drivers

 

4) Restart and see if it is solved.

 

5) Contact the support if none are not working.

Share this post


Link to post
Share on other sites

Posted

I had Any DVD installed a while back. What I did was run CCleaner, deleted both entries in device manager, rebooted, and they were back. Not sure which thing fixed it.

Share this post


Link to post
Share on other sites

Posted

Hello,

 

You mentioned "fresh Windows" in your original post, so I'm guessing you meant "fresh install of Windows", is that correct?

 

If so, make sure you have finished installing all Windows updates as well as driver updates.  For the latter, visit the various chip manufacturers like AMD, Intel, ASMedia, Renesys, etc. for things like motherboard chipset and USB drivers, as the ones available through Microsoft Update may not be the latest.

 

Regards,

 

Aryeh Goretsky

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.