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#1 Nikv

Nikv

    Neowinian Senior

  • Joined: 30-October 06
  • Location: Perth, Australia.

Posted 12 August 2014 - 23:48

Hi Guys,

 

After caching my e-mails for a Month I can no longer see the below

 

2970150.JPG

 

The bottom of my e-mails is just blank and I cannot manually browse (without searching)

 

Any ideas?

 

Attached is now what Is seen at the bottom of my e-mail client.

Attached Images

  • 8-13-2014 7-47-39 AM.jpg



#2 Brad Bodnaruk

Brad Bodnaruk

    Neowinian

  • Joined: 24-July 12
  • Location: BC Canada
  • OS: Windows 8 Pro

Posted 13 August 2014 - 00:00

Hi

 

Have you tried logging in to your mail server using a web browser with your username/email and password instead of using the outlook 2013 client?

The online mail inbox file is probably full, and cant send or receive anymore.

 

cheers



#3 OP Nikv

Nikv

    Neowinian Senior

  • Joined: 30-October 06
  • Location: Perth, Australia.

Posted 13 August 2014 - 00:10

I can see my mailbox in full when going into the webmail and I can see it when I'm not caching my e-mails. The idea for caching e-mails was based around performance, users were experiencing quite slow performance when the e-mails were having to re download each time they login.

 

Although caching e-mails is great users are still wanting the option to be able to browse for older e-mails if they require.. preferably using the 2013 Cilent.



#4 Jason Stillion

Jason Stillion

    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 04-April 12
  • Location: United States

Posted 15 August 2014 - 11:02

Try the outlook 2013 (PST) inbox repair tool fix it

http://support.micro....com/kb/2534513

 

(Edit)

 

That could also be a setting on outlook (If clicking on it more show up). 

You can control how much is indexed / how much is cached locally.

When the PST file starts getting to 1.5 to 2gb in size, outlook can start to act up....



#5 OP Nikv

Nikv

    Neowinian Senior

  • Joined: 30-October 06
  • Location: Perth, Australia.

Posted 25 August 2014 - 04:30

Hi,

 

Still having the issue - I should note that we are currently hosting our e-mails in the cloud through 365.

 

When selecting to Cache a months worth of e-mails locally I can then no longer click to browse for older e-mails..