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Anyone Use T-Mobile?


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#1 Mindovermaster

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Posted 15 August 2014 - 14:29

If any of you think about getting T-Mobile, don't...

 

I used one of their hotspot devices, decided it wasn't for me, so I canceled my account, and sent the device back to them.

 

Now, a month since I ordered it, a collection agency is asking for $30.22

 

I call up T-Mobile about this, they told me that I owe $329, I'm like, why? They said it was a termination fee (they are non-contract), and to pay in full the device (I sent it back to them). So throughout 5 different people, I got it wiped clean.

 

Just, WTF?! I'm never going that route again. Any of you have similar problems?




#2 Haggis

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Posted 15 August 2014 - 14:47

If it was sent back within the period you had to cancel then you have a case

 

If you were outside that period then you dont have a leg to stand on



#3 OP Mindovermaster

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Posted 15 August 2014 - 14:50

Yes, I sent it back maybe 2 weeks later. Well within the 30-day period. Why $300? That's just a lot of BS...



#4 ACTIONpack

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Posted 16 August 2014 - 07:00

Yes, I sent it back maybe 2 weeks later. Well within the 30-day period. Why $300? That's just a lot of BS...


If you don't want to pay for the termination fee then don't. It will go to collections and you will get phone calls for it. In time they will stop and don't go any farther about it. They don't sue you for that little of money. You will get a bump on your credited.

#5 Wyn6

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Posted 16 August 2014 - 07:13

Yes, I sent it back maybe 2 weeks later. Well within the 30-day period. Why $300? That's just a lot of BS...

30 days? With T-Mobile, you have a 14 day Buyer's Remorse period. If you returned the device within this timeframe, you're fine. But, you said, "...maybe 2 weeks later." So, there's a possibility you were outside of the Buyer's Remorse period, thus took on full responsibility for the device. If you ordered via phone or internet, you have 20 days instead of 14. Source: I work for T-Mobile. But, here's the requisite information.

 

To receive a refund or to exchange a device (less any discounts or rebates), or to cancel your service without incurring an early termination fee (for service contracts of 1 year or more), return your Device in its original package with all original contents undamaged and in good working condition with no material alterations to the Device’s hardware or software to any T-Mobile retail store within 14 days of the purchase date of the original device. You may have to pay a restocking fee



#6 OP Mindovermaster

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Posted 16 August 2014 - 15:33

The person I talked to, to end my service, said nothing about this. They just want my money.

 

If you work for T-Mobile, explain to me what non-contract means. All your phones and hotspot devices are non-contract.

 

Right from your website:

 

 

Unlimited Tablet or Hotspot data plans – choose the amount of 4G LTE data you want to add. All plans include no domestic overages, no annual service contracts, and unlimited music streaming that doesn’t count against your 4G LTE data on services like Pandora, iHeartRadio, and more. Don’t want to run your credit?
 
No annual service contracts..... (At least your simple choice deals)


#7 shozilla

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Posted 16 August 2014 - 15:40

Yes, I sent it back maybe 2 weeks later. Well within the 30-day period. Why $300? That's just a lot of BS...

 

Nope, 14 days period.  Most wireless providers provide 14 days return policy.

 

http://www.t-mobile....or 7-13-13).pdf



#8 OP Mindovermaster

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Posted 16 August 2014 - 15:46

I can see paying for service for another month, but this? Isn't it the day when you activate it, not necessarily the day you order it? Your order can get lost, and there goes the 14 days..



#9 tsupersonic

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Posted 16 August 2014 - 15:46

I always thought it was 14 days, not 30...What plan did you get? 



#10 Anibal P

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Posted 16 August 2014 - 16:03

I always thought it was 14 days, not 30...What plan did you get? 

 

 

It is 14 days, they tell you and make you initial the form that says so. I know because upgraded a phone a couple of weeks ago