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PC hangs with black screen at startup

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#1 +Frank B.

Frank B.

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Posted 01 September 2014 - 06:57

The following problem has me puzzled:

 

One of the PCs at work suddenly hangs with a black screen and mouse cursor upon boot. There haven't been any driver updates or Windows updates since it last worked on Friday. 

 

The hard drive activity LED is indicating some activity. Any idea what's going on?

 

What I'm going to attempt next is: Boot in safe mode, then check the event logs.




#2 +MikeChipshop

MikeChipshop

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Posted 01 September 2014 - 07:26

One of m systems in the office does this occasionally. I have to turn off at the mains and turn on again to get it to boot.
Does yours ever boot?

#3 OP +Frank B.

Frank B.

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Posted 01 September 2014 - 07:28

I've let try to boot for the past 30 minutes now, without any result. I can try a full cold boot.



#4 +Veggie1232

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Posted 01 September 2014 - 17:33

How old is it? It could just need a bath and an inside scrubbing. LOL

I once spilled a lil bit of ice cream on my laptop and it got inside and this is how it was acting the next day or similar

So i took it apart, brushed all the inside components with isopropyl alcohol and a soft tooth brush and it worked like new again once I put it back together after letting it dry for a day.

Good luck!



#5 Head of Tech Geek and More

Head of Tech Geek and More

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Posted 01 September 2014 - 17:48

When you try to boot in safe mode, what file is the last file listed before it hangs up?  That could give you the clue you need.  Google "Safe mode boot hangs on ............"



#6 Sadelwo

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Posted 01 September 2014 - 17:57

Try booting with a Windows DVD/USB. Go to the repair options. Choose the top option of advanced tools. Choose Command prompt and run a checkdisk (chkdsk C: /F ) let it run and reboot and see if that helps. Sometimes you have to change the drive letter to D or E depending what the boot drives show up as during the first repair options screen.