20jamesy14 Posted November 9, 2014 Share Posted November 9, 2014 hi just wondering if anyone could help? my partners laptop has crashed and wont boot windows and it came without recovery disk. how do I resolve this? any help would be much appreciated. Link to comment Share on other sites More sharing options...
+BudMan MVC Posted November 9, 2014 MVC Share Posted November 9, 2014 Well it should have built in recovery option - what is the make and model of the laptop? Also every single laptop from every single maker I have ever seen gives the ability to create the recovery media.. Which it bugs you about constantly!! First thing your suppose to do is create your recovery media. If you did not do that, and the 1 key sort of restore is not working - then you can order recovery media from the maker most of the time for a few bucks. Other option get your media from somewhere, work, buddy, internet (can be risky) and then install and license with your OEM sticker - prob have to call to get licensed, etc. Or just install linux on it ;) Link to comment Share on other sites More sharing options...
20jamesy14 Posted November 10, 2014 Author Share Posted November 10, 2014 its a sony vaio model PCG-71213N AND IT HAS THESE STICKERS I WILL TRY ATTACH A PIC Link to comment Share on other sites More sharing options...
techbeck Posted November 10, 2014 Share Posted November 10, 2014 its a sony vaio model PCG-71213N AND IT HAS THESE STICKERS I WILL TRY ATTACH A PIC Call Sony. That would probably be your best option. They should either be able to provide you with restore disks, or allow you to download them. Also, how far thru the boot processes does the laptop get to and you getting any errors/messages? Link to comment Share on other sites More sharing options...
20jamesy14 Posted November 10, 2014 Author Share Posted November 10, 2014 https://plus.google.com/106786886946043800816/posts/3VawZzarViU has them stickers aswell.thank for your hell guys hopefully can get something from your advice Its not booting ata 2bars on load and cuts off Link to comment Share on other sites More sharing options...
techbeck Posted November 10, 2014 Share Posted November 10, 2014 https://plus.google.com/106786886946043800816/posts/3VawZzarViU has them stickers aswell.thank for your hell guys hopefully can get something from your advice Its not booting ata 2bars on load and cuts off Ah, so its not even getting to the Windows splash screen? Link to comment Share on other sites More sharing options...
techbeck Posted November 10, 2014 Share Posted November 10, 2014 https://plus.google.com/106786886946043800816/posts/3VawZzarViU has them stickers aswell.thank for your hell guys hopefully can get something from your advice Its not booting ata 2bars on load and cuts off Looked a little on the issue. Tried hitting ALT and F10 on bootup? Should start the recovery process from what I was reading. goretsky 1 Share Link to comment Share on other sites More sharing options...
+BudMan MVC Posted November 10, 2014 MVC Share Posted November 10, 2014 https://us.en.kb.sony.com/app/answers/detail/a_id/36806/~/how-to-perform-a-system-recovery-from-outside-of-windows. Did you try this? Link to comment Share on other sites More sharing options...
Seahorsepip Veteran Posted November 10, 2014 Veteran Share Posted November 10, 2014 https://us.en.kb.sony.com/app/answers/detail/a_id/36806/~/how-to-perform-a-system-recovery-from-outside-of-windows. Did you try this? The second part of it shows the windows 8 recovery. I'm not sure if the win 7 recovery is also available on the vaio. He could also try using a dvd/usb with win7 to restore his system. Link to comment Share on other sites More sharing options...
+Warwagon MVC Posted November 10, 2014 MVC Share Posted November 10, 2014 I'm just curious as to why the system crashed? Bad sectors? In this case if a laptop came into my office with this issue, before I do anything I usually check the hard drive for bad sectors (with Hard drive re-generator / Spinrite), other wise I could potentially be going in circles trying to fix it. I would say 50% of the time it finds bad sectors. The other 20% are usually MBR Rootkits (which can be scanned for using tdsskiller in a BartPE environment) That being said, You may want to search the web and get yourself a nice collection of Windows 7 32 / 64 / Windows 8 32 / 64 ISO images that match known SHA1 hashes for future references. Then just make a bootable USB and reformat minus all the crapware. You might also want to get yourself a live Linux ISO and make your self a USB of those too so you can boot off it and back stuff up before the reformat. Link to comment Share on other sites More sharing options...
+BudMan MVC Posted November 10, 2014 MVC Share Posted November 10, 2014 windows 7/8 what does it matter the key strokes should be the same.. F10, here is one that is about windows 7 https://ca.en.kb.sony.com/app/answers/detail/a_id/35585/p/48903,49902,71663,71664/c/65,67/kw/recovery%20using%20f10 Link to comment Share on other sites More sharing options...
helpifIcan Posted November 10, 2014 Share Posted November 10, 2014 Maybe a thermal problem, have you tried blowing out and cleaning the fan & exhaust ports? Link to comment Share on other sites More sharing options...
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