max84 Posted November 23, 2014 Share Posted November 23, 2014 Hello, I have a very strange situation. It's not really a problem, but rather a great annoyance. In short, when I put my computer to sleep all is fine. When I wake my computer again 2 of my 4 disks don't turn on again, namely my to Toshiba 2 TB disk. The SSDs are fine. Strange thing is that this never happened before, only started happening a few days ago. I've reinstalled Windows as a precaution. No disk errors can be found my Windows. I assumed a bad sector on the drive first. Restarting the computer reesets everything and the disks work fine, so I assume it can't be a disk failure problem. They only stop working after waking from sleep. If nothing helps, I still have warranty on both the computer and the disk drives. I'm just hoping that maybe someone has a clue what this can be. Thanks for any help. Link to comment Share on other sites More sharing options...
Mindovermaster Moderator Posted November 23, 2014 Moderator Share Posted November 23, 2014 I think there's an option in device manager, where you can set them to wake up when you get out of sleep. I cant remember... Link to comment Share on other sites More sharing options...
max84 Posted November 23, 2014 Author Share Posted November 23, 2014 There is no such setting. But I just discovered another thing. Three of my disks are also listed under Portable Devices in the Device Manager. Does this have any effect on them? Link to comment Share on other sites More sharing options...
Hum Posted November 23, 2014 Share Posted November 23, 2014 Maybe disconnect 3 of the non-OS drives, reboot, add one drive back at a time -- reboot each time. Maybe rerunning or updating the chipset drivers would help as well. You might look in Control Panel, Power options too. Link to comment Share on other sites More sharing options...
The Evil Overlord Posted November 23, 2014 Share Posted November 23, 2014 These are internal drives yes? And can you check your power options under the control panel (windows 7, I'm unsure about where that setting is under newer OS's) Under 7 balanced power options, the default is to turn off hard drives after 20 minutes It might be a possibility this setting might be conflicting somewhere along the line. Link to comment Share on other sites More sharing options...
max84 Posted November 23, 2014 Author Share Posted November 23, 2014 Maybe disconnect 3 of the non-OS drives, reboot, add one drive back at a time -- reboot each time. Maybe rerunning or updating the chipset drivers would help as well. You might look in Control Panel, Power options too. I will try installing the latest Intel chipset drivers. These are internal drives yes? And can you check your power options under the control panel (windows 7, I'm unsure about where that setting is under newer OS's) Under 7 balanced power options, the default is to turn off hard drives after 20 minutes It might be a possibility this setting might be conflicting somewhere along the line. Yes, all are internal drives. I already turned off that option in the power options. Link to comment Share on other sites More sharing options...
max84 Posted November 23, 2014 Author Share Posted November 23, 2014 I have updated the chipset drivers. When I wake the computer from sleep, and go into the disk management, this is what I see. After a restart everything is back from normal, so the disks do work. It must be a software problem. Link to comment Share on other sites More sharing options...
max84 Posted November 23, 2014 Author Share Posted November 23, 2014 UPDATE: Sleep mode S1 works fine. When I want to see S3 then I get the problem as described. Just my two internal sata drives disappear. Link to comment Share on other sites More sharing options...
Hum Posted November 24, 2014 Share Posted November 24, 2014 Check the SATA cables for tightness ? Sometimes cables go bad. Link to comment Share on other sites More sharing options...
max84 Posted November 24, 2014 Author Share Posted November 24, 2014 Check the SATA cables for tightness ? Sometimes cables go bad. I changed the cables, but maybe I can try buying new ones. However, can the cables be bad if the drives work perfectly otherwise? I always thought that in computer terms something either works or doesn't. Link to comment Share on other sites More sharing options...
Top Qat Posted November 24, 2014 Share Posted November 24, 2014 This is normally down to a driver having buggy implementation of the power management functions. Is there an update or an alternate driver you can try? Three of my disks are also listed under Portable Devices in the Device Manager. SATA has a hot plug ability and a buggy driver could categorize the drives incorrectly. Link to comment Share on other sites More sharing options...
Guest Posted November 24, 2014 Share Posted November 24, 2014 If you have an Intel motherboard, have you tried install Intel's Rapid Storage utility? Link to comment Share on other sites More sharing options...
max84 Posted November 24, 2014 Author Share Posted November 24, 2014 If you have an Intel motherboard, have you tried install Intel's Rapid Storage utility? I've tried doing that, but it tells me that my platform is not supported. I wanted to attach an image of my system devices list in the device manager, but for some reason the forum isn't letting me. What device do I need to update to reset the power management features? I have two different controllers perhaps. Two SATA ports run at 6gbit and the other 4 run at 3gbit. Link to comment Share on other sites More sharing options...
Hum Posted November 24, 2014 Share Posted November 24, 2014 I changed the cables, but maybe I can try buying new ones. However, can the cables be bad if the drives work perfectly otherwise? I always thought that in computer terms something either works or doesn't. I have had hard drive cables work intermitantly. The computer would 'see' the drive on start up, but later fail to communicate with the drive, disappear. Only replacing the bad cable fixed things. Hope you get it figured out. Link to comment Share on other sites More sharing options...
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