Snoopy2005uk Posted December 18, 2014 Share Posted December 18, 2014 My set up: Provided by Sky (I have the phone and TV with them also) 2 PCs, 2 Tablets, 2 Phones, 1 sky HD+ box and an Xbox all connected via wireless. Router is connected to the phone line direct (currently on the test socket) with 1 micro filter to split the phone and router. Router details: System Details Manufacturer Sagemcom Model Number F@ST2504n Firmware Version 7.16a4N_UNI ADSL Firmware Version A2pD038m.d24h Speedtest.net results: Ping: 35 Download: 13.06mb Upload: 1.01mb The problem: This started a couple of weeks a go but didn't think much of it at the time. The internet will stay connected all day as far as i am aware until I turn my PC on and after around 10-30 mins the router resets itself (or thats what i think its doing) all the lights go out on the front of the router and after a minute or so I get a orange flashing "@" which soon stops flashing and turns green. Once that has happened its all working again and seems to work fine for the rest of the night. until the next day when it all starts again. I have tried using the test socket on the phone line and that hasnt helped I have tried a brand new filter I have unplugged the router and checked all cables I have done a hard reset (a small red button on the back) I called Skys helpline and they have run line tests and told me everything looks good to them. The speed I get is good for my area. Do any of you guys have any ideas what could be causing this? Could it be my PC that is causing it to drop as it works perfect until I turn the PC on. If you need any more info let me know. Thanks guys hope you can help. Link to comment Share on other sites More sharing options...
sc302 Veteran Posted December 18, 2014 Veteran Share Posted December 18, 2014 Need to request a replacement. Link to comment Share on other sites More sharing options...
Snoopy2005uk Posted December 18, 2014 Author Share Posted December 18, 2014 Thats what I thought but its taken 3 phone calls and all I get is monitor it for a little longer and see what happens. They seem to think it dropping once a day is fine. Link to comment Share on other sites More sharing options...
Tikimotel Posted December 18, 2014 Share Posted December 18, 2014 Here is a cheep thing to try (but only if you want to, no guarantees). Replace the PSU of the modem, if it's a wall-wart. If you have a spare one, for instance left over from other equipment. I replaced my PSU from 800mA 12Volts DC to 1000mA 12Volts DC, the connector and polarity was the same. The wall-wart was getting on a bit and couldn't deliver 800mA anymore, that's why my modem went belly-up when exercising the connection it dropped the connection. After the replacement it hasn't dropped a connection due to using the internet at full speed, that was 2 years ago. Link to comment Share on other sites More sharing options...
sc302 Veteran Posted December 18, 2014 Veteran Share Posted December 18, 2014 do they send a tech out to replace or do they ship you a new one when a replacement is needed. unplug from the internet, call them up, have them troubleshoot a device that isn't plugged in. be a little creative when calling them. iogbrideau 1 Share Link to comment Share on other sites More sharing options...
+John Teacake MVC Posted December 18, 2014 MVC Share Posted December 18, 2014 Or email the CEO.... jeremy.darroch@bskyb.com :shifty: Link to comment Share on other sites More sharing options...
Eric Veteran Posted December 18, 2014 Veteran Share Posted December 18, 2014 It sounds like you have noise on the line or an electrical backfeed. Call them and have them send someone out to test for both. Link to comment Share on other sites More sharing options...
An_Englishman Posted December 19, 2014 Share Posted December 19, 2014 Doesn't sound like a router fault to me. I would go with what Eric says. Just because their line test passes doesn't mean that the line is fine. When you log in to the Sky router's control panel, what are your stats? Specifically the noise margin. Link to comment Share on other sites More sharing options...
+John Teacake MVC Posted December 19, 2014 MVC Share Posted December 19, 2014 A common thing the BT engineers do is this. http://www.robertos.me.uk/html/ring-bell_wire.html You can do it yourself. Link to comment Share on other sites More sharing options...
Snoopy2005uk Posted December 19, 2014 Author Share Posted December 19, 2014 Cant see anything listed as noise but here is the modem status Modem Status Connected DownStream Connection Speed 15736 kbps UpStream Connection Speed 1210 kbps VPI 0 VCI 38 IPv6 Loopback Address ::1/128 Does this help? I'll try ringing them again at the weekend if the problem carrys on. Link to comment Share on other sites More sharing options...
philcruicks Posted December 19, 2014 Share Posted December 19, 2014 When you say all the lights are going out on the router does that include the power light? If so its deff a router problem, call sky tell them that and get a replacement. If the power light stays on but the internet connectivity ones are going off then could well be an issue with the line, unfortunately those are always awkward to diagnose, line tests from their end aren't full proof, I had an issue at my parents house, line tests showing as fine, but still had issues. Turned out it was corroded connectors in the green cabinet down the road, combined with a really old wiring into the house GPO General Post Office i.e. before BT existed had put the line in and the master socket. However no line test (I think we got about 10 run) ever showed any issues. Line tests are flakey things I wouldn't always trust them. Link to comment Share on other sites More sharing options...
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