+Fahim S. MVC Posted January 19, 2015 MVC Share Posted January 19, 2015 Hi - Has anyone managed to successfully install Office 365 onto Windows 10? I have a laptop which is a Lenovo Thinkpad Edge 11 (i3-380UM, 8GB RAM, 128GB SSD) on which I have Windows 10 64-bit (build 9879) running. This weekend, despite several attempts I couldn't get Office 365 to install (I get it free from my employer), whether this was the 32 bit or the 64 bit edition, without the installer complaining - it installed the software but then none of the applications would run. Thanks - Link to comment Share on other sites More sharing options...
Guest Posted January 19, 2015 Share Posted January 19, 2015 What issues were you having? Link to comment Share on other sites More sharing options...
limok Posted January 19, 2015 Share Posted January 19, 2015 Works fine here, no complaints. Link to comment Share on other sites More sharing options...
+Fahim S. MVC Posted January 20, 2015 Author MVC Share Posted January 20, 2015 I log into the portal, select the edition to download which brings down a click-to-run installer application. It goes through the splash screen 'getting things ready'. Immediately I get a 'Background installation ran into a problem', complaining about network connectivity, but it is still downloading (the percentage indicator is going up on the system tray notification). After installation gets to 100%, the 'Background installation ran into a problem' window is still there, and the only way to get rid of it is to hit 'Close' button. This seems to have the same effect whether installation is at 2%, 50% or 100%. The applications are there on the start menu, but when I try to run one (Microsoft Office Word for example), I get an error saying 'Something went wrong', offering repair suggestions which don't seem to do anything either. I don't know what else to try (short of a clean WIndows 10 installation). Any ideas? Link to comment Share on other sites More sharing options...
spaceelf Posted January 21, 2015 Share Posted January 21, 2015 I don't know what else to try (short of a clean WIndows 10 installation). Any ideas? The new win10 build is due tomorrow(/today)...I don't think you need to troubleshoot unless it still doesn't work there. Link to comment Share on other sites More sharing options...
Brad Bodnaruk Posted January 21, 2015 Share Posted January 21, 2015 I had no issues what so ever installing and running Office 365 Home Premium Subscription on my computer with windows 10 B 9879 64bit system, 16gb ddr3 wireless network connection . I wonder, has your employer paid up there subscription fees or there volume license has maybe elaspsed, need to be renewed. Are you registered as the user of the software? I would call Microsoft. Have your work tech team look into it. Brad Link to comment Share on other sites More sharing options...
+Fahim S. MVC Posted January 21, 2015 Author MVC Share Posted January 21, 2015 The new win10 build is due tomorrow(/today)...I don't think you need to troubleshoot unless it still doesn't work there. I know. I just wanted to know if it was an known issue with a known work around or something unique to me. It appears to be the latter. I had no issues what so ever installing and running Office 365 Home Premium Subscription on my computer with windows 10 B 9879 64bit system, 16gb ddr3 wireless network connection . I wonder, has your employer paid up there subscription fees or there volume license has maybe elaspsed, need to be renewed. Are you registered as the user of the software? I would call Microsoft. Have your work tech team look into it. Brad I really don't think this is the case. I have only had the subscription for a few months and successful installed (and activated) Office on both a new desktop and a new Mac in the last week. The portal says I have 3 devices left. I had never used my subscription before this. I wouldn't think Microsoft would support pre-release software. My work tech support certainly won't. Link to comment Share on other sites More sharing options...
Samson291 Posted January 21, 2015 Share Posted January 21, 2015 I've had this issue a couple of times, run this fixit https://support.office.com/en-us/article/Fix-Office-365-or-Office-2013-install-errors-54554BB8-AA94-43C7-A685-408DD9868C0B?ui=en-US&rs=en-US&ad=US restart and try installing again. Hope it helps Aergan 1 Share Link to comment Share on other sites More sharing options...
Aergan Posted January 21, 2015 Share Posted January 21, 2015 I've had this issue a couple of times, run this fixit https://support.office.com/en-us/article/Fix-Office-365-or-Office-2013-install-errors-54554BB8-AA94-43C7-A685-408DD9868C0B?ui=en-US&rs=en-US&ad=US restart and try installing again. Hope it helps Worked for me in a VM earlier last week. Link to comment Share on other sites More sharing options...
+Fahim S. MVC Posted January 21, 2015 Author MVC Share Posted January 21, 2015 I've had this issue a couple of times, run this fixit https://support.office.com/en-us/article/Fix-Office-365-or-Office-2013-install-errors-54554BB8-AA94-43C7-A685-408DD9868C0B?ui=en-US&rs=en-US&ad=US restart and try installing again. Hope it helps Tried this. No luck whatsoever. Does the same every time. Worked for me in a VM earlier last week. Couldn't find any reports that suggested that this is a common issue. I'll do a clean install of the consumer preview when it becomes available and see if I have the same issue. Link to comment Share on other sites More sharing options...
TAZMINATOR Posted January 21, 2015 Share Posted January 21, 2015 The new win10 build is due tomorrow(/today)...I don't think you need to troubleshoot unless it still doesn't work there. The new build of Windows 10 won't be here until next week. Link to comment Share on other sites More sharing options...
Aergan Posted January 21, 2015 Share Posted January 21, 2015 Tried this. No luck whatsoever. Does the same every time. Couldn't find any reports that suggested that this is a common issue. I'll do a clean install of the consumer preview when it becomes available and see if I have the same issue. I have a feeling it might be language related. I switched mine over to en-GB and removed the en-US layout option (which seems to have come back after running the MS fixit). A lot of RSAT packs also had this issue with Windows 8.0. The Office 365 installer is en-US by default also. Link to comment Share on other sites More sharing options...
spaceelf Posted January 21, 2015 Share Posted January 21, 2015 The new build of Windows 10 won't be here until next week. They hadn't announced that until after I said it. Link to comment Share on other sites More sharing options...
chrisj1968 Posted January 21, 2015 Share Posted January 21, 2015 Not to change the subject but, I heard something office during todays webcast. is here a new office in the works? MSFT always seems to coincide new office builds with new OS builds. Link to comment Share on other sites More sharing options...
TAZMINATOR Posted January 21, 2015 Share Posted January 21, 2015 They hadn't announced that until after I said it. You must be on different timezone or missed their release announcement part... they announced it before you posted that. Link to comment Share on other sites More sharing options...
TAZMINATOR Posted January 21, 2015 Share Posted January 21, 2015 Not to change the subject but, I heard something office during todays webcast. is here a new office in the works? MSFT always seems to coincide new office builds with new OS builds. The articles about Office are on front page on Neowin. Link to comment Share on other sites More sharing options...
+Fahim S. MVC Posted January 21, 2015 Author MVC Share Posted January 21, 2015 I have a feeling it might be language related. I switched mine over to en-GB and removed the en-US layout option (which seems to have come back after running the MS fixit). A lot of RSAT packs also had this issue with Windows 8.0. The Office 365 installer is en-US by default also. Not sure I understand. Do you mean the language pack of Windows? Link to comment Share on other sites More sharing options...
+Fahim S. MVC Posted January 23, 2015 Author MVC Share Posted January 23, 2015 Just upgraded to build 9926 and Office is now working perfectly. It never worked on the previous build. Can't explain it but very happy! spaceelf 1 Share Link to comment Share on other sites More sharing options...
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