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Should Microsoft launch a "Mayday"-like service?


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#1 illegaloperation

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Posted 07 February 2015 - 00:49

So, if anyone hasn't use Kindle Fire HDX, Amazon provide a service call "Mayday" which is a remote desktop type help service.

 

Microsoft can easily do the same thing.

 

If there's a screen flickering problem, it's probably easier to have to remote technician update the video card driver than to tell grandma to update the driver over the phone.

 

Here's a commercial:

https://www.youtube....h?v=X40j57v5g6I




#2 Ian W

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Posted 07 February 2015 - 00:53

Remote Assistance?



#3 +Nik L

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Posted 07 February 2015 - 00:53

Nope.  Sorry but Amazon can offer this because they supply the hardware.



#4 OP illegaloperation

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Posted 07 February 2015 - 00:58

Nope.  Sorry but Amazon can offer this because they supply the hardware.

 

So what?

 

You want grandma to return a computer because she can't figure out how to update a video card driver?


Remote Assistance?

 

 

Yes, but directly from Microsoft. (To users with genuine copies of Windows, obviously)



#5 nosense

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Posted 07 February 2015 - 01:11

So what?

 

You want grandma to return a computer because she can't figure out how to update a video card driver?


 

 

Yes, but directly from Microsoft. (To users with genuine copies of Windows, obviously)

Than that Grandma should call Dell\HP\Etc.



#6 remixedcat

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Posted 07 February 2015 - 01:15

I use Meraki system.s manager

#7 OP illegaloperation

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Posted 07 February 2015 - 01:17

Than that Grandma should call Dell\HP\Etc.

 

That's what I used to think, but knowing how lousy OEM's customer services are, I no longer believe that.



#8 shozilla

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Posted 07 February 2015 - 01:24

That's what I used to think, but knowing how lousy OEM's customer services are, I no longer believe that.

 

There are many local PC stores in USA. They are happy to help you out.. no matter what the problem is if you can't find anyone who help you via remote assistance. 

 

Not sure if local PC stores available outside of USA.

 

No need to call the companies for help such as Dell, Gateway, etc.



#9 OP illegaloperation

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Posted 07 February 2015 - 01:39

What I am trying to say is that Microsoft should put out a service like this to humanized the company.

It's irrelevant if grandma can take her computer elsewhere.

#10 nosense

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Posted 07 February 2015 - 01:45

I rather not have something like "mayday" integrated in windows os. It opens up the doors for hackers\phishers\etc.



#11 shozilla

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Posted 07 February 2015 - 01:48

What I am trying to say is that Microsoft should put out a service like this to humanized the company.

It's irrelevant if grandma can take her computer elsewhere.

 

Don't forget that Grandma has son or grandson who would help her out by picking the PC up and take it to the store for repair.

 

 

Since Windows 8, the reset/restore is easier for grandmas to do... Very simple walk through.



#12 OP illegaloperation

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Posted 07 February 2015 - 01:49

I rather not have something like "mayday" integrated in windows os. It opens up the doors for hackers\phishers\etc.


Remote desktop\remote assistance is already on Windows.

I cannot see why this service can't use the existing backends.

#13 OP illegaloperation

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Posted 07 February 2015 - 01:58

I know the average Neowin users wouldn't use something like this, but the average Windows users are NOT Neowin users.

#14 Enron

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Posted 07 February 2015 - 02:01

Not a good use of resources unless they charge money for it.



#15 articuno1au

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Posted 07 February 2015 - 02:17

Microsoft is a business, not a charity..