Should Microsoft launch a "Mayday"-like service?


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There's a slight issue with this, or rather a large one. While Amazon may sell a few million Amazon Fires, Microsoft will be selling many more copies of Windows 10 and, on a variety of hardware that Amazon couldn't even reach if it tried.

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Microsoft Support already easily provides remote services and can remotely control a PC, even through reboots. It doesn't take much.

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Your train of thought derailed beofre it left the station.

 

If grandma cannot update a driver (should she?  should she even care?) then she goes back to who sold her the computer, not one piece of software from a company who have no control over the PC as a whole.

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Also, you have to keep in mind that Amazon has a much smaller user base and a much narrower support channel.

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What I am trying to say is that Microsoft should put out a service like this to humanized the company.

It's irrelevant if grandma can take her computer elsewhere.

Microsoft is already staffed by humans.

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