Xbox One Vibration


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Hi Guys,

 

I ultimately know where this is going, but I just wanted to see if anyone had seen or heard about this as a few searches just end up with nothing.

 

So if I'm honest, I've noticed it for a while, but its been so quiet that I've never really paid much attention. Basically there is a fairly quiet, pulsing vibration not coming from my Xbox, I don't think it does this 100% of the time, more sporadically, or at least I don't notice it if it is.

 

However it really sort of hit me what this could be the other night, I had just finished and was about to turn the console off when I remembered I hadn't downloaded the Rayman Games with Gold game. As soon as I hit install, with no game playing and me being right near the console I noticed the vibration a lot more and that it had seemed to start, or at the very least got louder when the game started.

 

This immediately says in my mind, the HDD is not in good way :(

 

Part of me is tempted to leave it and just hope it lasts. I've certainly not noticed any degraded performance, given the games from from HDD AFAIK, if the HDD was that bad I would have thought I would.

 

Has anyone seen this, is there a miracle cure or now 3 weeks after my warranty has expired, am I going to have to bite the bullet and pay for a repair :(

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As you're out of warranty, you're going to have to pay if it fails now or in two weeks. Is it worth waiting to see if it gets worse? 

 

How much data do you have on the HDD that can't be re-downloaded? Screenshots and videos etc?

 

It's also worth chatting to Xbox Support and see what they recommend, although as you suspect they're likely just to recommend a paid repair. 

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As you're out of warranty, you're going to have to pay if it fails now or in two weeks. Is it worth waiting to see if it gets worse? 

 

How much data do you have on the HDD that can't be re-downloaded? Screenshots and videos etc?

 

It's also worth chatting to Xbox Support and see what they recommend, although as you suspect they're likely just to recommend a paid repair. 

 

The way I'm looking at it... I'm sure the noise has been there for some time so if its just a noise, why pay for something that may never happen? I know I should, but I could do without spending the money repairing something that may not actually be an issue. As you say, we both know they will more than likely say they need to have it sent in and its going to cost whether there is an issue or not - after I've cleared my cache and turned it on and off again about 4 times :p

 

My experience with getting a replaced headset was not the smoothest so I really don't want to have to go through that unless I have to. 

 

Nothing as far as I'm concerned, sure I've recorded a few clips but its more to show a friend or two and be done, it really doesn't matter if its lost as they have served their purpose.

 

I guess I'm hoping for someone to come in here and say ah its actually just dodgy rubber foot or something like the PS4 had and tell me everything is going to be ok  :cry:

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As you're out of warranty, you're going to have to pay if it fails now or in two weeks. Is it worth waiting to see if it gets worse? 

 

How much data do you have on the HDD that can't be re-downloaded? Screenshots and videos etc?

 

It's also worth chatting to Xbox Support and see what they recommend, although as you suspect they're likely just to recommend a paid repair. 

 

He's in the UK, consumer laws/reclamation should have him covered for a few years yet. 

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He's in the UK, consumer laws/reclamation should have him covered for a few years yet. 

 

For the un-enlightened... care to explain that? I thought once your warranty is up, that was it unless you want to pay for a repair?

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For the un-enlightened... care to explain that? I thought once your warranty is up, that was it unless you want to pay for a repair?

I can't speak for the UK consumer laws, but I can use norwegian consumer laws. 

 

In our consumer/reclamation laws its stated that no warranty can be any less than what the law specifies as a minimum warranty (cause for reclamation). Any warranty given with the product can exceed these minimum requirements for the duration the factory offers. But any product (with a few exceptions) should according to Norwegian law last for at least 5 years. So any defect in a product that's not caused by miss use bye the buyer, must be covered by either repair or replacement by the seller. 

 

And these minimum requirements are really good for the consumer. In many cases, like some of Apples warranties are deemed invalid as they don't cover enough, and Apple must comply with our laws and give extended warranties to product sold in Norway.

 

All this means that any defect on an Xbox that happens within 5 years that's not cause by you jumping on it and drowning it :p, must be covered by the seller or by the manufacturer in case the seller doesn't exist still. 

 

I guess UK has something similar with an extended period of reclamation rights through law even if the manufacturer warranty has expired. 

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Yeah I found something similar - ataglance1_jpeg.jpg

For me if the hard drive is failing, I would consider three weeks out of the warranty period a decent enough reason for a replacement/repair. Guess you'd have to pay for the shipping there, but they should fix it for free.

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Yes, Skiver - if you are UK you have the Sales of Goods Act well and truly on your side.

 

I used it when my Xbox 360's kept blowing up. One was 2 years out of warranty and GAME swapped it for me.

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See, there was a reason I put a thread in here... lets see if MS want to play ball :D

 

You have the law on your side, but as I understand UK law, where it differs from Norwegian, we have 5 years, you have 6 years, but the most important difference is that in Norway it's up to the manufacturer/service center to prove it's not a "manufacturing fault", this is a waste of time and money for them so they basically treat reclamation as warranty. in the UK however "as I understand it" it's up to the consumer to prove it's not a manufacturing fault... which is near impossible in the first place. MS will probably fix it right away if you cite the consumer law though, probably you won't have to, but if you get a grumpy support guy or a company with less consumer friendly support, you may need to argue a bit more to get your service. 

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The vibration could be the bearings on the CPU fan, as they are actually mounted upside down. I've had tons of cheap fans go pop, in HDD caddies, and chipset fans on mainboards, they start whining and vibrating badly. The fan in the XB1 isn't cheap, but they do fail, especially if dust starts clogging them. Did you have a disc in the blu-ray drive at the time? Off centre and poorly manufactured discs can vibrate, even at slow speeds.

 

On mine I've noticed a whining that is probably inductor whine, as it stops under load, but I'm not worried as I know inductors do make noise and it isn't neccessarily a fault. Mine's out of warranty so I might crack her open and get my rework station out to replace them :) Been 1000% satisfied with my XB1, and the frequent updates. Will be thrashing her a lot more when Project CARS comes out, eventually :)

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If you could test your HDD scenario by installing a game and playing from a USB stick or removable HDD, you may want to try that?

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