PlayStation Network Users Report Hacked Accounts, Terrible Options From Sony


Recommended Posts

PlayStation Network Users Report Hacked Accounts, Terrible Options From Sony
By Laura Northrup  March 12, 2015
 

10935253806_c933b932a2_k.jpg?w=680&h=390
(Jon Fingas)

 

If you use PlayStation Network, Sony

Link to comment
Share on other sites

I wonder why they don't have two factor yet. :/ Sony really needs to get a competent security team across the entire corporation.

Link to comment
Share on other sites

For the record, going through your credit card company for a chargeback ends up in a banned account for most digital delivery services, including XBL and Steam.

Link to comment
Share on other sites

For the record, going through your credit card company for a chargeback ends up in a banned account for most digital delivery services, including XBL and Steam.

But it's not what you expect when the digital delivery service tells you to do that.

I called up Sony customer support and requested that control of my account be returned to me, which they did. Sony was quite helpful, and the process was painless. I asked about having the fraudulent purchases revoked, and the Sony representative said that the charges could not be cancelled on his end, but I could cancel the charges at my bank by filing a fraudulent purchase claim and I should not be charged for those purchases.

Fair enough. I did as I was instructed and the total amount was returned to my bank account. I was hoping that would be the end of the story.

Link to comment
Share on other sites

But he's told that in the chat "but your PSN will be banned".

 

And your PSN wallet only holds $150, that's why they can't refund more than that.

 

Also:

 

fMeLQfR.png

Link to comment
Share on other sites

I was just going by the order that it happened. 

1. He found out the account was hacked

2. He called Sony

3. They returned the account to him

4. He asked about the fraudulent purchases

5. He was told to go dispute it with the bank to get the money back

6. Disputed it with the bank and got his money back.

 

Of course that wasn't the end of his problems so he had to communicate again with them, but even he thought that would be that after the phone conversation with Sony.

 

I mean, at the end he got his account back and didn't get charged so everything did end up well.  How much of it was normal customer service and how much was the viral Reddit thread is anyone's guess.

Link to comment
Share on other sites

But he's told that in the chat "but your PSN will be banned".

 

And your PSN wallet only holds $150, that's why they can't refund more than that.

 

Also:

 

fMeLQfR.png

 

That is from the other person ($600 in charges in his account) in the news story. The first guy was told by a Sony rep to dispute the charges with his bank.

Link to comment
Share on other sites

I was just going by the order that it happened. 

1. He found out the account was hacked

2. He called Sony

3. They returned the account to him

4. He asked about the fraudulent purchases

5. He was told to go dispute it with the bank to get the money back

6. Disputed it with the bank and got his money back.

 

Of course that wasn't the end of his problems so he had to communicate again with them, but even he thought that would be that after the phone conversation with Sony.

 

I mean, at the end he got his account back and didn't get charged so everything did end up well.  How much of it was normal customer service and how much was the viral Reddit thread is anyone's guess.

99% chance this was not normal. If it was normal customer service, that Reddit thread wouldn't exist.
Link to comment
Share on other sites

How did the account get hacked in the first place?

 

probably his/her password was his/her favourite colour that he/she posted in his/hers facebook page.

Link to comment
Share on other sites

probably his/her password was his/her favourite colour that he/she posted in his/hers facebook page.

 

Well if his password was dumb, he should not get any refunds. In fact, Sony should charge him an account recovery fee.

Link to comment
Share on other sites

Good rule to not keep any card info on the account, I've gone back to buying network cards when needed.

I sincerely hope anyone who has had their account compromised, can get a suitable resolution.

And I hope Sony get burned in the worst ways possible by the court system, that seems to be the only way to get them to get their thumbs out of their corporate arses, and fix their shhtuff!

(This coming from a ps gamer)

Link to comment
Share on other sites

Good rule to not keep any card info on the account, I've gone back to buying network cards when needed.

 

 

This is the way to go. I never store any card info anywhere. I either buy cards or top up the wallet from the web with paypal.

 

Get on with 2 factor auth. Frankly, if you ask for customers details for commercial purposes you should offer 2FA. Then again, Sony isn't exactly at the forefront of security.

Link to comment
Share on other sites

This is the way to go. I never store any card info anywhere. I either buy cards or top up the wallet from the web with paypal.

 

Get on with 2 factor auth. Frankly, if you ask for customers details for commercial purposes you should offer 2FA. Then again, Sony isn't exactly at the forefront of security.

The only way they can be forced into making 2FA is if there is a change to the rules with PCI guidelines with taking payments from cardholders over the internet. At the moment sony dont offer it but the likes of twitter and facebook do and even my hosting provider offers it.

 

Should there not have been a red flag to sony that another sony console is trying to access the account from an unfamiliar location? 

Link to comment
Share on other sites

I was suggesting they should implement it voluntarily. They shouldn't have to have their proverbial arm twisted to provide security for their customers. Customer who have been pretty patient with Sony and particularly loyal despite their crappy security.

Link to comment
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.