How to get a refund after a return


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 So my wife bought $130 worth of clothes from G by GUESS as a gift for her sister, but had to return the items and GUESS is refusing to refund her. 

 

 She paid through PayPal, but she closed the PayPal account before making the return so PayPal is claiming that there is nothing they can do because the account is closed. After sending the return, she received emails from GUESS saying that they received the returned items and that her refunds were processing and she would have her money within two billing cycles. After two weeks, she started calling and they kept telling her to check the bank, which she had already checked and there's no refund. Finally they told her that she would not get a refund because she used her sister's name instead of hers (through PayPal) and the names do not match, so the refund will not process.

 

 So basically they got the returned clothes and my wife's money, plus she had to pay $15 for shipping. Does anyone have any advice for this situation? 

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I would speak with your bank and do a charge back for the purchase.  You can explain to them what you described above and let your bank deal with GUESS.

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