kiddingguy Posted June 4, 2015 Share Posted June 4, 2015 I am facing several issues with my current Lumia 620: - ending call button doesn't work properly and have have to tap it several times before the connection ends - random BSOD and I have to take the battery out and reboot - handing of start screen and not being able to pick up the phone Is this a common thing on the Luma 620? And will the Lumia 635 (new phone) fix these issues? Maybe a next Windows Phone (screen size < 5"0) doesn't have these issues. That's why the 635 is mentioned here. Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted June 4, 2015 Administrators Share Posted June 4, 2015 Windows Phone 8.1? Look for "Gestures Beta" for the pick up/hang up issues. Ensure the app is from Microsoft Link to comment Share on other sites More sharing options...
kiddingguy Posted June 4, 2015 Author Share Posted June 4, 2015 Windows Phone 8.1? Look for "Gestures Beta" for the pick up/hang up issues. Ensure the app is from Microsoft Yes, Windows Phone 8.1 Denim. What does "Gestures Beta" actually do to help/prevent this issue? Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted June 4, 2015 Administrators Share Posted June 4, 2015 Well I knid of hoped you would look up the app and read the description.. it allows you to physically pick up the phone to answer a call and then put it down to end the call, bypassing button presses. Link to comment Share on other sites More sharing options...
kiddingguy Posted June 4, 2015 Author Share Posted June 4, 2015 Well I knid of hoped you would look up the app and read the description.. it allows you to physically pick up the phone to answer a call and then put it down to end the call, bypassing button presses. I read it indeed, but besides picking up without physically touching the buttons.... I am more looking for a permanent fix/solution instead of this "workaround". Link to comment Share on other sites More sharing options...
+Eternal Tempest MVC Posted June 4, 2015 MVC Share Posted June 4, 2015 Idea, back up your stuff, then run the windows phone recovery. https://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA142987 It will download, and reapply a clean factory image to the phone. Does it crash with an microSD card in it? If there's one in there also try swapping it. Steven P. 1 Share Link to comment Share on other sites More sharing options...
+primortal Subscriber² Posted June 4, 2015 Subscriber² Share Posted June 4, 2015 Have you tried a hard reset; wiping the phone to factory defaults? Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted June 4, 2015 Administrators Share Posted June 4, 2015 Idea, back up your stuff, then run the windows phone recovery. https://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA142987 It will download, and reapply a clean factory image to the phone. Does it crash with an microSD card in it? If there's one in there also try swapping it. ^ Indeed, but that method sucks But might be the last resort. Link to comment Share on other sites More sharing options...
c.grz Posted June 4, 2015 Share Posted June 4, 2015 My mom has a 521 and had the same issue with not being able to end the call. Ended up being the digitizer; replaced it once and all was well for a few months. Once it started failing again she just ditched the phone and got a 635. Link to comment Share on other sites More sharing options...
kiddingguy Posted June 4, 2015 Author Share Posted June 4, 2015 My mom has a 521 and had the same issue with not being able to end the call. Ended up being the digitizer; replaced it once and all was well for a few months. Once it started failing again she just ditched the phone and got a 635. This might be a good option if it is indeed -also in my case- a faulty digitizer... Link to comment Share on other sites More sharing options...
deni88 Posted June 11, 2015 Share Posted June 11, 2015 windows phones are known for these hanging issues after a while. you can reset it, but the variation will not be much i must say. Link to comment Share on other sites More sharing options...
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