Deisel Weisel Posted June 13, 2015 Share Posted June 13, 2015 My work PC suffered a blue screen and is now refusing to boot into full-fat Windows 7. I can only use W7 'Safe Mode +Networking'. Under Safe Mode you get a dated, out of proportion interface, but I can access the internet. I have reasons to beleive the blue screen crash is something to do with graphics. I managed to locate and upgrade the latest drivers for the graphics card, but latest drivers for my Dell monitor, I'm having problems with. I download the 3rd option from here: http://search.euro.dell.com/results.aspx?c=uk&l=en&s=gen&cat=sup&k=2209wa&rpp=20&p=1&subcat=dyd&rf=all&nk=f&ira=False&~srd=False&ipsys=False&advsrch=False I then follow the installation instructions: 1.Double-click the new icon on the desktop for monitor driver 2.The Self-Extracting window appears and prompts you to extract or unzip to C:\DELL\DRIVERS. Write down this path so the executable file can be found later. 3.The Self-Extractor window appears. 4.Click OK. 5.Click the Start button and then click Run. 6.Type C:\DELL\DRIVERS in the Open textbox and then click OK. 7.Follow the on-screen installation instructions. Problem is instruction 5. I can see no 'Run' button in the Start menu. I'm guessing it's because I'm in Safe Mode, the interface being different. Any ideas? Link to comment Share on other sites More sharing options...
John.D Posted June 13, 2015 Share Posted June 13, 2015 You have to go into the start menu properties and tick run its hidden by default. Or press the windows key + R. It'll do the same thing And most system dont need monitor drivers anyway. It'll work fine with what windows installs What exactly does the bluescreen say?? Deisel Weisel 1 Share Link to comment Share on other sites More sharing options...
Ironman273 Posted June 13, 2015 Share Posted June 13, 2015 Typing the path will just open it in an Explorer window. You could also navigate there using My Computer. Although I find it hard to believe that monitor drivers (or lack thereof) would cause a blue screen. Link to comment Share on other sites More sharing options...
Anibal P Posted June 13, 2015 Share Posted June 13, 2015 Windows key +R Deisel Weisel 1 Share Link to comment Share on other sites More sharing options...
Deisel Weisel Posted June 16, 2015 Author Share Posted June 16, 2015 Okay, thanks guys. I've found the 'Run', but it's not getting the job done. It mearly opens the file folder. This is what I see, there's no on-screen installation instructions, as per step 7 (in my OP). That 'Setup Information' file is nothing but notebook style incomprehensible gobbledygoo. One oddity: dates modified 2008/2009, yet the Dell site claimed the update originated 18/03/2013. The reason I belived my crashes were graphic related: I built this PC about 3 years ago. Used for business 60hrs per week, ever since. Crashed about 3-4 times, in all those hours. All of those crashes were when playing a YouTube video in 'full-screen' mode. I spend less than 1% of my time on YouTube and less than 50% of that time playing videos in full-screen mode.So it's a bit of a coincidence, if nothing else. Blue screen rushes by too fast, before I can read properly. It's saying something along the lines of 'check recent driver changes' etc. There's some kind of fault code at the bottom, which is too long to note down in those few seconds of screen time. Is there a way to stop the screen? Link to comment Share on other sites More sharing options...
farmeunit Posted June 16, 2015 Share Posted June 16, 2015 Open up Device Manager and select your monitor or right-click on desktop->Properties->Monitor and update drivers from there. Then select the INF file. I've only seen a few monitors require that. Typically, it'll be your graphics driver if anything. We had a similar issue this year with Chrome. For some reason it had an issue with NVidia drivers when running Chrome. Maybe that model of card (Geforce 210). It would not restart when playing video in IE or Firefox, just Chrome. I can't remember if it blue-screened or just restarted, though. On a side note, I had a PC once that kept crashing with an error related to the onboard Intel Graphics. I swapped the PSU out because I had tried everything else. Once I did that, it ran perfectly fine. Deisel Weisel 1 Share Link to comment Share on other sites More sharing options...
Obi-Wan Kenobi Posted June 16, 2015 Share Posted June 16, 2015 I thought monitors were p&p and didn't require drivers.... O.o Link to comment Share on other sites More sharing options...
farmeunit Posted June 18, 2015 Share Posted June 18, 2015 Most are, but I have seen a few that aren't. We've had an AOC and an Acer that had drivers. I believe I've seen an LG that did as well. Mostly for XP and Win7. Two years ago was the last one I have seen, though. Link to comment Share on other sites More sharing options...
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