Calum Veteran Posted July 14, 2008 Veteran Share Posted July 14, 2008 Hi. I work on the technology section of an M&S store & recently some annoying little girl customer disabled one of our iPod touch's fully, meaning we had no other chances to guess the passcode. I went to the Apple Store in Meadowhall & asked a sales assistant how to enable it & he told me, I then looked at articles on the Internet (which were the same) & then tried to do this. However, it still didn't work. I then noticed on one article that it said you have to put it in the computer which it was first set up on. Because this is a work's iPod, I am not plugging it in to a computer which it was set up on & I'm unsure as to whether anyone will know/remember which computer they used to set it up. Is there a way to enable the iPod touch fully, using a computer to which the iPod has not been connected before? I do not care if any media or settings are erased off it or restored to default. We do not have the Internet at M&S & I only have the iPod touch for one day (until 4:15pm tomorrow - Tuesday - night GMT/BST) Please can somebody help ASAP, before tomorrow? Maybe Cara can ask somebody who she works with? Or maybe she will know how to do this? Thanks in advance :) I am grateful for ANYBODY's & EVERYBODY's help :) Calum. Link to comment Share on other sites More sharing options...
Hell-In-A-Handbasket Posted July 14, 2008 Share Posted July 14, 2008 from what i understand you attach it to a computer period and it will unlock, after its attached, do a reload on it Link to comment Share on other sites More sharing options...
CPressland Posted July 14, 2008 Share Posted July 14, 2008 +1, just plug it into a PC/Mac with iTunes installed and do a restore on it. Link to comment Share on other sites More sharing options...
Calum Veteran Posted July 14, 2008 Author Veteran Share Posted July 14, 2008 Thank you, but no, unfortunately that doesn't work. I have tried that & what the Apple store guy & official Apple website says. Basically they told me to reset it by pressing the 'sleep/wake' button and 'home' button simultaneously & then connect it to the computer when the Apple logo appears. They then said once connected to the computer, it will let me press "Restore" to update the software & restore the iPod. This, however, still doesn't work, & I assume it is because I am not using the computer which the iPod was set up on? I am still getting the error message which is in the attached screenshot (yet it will not let me enter any sort of passcode onto the iPod touch itself, so it is a weird message): Link to comment Share on other sites More sharing options...
betasp Posted July 14, 2008 Share Posted July 14, 2008 Do a restore on the unit. Download firmware and lookup iphone ipod force restore. Link to comment Share on other sites More sharing options...
Calum Veteran Posted July 15, 2008 Author Veteran Share Posted July 15, 2008 OK thank you for your help everyone. After trying it again, it appears I was resetting it wrong. I have now got it to show the iTunes logo & cable image on the iPod touch screen & my computer has recognised the iPod touch, enabling me to click "Restore". I am now trying to download the immense 165.5MB file, with my flat's ridiculously rubbish Internet connection. I will post when/if it finally downloads & let you know if it has worked. Thank you once again for your help. Link to comment Share on other sites More sharing options...
network53 Posted November 10, 2009 Share Posted November 10, 2009 Hi, its been a long time since u got it fixed but i'm having the same problem Can u please help me with it im not sure what im doing wrong my email is network53@gmail.com Thanks so much OK thank you for your help everyone. After trying it again, it appears I was resetting it wrong. I have now got it to show the iTunes logo & cable image on the iPod touch screen & my computer has recognised the iPod touch, enabling me to click "Restore". I am now trying to download the immense 165.5MB file, with my flat's ridiculously rubbish Internet connection. I will post when/if it finally downloads & let you know if it has worked. Thank you once again for your help. Link to comment Share on other sites More sharing options...
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