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New Feature: Report a problem (with news)


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#1 vetMichael Stanclift

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Posted 11 February 2009 - 03:28

Despite having one of the best writing teams, and having the most outstanding editors :whistle: ... from time to time here on Neowin we make mistakes in our news articles. Typos, broken links, grammatical errors, images that won't load, etc... because our members are so helpful and observant they sometimes read these errors and attempt to alert us to it within the news comments. Unfortunately this isn't exactly the best place to do so, because it can either go unseen by an editorial staff member or can sometimes derail a discussion about the topic into a discussion about how we goofed up.

To help combat these types of situations, we've added a new "Report a problem" feature to the news viewing area. You'll find it located right next to the rating starts inside a news post.

report.PNG

When you click the link, you'll be taken to a page that will display the article again and then at the bottom will ask you to quote the section that is incorrect and then make a suggestion to fix the error.

comment.PNG

We then have a special section within the News Operations control panel that allows us to quickly see the errors and take action. Not only is this faster for us, it also keeps the comments about the topic of the story and not about how we as writers/editors are human beings who make mistakes.

We are making constant strides in our news process and have come a long way in a short period in terms of content and frequency of updates in the main page. We hope that you'll make use of this new feature and help us to improve the quality of our news postings. Thanks!

Michael Stanclift (Marshalus)
Managing Editor

Edited by Marshalus, 11 February 2009 - 13:21.



#2 spd21

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Posted 11 February 2009 - 03:29

Will be very useful :)

#3 vetSimon

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Posted 11 February 2009 - 03:34

We can't forget how fantastic the developers are, either >.>

#4 OP vetMichael Stanclift

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Posted 11 February 2009 - 03:36

We can't forget how fantastic the developers are, either >.>


Ah yes, I apologize. Thanks to Simon for coding this for us, all within a few hours. :yes:

#5 Phantom Limb

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Posted 11 February 2009 - 03:38

I hate to call something like this a very useful addition because I fairly rarely see an editing error of any kind, but;

This is a very useful addition :D

And a good job to Simon, lol.

#6 vetAndrew Lyle

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Posted 11 February 2009 - 04:09

Unfortunately this isn't exactly the best place to do so, because it can either go unseen my an editorial staff member or can sometimes derail a discussion about the topic into a discussion about how we goofed up.

Just like that ;)

Great example putting a mistake in the thread about mistakes, I never would of thought of that ;)

#7 Shane Pitman

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Posted 11 February 2009 - 04:12

It should be added that we didn't implement this tool for people to submit "This isn't news" or "why is this on the front page" remarks in regards to the subject matter being presented. It's safe to say that if it's there, we want it to be there. Those who abuse this tool will be dealt with in the same manner as those who abuse the thread reporting tools in the forums.

#8 vetSam Symons

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Posted 11 February 2009 - 04:41

It's safe to say that if it's there, we want it to be there.

:yes:

#9 vetAndrew Lyle

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Posted 11 February 2009 - 04:46

It should be added that we didn't implement this tool for people to submit "This isn't news" or "why is this on the front page" remarks in regards to the subject matter being presented. It's safe to say that if it's there, we want it to be there.

Thanks shane :yes:

#10 Chaks

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Posted 11 February 2009 - 04:49

It should be added that we didn't implement this tool for people to submit "This isn't news" or "why is this on the front page" remarks in regards to the subject matter being presented. It's safe to say that if it's there, we want it to be there. Those who abuse this tool will be dealt with in the same manner as those who abuse the thread reporting tools in the forums.


Great! Thanks :)

#11 vetThat Guy

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Posted 11 February 2009 - 07:47

This will be great, thanks!

#12 +Frank B.

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Posted 11 February 2009 - 07:49

Good move. This can and probably will further improve the quality of the news items.

#13 vetCalum

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Posted 11 February 2009 - 07:59

Agreed. This will be very useful as we are all human, anyone can make a mistake.

I just hope people don't abuse this feature.

#14 Damien R.

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Posted 11 February 2009 - 11:07

Great feature (Y)

I know I suffered from people commenting about my grammar and it drove me crazy!

#15 OP vetMichael Stanclift

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Posted 11 February 2009 - 13:22

Just like that ;)

Great example putting a mistake in the thread about mistakes, I never would of thought of that ;)


I know, I'm a genius :D