9 replies to this topic

[brand]

Hello,

I have a user who can not convert Word or Excel documents to PDF. She repeatedly receives the error "Missing PDFMaker Files."

I've done quite a bit of research and have not been able to solve this problem.

Here is a list of things I've done:

1) Uninstalled Adobe Acrobat 8 Standard + reinstalled
2) Manually removed the addin + re-added the addin
3) Added the directory to the add-on dll to the trusted locations (for macros, add-ins, etc)

I'm kind of stuck at this point.


Any help is appreciated.


Thanks,

Matt Brown

Edited by brand, 24 June 2009 - 17:53.

[Salgoth]

From Adobe

http://kb2.adobe.com...1/kb401734.html

[brand]

Thanks for replying with the KB article.

The add-in is now enabled in both word and excel 2007, and the error is persistent.


Do you have any other other ideas?


Thanks for your time,

Matt

[lee30]

Why aren't you installing version 9.1?

[brand]

lee26, on Jun 24 2009, 13:10, said:

Why aren't you installing version 9.1?

It's not Reader; it's Standard. Upgrading to 9 costs $99 that I don't have the power to grant. I did not specify this in the original post.

[Salgoth]

brand, on Jun 24 2009, 12:05, said:

Thanks for replying with the KB article.

The add-in is now enabled in both word and excel 2007, and the error is persistent.


Do you have any other other ideas?


Thanks for your time,

Matt

Strange as it may sound, have you tried uninstalling and reinstalling Office 2007 rather than Acrobat?

[brand]

I have not. I was trying to avoid it. Another thing to do would be to eliminate the personalization stuff (like rename the files/folder); but the user wishes that I avoid this also.

It appears that none of the updates have been installed. When I run the MSPs, msiexec is reporting that the no application that the patches are built for is installed. I may attempt to do an admin install of the MSI and apply the MSPs just to get this working.

Any other ideas?


Thanks,

Matt

[brand]

There obviously was an issue with the install of acrobat. After uninstalling it completely and reinstalling (again), I was able to run the updates (which previously were unable to be applied).

After this, there was an issue with "fully functional PDF" prints and I opted to use "Quick and simple PDF" prints. However, after restarting again; oddly enough, "Fully functional PDF" prints worked.


I'm glad I got this solved.

[cyrl]

Just asking isnt make a PDF or XPS file out of word or excel files enabled in office 2007 already? i converted one of my doc files to pdf using word without any addon

[Ntadeusz]

brand, on Jun 23 2009, 19:24, said:

Hello,

I have a user who can not convert Word or Excel documents to PDF. She repeatedly receives the error "Missing PDFMaker Files."

I've done quite a bit of research and have not been able to solve this problem.

Here is a list of things I've done:

1) Uninstalled Adobe Acrobat 8 Standard + reinstalled
2) Manually removed the addin + re-added the addin
3) Added the directory to the add-on dll to the trusted locations (for macros, add-ins, etc)

I'm kind of stuck at this point.


Any help is appreciated.


Thanks,

Matt Brown

I have had the same problem with Adobe Acrobat 8 and it is only one solution:
You have in Acrobat menu check for updates. After that you wil be asking to install update. Answer yes and few minutes later you will have Adobe Acrobat 8.1 and all with PDF Maker files will be right.
Good luck and sorry my pure English. With no costs and legal.