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Posted 17 November 2009 - 23:49
Posted 17 November 2009 - 23:57
Posted 17 November 2009 - 23:59
Posted 17 November 2009 - 23:59
Posted 18 November 2009 - 00:01
I recently managed to get a job working in the computer department at a local Best Buy as a seasonal employee. For the most part, I really like the job. The people I work closely with are friendly and I get to be around computers all day which is a lot of fun. There is, however, one part of the job I am very uneasy about.
The store (and as far as I know the company overall) seems to be pushing these Geek Squad "optimization" services and the Geek Squad Black Tie Protection. From what I understand the services provide computer buyers the option of paying an additional fee (anywhere from 39.99 to $100 depending on the plan) to remove trial-ware and bloat-ware, clean out the registry, and install Kaspersky or Webroot Anti-Virus and have it activated for 6 months. The Black Tie Protection covers normal wear and tear, a one time battery replacement for Notebooks, and something they call the "No Lemon Policy" which I believe includes part replacements. This information is, of course, what I was told and I'm not entirely sure if there is any fine print or "catch".
The managers at the store I work at seem to be very hard on the employees in making sure they practically shove these plans in people's faces. The employees are NOT on any commission and it was my understanding that we should never force a customer to buy the package. They do however say that if the plans are not sold, you might get fired. So don't force people to buy it because you aren't on commission but if they don't buy it your job is at risk. Kinda confusing.
My question (finally) is this: What is the general opinion of Best Buy (specifically their computers, Macs, and peripherals for both), Best Buy customer service, and the Geek Squad protection plans and services if you have ever purchased them. If you did get them, was it worth the price? If you did not purchase it, why not, and why do you think anyone should? I really don't mind informing customers of their values but I'd like to know how most customers actually perceive the company and their business ethics and services before I lie to someone's face. I'd like to maintain a few morals.
Thanks so much to those who answer! You're a big help!
Posted 18 November 2009 - 00:04
Posted 18 November 2009 - 00:06
Posted 18 November 2009 - 00:07
Edited by notuptome2004, 18 November 2009 - 00:15.
Posted 18 November 2009 - 00:20
Posted 18 November 2009 - 00:23
Posted 18 November 2009 - 01:14
Yes. Peace of mind is very important and even though there are free choices, most people feel better when they can see a name brand anything. Most people have heard of McAfee and Norton, for example. Given the choice, I believe most people would choose one of the two, most of the time. There's also the factor of "you get what you pay for" in America. People don't seem to get that in the computer world free can be just as good or better as what you pay for. They still look at it like they would a car. You pay more you get better.
I realize that there are a lot of free alternatives to anti-virus and office and so forth (I use them myself) but do you think the average user would prefer a paid program and if so, do you think they would prefer to have the Geek Squad do it for them? As far as I know the Geek Squad can install the antivirus and optimize the PC and such for 69.99. Do you think this is a good value for a non-tech savvy person?