An anonymous reader said a Best Buy manager refused to replace his broken laptop and threw him out of the store twice when he tried to argue. The reader had even gone so far as to purchase an $80 extended warranty. He writes:
I've seen examples of Best Buy's poor service on the Consumerist, but what I faced last weekend at the [redacted] Best Buy in [redacted] blows them all out of the water.
My four month-old netbook's touchpad and power adapter all stopped working. I took the machine into Best Buy for service under the Geek Squad's Black Tie Protection Plan on Saturday, and demonstrated its problems. The manager of the Geek Squad informed me that installing Ubuntu Linux on my machine voided my warranty, and that I could only have it serviced if the original Windows installation was restored. Furthermore, he insisted that the touchpad and power adapter had been broken because I installed Linux. Another employee ridiculed me for insisting that Linux couldn't cause a hardware issue, saying "Sure, I don't know anything, I just work for Geek Squad!" The entire department was hostile, acting as if I was now a problem rather than a customer. I waited at the desk to see the store manager, who gave the impression that if I reinstalled windows I could return the computer.
That night, I bought an external CD drive, dug out the system restore disc for the netbook, and reinstalled Windows.
On Sunday, I brought the computer back, proudly demonstrating that the machine was in its original state and that the hardware problems still persisted. The Geek Squad manager shot forward, looked me in the eyes, and said that Linux had permanently voided my warranty, and again insisted Linux had caused the computer's hardware problems. I could "lie" to another Best Buy and take it back, but could not do so at his store. I recalled from our previous conversation that he made no claim the void was permanent, and was again called a liar. I asked if the warranty actually said such a thing and, after the manager answered in the affirmative, demanded to see the warranty. At this point, my entire confidence in the $80 protection plan I had purchased for a $300 netbook had been shattered, and I had to know just how flimsy this so-called protection really was.