Hi, I am new to this board but I cam across this because I to was attacked, and GoDaddy basically directs me to their blog about wordpress issue. Since my site is on JOOMLA and I have no wordpress files in my system, that link doesn't work for me.
I have told them to update that blog to tell people that it has to do with Php scripts, that is how the virus is getting around. They still don't believe me.
I told them that this is a server issue. They said they can't find anything on the server to prove it. The support team gives me a general response and doesn't respond to my questions. I give them proof that I am not the only one who got hacked, again they don't believe me. in the end, they said it is my fault the hack happened and now theirs.
So I got upset and wrote an article about this, because I know there are others out there. Since then I have been receiving emails about the same thing. Their support team doesn't care about the customers and tells them to change the password or update wordpress.
kind of hard to update wordpress when there are people who, like myself, do not use wordpress..
and they keep saying my website is 'escalated' , they have been saying that since Monday and well, it is almost Thursday. What are they doing? Drinking coffee laughing as us customers because we are frustrated?? My site was flagged because of them! I lost business because of them and they said to me "its not our fault your website got a hack code"
I want to pull my hair out. I hate their general responses. They need to take responsibility for what they did and of course they won't. Because it is 'our fault' it happened.
and another thing, I even showed them proof, this link and others to prove that everyone so far are saying that this is due to SHARED hosting i.e. server.
of course GoDaddy doesn't believe me. They are getting annoyed by me because I am trying to help them solve this issue quickly by giving them input.
I have words for them right now, I will not say on the internet
hopefully this issue will get solved SOONER than later and fyi GoDaddy peeps, I got rid of the virus, three days later it came back again and I got rid of it again. I am a cpu tech person I went thru it line-by-line for a looong time today as well as Sunday. So I know the codes are gone but again GoDaddy thinks that I missed code. I might have but I did look through 6,000K and also check it with Notepad++, probably what they would do. So I made sure I didn't miss anything.
So again, if it goes away what the heck is making it come back?!?! Oh right, because their servers are affected! duh!