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Office Product Key not working


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10 replies to this topic

#1 cagneyrat

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Posted 17 June 2010 - 07:28

Hello.

At the moment I feel slightly cheated by Microsoft. I made use of the Ultimate Steal offer to purchase Office 2010. They sent me an e-mail with a product key and I downloaded the software.

Apparently the product key is not valid even though they sent it to me.

Furthermore, they make it virtually impossible to find contact details on their website.

Does anyone know what's wrong?


#2 Doli

Doli

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Posted 17 June 2010 - 07:36

Customer support

https://store.digita...ContactFormPage

#3 OP cagneyrat

cagneyrat

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  • Joined: 26-September 09

Posted 17 June 2010 - 15:31

Okay, I owe Microsoft an apology. It was not their fault.

I opened the beta installation instead of the new file I'd downloaded, which were in the same folder with very similar names.

So don't be put off. :D

#4 K.John

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Posted 17 June 2010 - 15:33

Did tech support LOL? :D

#5 primexx

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Posted 19 June 2010 - 00:04

Hello.

At the moment I feel slightly cheated by Microsoft. I made use of the Ultimate Steal offer to purchase Office 2010. They sent me an e-mail with a product key and I downloaded the software.

Apparently the product key is not valid even though they sent it to me.

Furthermore, they make it virtually impossible to find contact details on their website.

Does anyone know what's wrong?

do you mind copying the EULA for the ultimate steal license? It's not posted anywhere online and wiki says it's good for 3 computers.

#6 boogerjones

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Posted 19 June 2010 - 00:57

do you mind copying the EULA for the ultimate steal license? It's not posted anywhere online and wiki says it's good for 3 computers.

This is actually really interesting. I just logged into the Ultimate Steal purchase site and they don't actually let you view the license terms prior to the purchase (only Office 2007 EULAs are available right now). So I don't immediately see how they could convince a court to enforce a contract for a purchase of Office 2010 from that site. This is only interesting because there's some bull**** on the Ultimate Steal site that says they'll force you to pay the full retail price if you fail to provide written documentation that you're actually an enrolled student. Of course, something like that would never actually go to court since everyone involved would spend tons more for the process.

However, as far as I'm aware, the Academic Edition license is identical to the retail license with an additional clause that simply states you must be "Qualified Educational User", even though it doesn't define that term in the EULA. The retail license otherwise allows you to install Office on 2 computers at the same time: a primary machine and a "portable device."

Wikipedia's assertion that it can be "licensed" on three computers comes without a source. This is exactly the kind of stuff I hate about Wikipedia.

#7 primexx

primexx

    Neowinian Senior

  • Tech Issues Solved: 6
  • Joined: 24-April 05

Posted 19 June 2010 - 02:12

This is actually really interesting. I just logged into the Ultimate Steal purchase site and they don't actually let you view the license terms prior to the purchase (only Office 2007 EULAs are available right now). So I don't immediately see how they could convince a court to enforce a contract for a purchase of Office 2010 from that site. This is only interesting because there's some bull**** on the Ultimate Steal site that says they'll force you to pay the full retail price if you fail to provide written documentation that you're actually an enrolled student. Of course, something like that would never actually go to court since everyone involved would spend tons more for the process.

However, as far as I'm aware, the Academic Edition license is identical to the retail license with an additional clause that simply states you must be "Qualified Educational User", even though it doesn't define that term in the EULA. The retail license otherwise allows you to install Office on 2 computers at the same time: a primary machine and a "portable device."

Wikipedia's assertion that it can be "licensed" on three computers comes without a source. This is exactly the kind of stuff I hate about Wikipedia.

yea that's what i thought too, anyways i added a citation needed tag to it. if it turns out to be true then all the better.

#8 K.John

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  • Joined: 01-September 07
  • Location: Redmond, Washington
  • OS: Windows 8
  • Phone: Windows Phone 8

Posted 19 June 2010 - 02:54

Here are the terms for New Zealand: http://www.microsoft...n-nz/terms.aspx

"Product keys will be available for 2 installs for a desktop and mobile device"

#9 primexx

primexx

    Neowinian Senior

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  • Joined: 24-April 05

Posted 20 June 2010 - 00:11

Here are the terms for New Zealand: http://www.microsoft...n-nz/terms.aspx

"Product keys will be available for 2 installs for a desktop and mobile device"

awesome.

wonder why it doesn't say that on mine (CA) or the US site...

oh well, thanks!

#10 archiecoles80

archiecoles80

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  • Joined: 22-December 10
  • Location: U.K.

Posted 22 December 2010 - 12:34

I think you have to install again with same product key. Or you want technical support.

#11 archiecoles80

archiecoles80

    Neowinian

  • Joined: 22-December 10
  • Location: U.K.

Posted 23 December 2010 - 07:36

Microsoft product is really awesome. I really like it.



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