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Windows 7 - No sound before sleep, sound AFTER wake


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8 replies to this topic

#1 zenivo

zenivo

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  • Location: Ventura, CA (USA)

Posted 04 January 2011 - 10:08

This has to be the oddest problem I have ever encountered.

My friend just bought a new Toshiba laptop, and we installed a fresh copy of Windows 7. All drivers installed and worked without a hitch, no problems except for the audio.

win7-audio-problem.jpg


When we play a song, or any other form of audio, it's showing up as if it's playing without a problem, except there is no sound. We have tried both 64bit and 32bit installs of Windows 7, tried the driver that installs from Windows Update (generic), and the official driver from Toshiba's website. We have tried everything imaginable to get the sound to work.

Here's where it gets weird.

We fixed it, sort of. After putting the computer to sleep and then waking it back up, the sound magically works. Once the computer reboots, the sound doesn't work again, but after doing the sleep / wake cycle, we get the sound working again.

I am *very* curious as to why this is happening, and how to make the sound stay on through a reboot or shutdown.


#2 Goldenlotus

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  • Joined: 24-October 03

Posted 04 January 2011 - 10:37

Most probably a bad audio driver...

More details could help :)

Try to get the audio driver from the manufacturers website...

#3 Singh400

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    Neowinian Senior

  • Joined: 02-February 10

Posted 04 January 2011 - 10:47

Check the default sound device. Make sure you show hidden devices as well. Also, make sure it isn't a simply mute issue.

#4 Steven P.

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    aka Neobond

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Posted 04 January 2011 - 10:52

Check the default sound device. Make sure you show hidden devices as well. Also, make sure it isn't a simply mute issue.

^ This, for some reason I have had to do that each time on my system as well, after a clean/reinstall the wrong "default" playback controls are selected.

#5 OP zenivo

zenivo

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  • Joined: 31-December 10
  • Location: Ventura, CA (USA)

Posted 04 January 2011 - 19:56

If you're talking about these settings...

sound-problem-extended.jpg

other-sound-problem.jpg

We've tinkered with those settings as much as possible, still no result.

The sleep / wake trick is the only thing that seems to be working.

#6 Singh400

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    Neowinian Senior

  • Joined: 02-February 10

Posted 04 January 2011 - 21:38

Check what the event logs says? I would clear all the logs first. Reboot and replicate the issue.

#7 OP zenivo

zenivo

    Neowinian

  • Joined: 31-December 10
  • Location: Ventura, CA (USA)

Posted 04 January 2011 - 22:46

Check what the event logs says? I would clear all the logs first. Reboot and replicate the issue.


I'll give that a shot, thanks.

#8 vertigo1116

vertigo1116

    Resident One Post Wonder

  • Joined: 12-April 13

Posted 12 April 2013 - 02:48

I'll give that a shot, thanks.


Did you ever figure this out? I am having the same problem with a Toshiba laptop.

#9 Marshall

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Posted 12 April 2013 - 02:56

This thread is over 2 years old, if you're having a similar problem, please make a new thread.

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