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Cannot ping to network printer


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#1 L0u1s

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  • Location: Belgium

Posted 01 February 2011 - 11:26

Hi,

Yesterday I switched ISP and they installed a new router/wifi station. Everything works, but the network printer is a problem.

So here it goes:

The setup:
http://cl.ly/0x3Z3V1j3P0f3E0k2X0V

The hardware:
2x XP's Pro
1x Vista Home
1x Mac 10.6
Printer: Kyocera FX 920 with the IB 100 external network interface

1 XP is connected Wireless to the devolo. Cannot ping to printer
1 XP is connected to the router with a UTP. Cannot ping to printer
Vista is connected to the switch with a UTP. Cannot ping to printer
The Mac is connected to the router Wirelessly. Cannot ping to printer

The Driver is installed on the windows machines. When searching for a printer, the driver do find the printer in question.
After the new printer is added. They appear online in the list, but when trying to print there is an error telling that the printer cannot be connected.

Am I missing something?


#2 Lilrich

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    Apple Fan-Boi

  • Joined: 31-October 06

Posted 01 February 2011 - 11:55

You don't happen to have IP v6 turned on do you.

#3 Teebor

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    Neowinian Senior

  • Joined: 12-January 10

Posted 01 February 2011 - 12:01

Has the printer been set to a static IP address? its possible with a different router you now have a slightly different internal IP range from the routers DHCP server
Check the printers IP against one of your PCs or Mac to see if they are in the same subnet

Also check the Printer to see if it is configured to use DHCP

How is the Printer connected to router? Wireless? wired? If wireless are you sure the printer has connected to the wireless network as this is a new Wireless router?

Edited by Growled, 01 February 2011 - 19:15. Reason: deleted off topic quote


#4 The Protagonist

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    time for a little wget magic

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Posted 01 February 2011 - 12:06

are all your network ports open or restricted? If the router is restricting ports then open up the printer port so you can connect to it

#5 StrikedOut

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  • Joined: 09-December 08
  • Location: Southampton

Posted 01 February 2011 - 12:06

Print out the printers network settings from the printer menu, my guess is the problem will be evident in there as described by Teebor. Also make sure there isnt MAC filtering enabled on the router, highly unlikely but worth checking.

#6 OP L0u1s

L0u1s

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  • Joined: 05-February 05
  • Location: Belgium

Posted 01 February 2011 - 12:11

Teebor guessed right, the printer IP is indeed different then the IPs of the computers.

Now how do I change this IP?
Like described in the (maybe not so detailed) plan, the printer is attached via usb to an external network adaptor. The adopter is then connected to the devolo via UTP.

#7 Teebor

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  • Joined: 12-January 10

Posted 01 February 2011 - 12:39

Stupid question, have you rebooted the adapter?

If not set a PC to an ip address within the same subnet (as close as possible to the printer) then open a web browser and type in the IP of the printer, this will probably give you a web interface that you can use to reconfigure the adapter. (may have to plug in to the adapter directly with a pc)

However if it is anything like an old 3Com one I had you have to use a piece of software on your PC and plug directly in to the device itself.

**Edit**

You can download the user guide here in case you don't have it :- http://usa.kyocerami...s.jsp?rid=14679

From the user guide:-

Disabling DHCP

If IP address assignment with DHCP is not desired, it may be disabled using the IB-100 Quick Setup wizard, the printer front panel, a web browser, or several other methods.

IMPORTANT: Note, however, that DHCP IS AUTOMATICALLY DISABLED when the IP address is set using any other method such as the Quick Setup wizard, printer front panel, etc.



IP Address Persistence

When the printer is turned off and back on will the IB-100 retain its IP address?

Temporary If a temporary lease is obtained from a DHCP server, then the IP address is temporary. That is, when the printer is turned off and back on, the IB-100 does not begin using its IP address until it has negotiated with a DHCP server. Thus, if a DHCP server is not available, the IB-100 will not have an IP address. This is necessary to prevent IP address conflicts in a DHCP environment.

Permanent If an unlimited lease or address reservation is obtained from a DHCP server, or if set by any method other than DHCP, then the IP address is permanent. That is, when the printer is turned off and back on, the IB-100 will begin using its assigned IP address.

#8 Nick H.

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Posted 01 February 2011 - 12:48

Obviously it's different for each printer, but if your printer has some form of display on it then you should be able to access a menu directly from the printer, then find the setting for the IP address. You should then be able to change it from there by moving up and down through the numbers.

#9 OP L0u1s

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Posted 01 February 2011 - 12:54

Thanks for the quick replies guys!

I've managed to change the IP address to a new static one, and all the windows computers can print perfectly now!
Still having trouble with the mac though; the printer doesn't show up. I'll reboot now and see what happens.

Thanks again!

EDIT: rebooted the mac and the printer showed up as a Bonjour device. Added and works perfectly!

Big up for the support