Acer to surpass Dell as the second biggest PC company

Dell has long been a massive player in the computer retailing industry, second only to Hewlett-Packard (or HP to you youngsters), but it appears that they're about to be surpassed by someone quite unexpected. That's right; according to the NY Times (registration required), Acer is set up to become the second biggest PC vendor on the planet.

This is surprising for a number of reasons. Firstly, Acer is based in Taiwan; they'll be the first non-US manufacturer to reach that high in US sales, as Dell and HP are both firmly American. PC industry analyst and president of a consultancy named Endpoint Technologies Associates, Roger Kay, stated, "That is a big achievement, and they have beaten the odds. Acer is a real comer." As the NY Times points out, Acer has often worked with retailers, as opposed to competing against them; it certainly shows in their profits. Over the past two quarters, Dell's revenue from PC sales has fallen by about 30%... a pretty huge fall. HP have seen losses, at around 19%, but Acer has only been hit for around about 8% lost.

Acer has the benefits of being able to choose from whichever manufacturer they like, in order to get the lowest prices possible. As you can hopefully figure out for yourself, this is certainly a wondrous thing to have in the excuse for an economy we have today. In fact, the economy was actually apparently benefitting to Acer's rise to glory; during this recession, they have focused on building low cost netbooks. Dell has stuck to trying to sell regular computers, which is why they've sunk down a bit... people aren't looking to spend thousands on their next machine when they can get something cheaper that is usually just as good.

As it stands, Dell was sitting on 13.6% market share in the first quarter, and Acer had 11.6%; the former falling from 15% since last year, and the latter rising from 10.9%, of course. We'll see how this plays out by the end of the year.

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This Acer laptop has given me more headaches than I care to remember (mainly because of shoddy keyboard buttons unlike my HP which has sturdy buttons), and Lord help you if you have an issue and need an RM number from tech support you would have a better time being interrogated for murder to be sure. Oh yea hard drive also crapped out to which I personally ended up shelling out for because tech support stated they didnt "hear the HD clicking", venting aside though, for the value it isnt a bad machine just don't exptect a smooth ride, after a few months probably can and probably will arise!

The growth of Acer has been steady and consistent for quite a long time. The launch of eMachines in the Indian subcontinent has vindicated that they are looking for a wider maket than before. The machines are purely value for money and have features worth bragging about. The revolutionary product they have in their basket is surely the Revo!!!. No wonder they are numro uno in nettops.

Love and Peace
Prakash

We have had to RMA more Acer LCDs than any other company I've ever come across. Their warranty process is painful and their computers are made using cheap parts. We have actually stopped selling their products.

I am not surprised that you are having issues with them. They outsource all support agents and cannot get a process that would help them grow.

Their products are cheap and flimsy. I'm surprised people buy their products. I've seen people call us and had a product for 3 months and they already had mobo issues.

FWIW you're not going to find any major corporation that really has it's customers' interests at heart -- it's a fact of life (& has been for decades) that they feel their sole responsibility is to their shareholders. When it comes to consumer sales, the 3 mentioned, Acer, Dell, & HP, focus more on sales / marketing (with emphasis on profit margins), than on design of any sort. Acer in fact gave up it's manufacturing biz to focus on marketing, before they were able to contest for the #2 spot. If you're going to talk top performance, you're not going to mention Acer, HP, or Dell. To compete with the 2 American brands Acer has had to invest more in areas where consumers can tell the difference, while keeping comparative prices lower -- they've probably also got the advantage outside the US, particularly in Asia, which hasn't been hit as bad by the recession.

On LCD monitors, the picture is what it's all about (I mean that's what you use a monitor for), and since LCDs aren't by nature very good at displaying the colors we've taken for granted from our old CRT monitors & TVs, electronics engineering is behind it more so than specs... brightness, hardware (not enhanced) contrast, & response figures are almost standard by now, while a full grayscale &/or color gamut doesn't mean you won't get bad color cast. Whether you're looking at rows of PC monitors or HDTVs, there's no denying that some have a much better picture than others -- at the end of the day comparing that picture is the only way to really judge one monitor against another. Since you can't *lay eyes* on every single monitor sold, you're dependent on reviews & other published data -- & a liberal return policy. ;-)

That said, Acer has been successful with LCD monitors, competing especially well against higher priced brands that *Have* to cut quality on their lower end products, those priced to compete with Acer, in order for customers to have any reason to buy their top of the line. Some people have to have a brand name, & Acer, Dell, & HP all have brand recognition. Acer has done particularly well, consistently earning many top ratings & very good reviews for their LCDs for years. Dell has been inconsistent, with uneven performance even with the same model number -- a couple years back it was common, according to on-line reports, to order 2 Dell monitors to increase your odds of getting a good one, then sending 1 or both back. There are loads of de-branded (they remove the nameplates) HP LCDs always on sale -- why? Does HP get that many returns?

I use both products laptop an desktop and I have no problem, so I go with the cheaper one and promote it to my customer. Cheap is not always bad.

Neah, he's a dumb retard that would rather buy a 3000$ laptop than a 1000$ laptop that has the same configuration :|.

I used various kinds of laptops over the years and i must admit that Dell, HP and Toshiba laptops are darn silent compared to Acer laptops. Other than that they're just more expensive.

Acer were at least helpful when i had to repair the one laptop i bought from them 7 times due to LCD defect :P but i switched to Dell

I have had 2 Acer Laptops in the past including a Acer One along with about 30 Acer 15"4 inch monitors which I have to say there monitors work but have low color quality when compaired to HP

Also I have one other "Beef" with Acer as they were publicly bashing Vista not because it was a bad OS but they still wanted XP so they could get away with selling desktops and laptops with XP and 512 MB of ram and the Intel 915 chipset which meant more profit for them (That alone shows that their bottom line is more valuable than their customers)

The middle of the road monitors they make good monitors. So does Viewsonic and Samsung
There are only so many companies that really manufacturer these LCD's anyways.

I have nothing against ACER. I have used them but for what my needs are they don't have what I am looking for.

They are not designed for the graphics people. No 100% color gamut. No Display ports (yet), NO USB downstream connections, No Dual DVI.

They go for price point and for that you have to give a little in order to meet that price point. It comes down to features.

Strictly FWIW, the Acer LCD I'm looking at right now calibrated pretty darn well [better than the higher end LCD sitting next to it that I paid hundreds more for], doesn't have USB [which to me is a plus actually], & handles Vista's & 7's HD DRM for video work. In fact I bought it for a 2ndary display for HD video, & wound up using it as primary.

mrmomoman said,
The middle of the road monitors they make good monitors. So does Viewsonic and Samsung
There are only so many companies that really manufacturer these LCD's anyways.

I have nothing against ACER. I have used them but for what my needs are they don't have what I am looking for.

They are not designed for the graphics people. No 100% color gamut. No Display ports (yet), NO USB downstream connections, No Dual DVI.

They go for price point and for that you have to give a little in order to meet that price point. It comes down to features.


Features aren't where they give any ground (not really). Compare Acer monitors to other TN panels of the same size (notice I did NOT say the same price). Acer's TN panels have the same (if not more) features as other TN panels of their size. A prime case in point is the Acer H233H.bmid - how many 23" TN panels (in fact, how many 23" LCD displays period) not only support VGA, DVI-D, and HDMI, but include all the cables to connect to your devices *without* forcing you to use adapter cables? Dell forces you to pay extra for cables; Hanns-G not only failes to support all thre (no HDMI without an HDMI-DVI-D adapter cable), but has worse PQ (especially text) than Acer, and costs more besides (insult to injury). Unless you're into aesthetics, the piano-black glossy frame sported by the H233H is not bad at all (in fact, it matches the finish on my mid-tower ATX case, which is op top of, not under, the desk). What some people (aside from panel choice) find most objectionable about Acer's displays is either that the frame is that glossy piano black or a control-lighting issue that affects some Acer displays (but does not affect the H233H). While matte-black is the trendy flava when it comes to display frames (not just computer displays, but TV displays as well; the trend USED to be, in fact, glossy-black), I'm not trendy in that area. And considering that the economy is in the crapper right now, I don't have the excuse of overspending and nitpicking. I need products that work with a minimum of fuss, doing what I need them to do, without breaking my wallet. Like HP's printers (especially their inkjets), my Acer display does what I need for it to do without breaking my wallet.

When looking for new monitors, Acer monitors are always at the top of the list on Newegg with low prices and lots of great reviews.
Me and my friends now all have Acer monitors, and I helped a former client purchase all Acer-based harware (monitor and Desktop system). As far as I know, we're all happy with our hardware.

They're doing something right.

Xenomorph said,
When looking for new monitors, Acer monitors are always at the top of the list on Newegg with low prices and lots of great reviews.
Me and my friends now all have Acer monitors, and I helped a former client purchase all Acer-based harware (monitor and Desktop system). As far as I know, we're all happy with our hardware.

They're doing something right.

you used the word client, you are definately a marketing shill

you even highlighted brands, did you get an extra few cents you evil scum?

i have an acer monitor, i got it on a sale at £80, but i am very impressed with it and ive had it over a year now. It's definatly got a better look to it and general image quality compared to any dell ive used, but on that note, ive never used a higher end dell.
ive only ever seen college/school/friends so it's all their cheaper stuff.
though my mates XPS laptop, i have to say really is not impressive concidering the £700 he payed for it.
I have a compaq with pretty much the same specs, but AMD processor @ 2.1ghz instead of intel, and it was half the price. obviously the dell has it's nice little touches and looks a hell of alot better, but for £700 id expect that. Performance is a major factor of it though, and it just doesnt hold up to it's name.
it has some serious over heating problems too.

Fact of that matter despite some personal oddities or anything at the end of the day Acer along with their gateway purchase and things have really got their act together and tidied themselves up quite well. They've definitely got room for improvement and I think this is just the beginning of it.

Acer do a good line of cheap and cheerful laptops, however ive had a number of them fail with faulty monitors on laptops, keyboards and track pads given up etc.. Dell are not much better as a lot of their stuff has the same plasticy cheap feel. You really have to pay a lot to get quaility stuff from dell, however once you get to that price point you then have the options of Lenovo's, HP's etc which in my experience are a better quaility.

+1.
My friend works in a pc shop and is constantly complaining about the problems Acer PCs have all the time. He says that at least 70% of PCs with problems are Acer.

I had Acer, it has a inferior feel to it. Once I got my Dell, I was very impressed. i have a Studio 1555. For some reason, it will always feel better than 'em Acers. But, if you take money into consideration, Acer does have a better value. But hey! Quality is quality right? This is just IMO.

From personal experience, I've always found Acer products to have a substantially crapper build quality. Cheapness I guess.

I prefer my Dell!

Not surprised. I bought my Acer PC about 2 years ago with a Q6600, 2GB, and 500GB HDD for $579, this was when the Q6600 was one of the top-of-the-line processors. Best bang for the buck.

helios01 said,
Not surprised. I bought my Acer PC about 2 years ago with a Q6600, 2GB, and 500GB HDD for $579, this was when the Q6600 was one of the top-of-the-line processors. Best bang for the buck.

are you talking about how they bent you over a table?

Dead'Soul said,
And DELL must create a sub-brand (like HP Compaq) and must sell cheaper coms, IMO


They already have their brands as you put it.

Inspiron - low end personal
Vostro - low end business
XPS/Studio - middle personal
Latitude - middle business
Adamo - high end thin notebook
XPS Gamers - high end personal - gamers
Precision - High end business
Alien Ware - seperate brand - high end gamers



I too never had any issues with Acer hardware. I'm a big fan of their LCD monitors. They're affordable, durable, and long-lasting.

Anaron said,
I too never had any issues with Acer hardware. I'm a big fan of their LCD monitors. They're affordable, durable, and long-lasting.

agreed
my acer lcd works well

Anaron said,
I too never had any issues with Acer hardware. I'm a big fan of their LCD monitors. They're affordable, durable, and long-lasting.

its probably a samsung panel, and the rest of it is complete crap plastic

The quality of Acer equipment is terrible. They are selling good because they are the cheapest. They are also the worst IMO. I wish Gateway wasn't bought out by them, although they still seem to be better quality than the Acer lineup.

metsfan421 said,
The quality of Acer equipment is terrible. They are selling good because they are the cheapest. They are also the worst IMO. I wish Gateway wasn't bought out by them, although they still seem to be better quality than the Acer lineup.

10 years ago, you'd be hard pressed to find a computer better than a gateway. Today, their computers are bottom-shelf junk. It was already happening before the acer purchase, that just made them a more attractive buy. They used to have high quality, heavy duty aluminum cases, now they're all plastic. There are other ways that they've really cut back too, but that's the most obvious at first glance. Of the major manufacturers out there today, the only one I think that still makes a decent computer is Dell. Say what you will about their service, but their machines are solid. HPs are junk, I have no clue why people buy them. Same with Sony, except for their high-end notebooks.

HP fan here. New studio and XPS Dell lappies look nice too. Acer is alright for netbooks though. I too feel they have a cheaper built quality to them.

Acer sucks, my work uses them b/c they are the cheapest. Fortunatley I was able to get my own, a Toshiba laptop.

They fall apart and crash all the time.

Acer moved into the market by low price point, good designs and mass market. People are a touch and feel and with the brands being more direct to the consumer the get a chance well before Dell gets one. People just don't look online and then decide. They go to a store, asks questions and are shown models. Some end up with a Dell at the store but not selection that HP or Acer, Emachines or Gateway puts out on the floor as their model of business is different. They are a consumer line type of notebook and will continue to compete in that segment very well. For a Business, Prosumer or High End user for Laptops and Desktops they are not in the same league as a Dell, IBM or HP workstations. That's okay for them. The netbooks have done very well.

I will stick with my beast of a laptop Covert M6400 with all the goodies. Yes it's large and in charge but it works for me. I am ordering a smaller brother for it so I can lug that around more often for smaller visits to clients.

They are indeed nice computers I just wish they had a more user friendly user interface to their website I always cringe when I head over to it.

Their laptops are fantastic. I buy them over Dell and HP at work without thinking twice. However, I've not been too big a fan of their desktop PC range.

Zoom7000 said,
Their laptops are fantastic. I buy them over Dell and HP at work without thinking twice. However, I've not been too big a fan of their desktop PC range.

thats because you're cheap

The price differences between Dell PCs and Acer's play a huge role in this matter, especially here in North Africa. Acer is selling quite well.