Amazon voted Most Reputable Company In The World

Forbes, in conjunction with Reputation Institute, has just published its 'Most And Least Reputable Big Companies' list of 2011 with Amazon getting a score of 82.70 and being placed in the top spot. The Managing Partner at Reputation Institute, Anthony Johndrow, said, "Amazon is the most reputable company in the U.S. in 2011 because consumers believe that it stands for more than what it sells. Its enterprise-wide story engages consumers in more than just delivering innovative products and services, a trustworthy and ethical customer experience or strong financial performance. The whole really is greater than the sum of the parts with Amazon, and this holistic perception creates a meaningful connection between Amazon and consumers, resulting in an excellent reputation score."

The survey was carried out in the first three months of 2011 with over 32,000 consumers responding. Amazon managed to earn its position by "providing value to users, staying ahead of the curve in technology and innovation and responding quickly and ethically to scandals."

The other companies to make the top ten are, in order from top to bottom, Kraft Foods, Johnson & Johnson, 3M, Kellogg's, UPS, FedEx, Sara Lee, Google and in tenth place is The Walt Disney Company. Other technology giants are on the list with Apple coming in at number 46 and Microsoft at 47. At the lower end are mostly petroleum and finance companies, such as ExxonMobil and Goldman Sachs, with only one technology company, Comcast, to come in with a score of 51.62, ranking them at 142 out of 150 companies.

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Words America and reputable hardly go into the same sentence. Amazon is the company that has no balls to stand up for itself and its customers, giving in to the shameful US government treatment of WikiLeaks. The greatest world thugs from the White House have bullied Amazon into pulling the plug on those who reveal US gvt crimes, and Amazon said - of course masters.

Maybe there should be the list of the most obedient US companies, this is where lowlife companies such as Amazon and Pay Pal would shine.

This is a list of "America's Most And Least Reputable Big Companies",not the most reputable company in the world,as your title suggests.

starbearer said,
This is a list of "America's Most And Least Reputable Big Companies",not the most reputable company in the world,as your title suggests.

Replace the word America with USA. Isn't it enough for once that the United States dismisses another couple of dozens of finer nations who are also "America".

I just love companies that do not run their mouths talking trash about competitors, instead concentrating all efforts on the business and bring values to customers. Amazon is an excellent example. Congratulation!!

Worse thing about Amazon, is their iPhone app....can't stop using it to buy stuff Too easy to simply click "Add to basket" and "Check out". lol! Seriously I love using Amazon, its the firs online retailer I look at and I've never had any issues.

Amazon have been great to me.
I asked if they would be doing their music in FLAC format as the music I downloaded was VBR.
They said there seems to be a problem with that file and refunded me there and then. They didn't even answer the question, but good customer service

i've always liked amazon, had a problem once when I needed to return something, they screwed up, and refunded me before I even shipped it back. from that day on I try and buy everything I can from them, cause I know their customer service rocks. I like newegg too, but I go with amazon if the prices are close, cause newegg doesn't pay return shipping.

coth said,
There is a gigantic difference between in U.S. and in the World

True,but in this case it doesnt make one iota of difference.

Amazon.co.uk are absolutely awesome.

Something has gone wrong? Expect a replacement next day. How many retailers in the US, UK or anywhere else do that?

boo_star said,

True,but in this case it doesnt make one iota of difference.

Amazon.co.uk are absolutely awesome.

Something has gone wrong? Expect a replacement next day. How many retailers in the US, UK or anywhere else do that?


Ever heard of Just, Ulmart, Fcenter, Citilink, Oldi, Forum? Yes, there is a large competition on Moscow market with over 30 IT retailers. At least 8 of them are very popular. So this force most of retailers to maintain low prices and offer immediate replacement/moneyback.
Ulmart was voted best retailer in Russia in 2010. Just is at #1 in Moscow at the moment.
http://itrate.ru/cgi-bin/show....l_companyes&razdel_id=1

They are not worse than Amazon, but Amazon works just in few countries. And there is no Amazon in Russia.

As of replacement - Consumer Protection Law requires offering replacement with no explanations (so you can use something like "i don't like the color") in 14 days after purchase, 30 days for fixing with moneyback if impossible to fix broken goods in 30 days and requires to offer temporal replacement with same functionality for a time of repairing.

Anyway, retailer still have a right to examine broken device in 10 days. But most of listed retailers above won't do it. You can expect immediate replacement/moneyback from Ulmart and Just, which are ULTRA successors. I had no problem taking money back for my bricked phone in Forum either - they didn't even check it. Just asked - what's the problem? -it won't turn on. -wanna cash or replacement? -cash. -ok.

Fcenter, Citilink, Oldi usually enjoying their right for expertise for a few days, but essentially you don't have a problem for replacement either.

coth said,
There is a gigantic difference between in U.S. and in the World

i have bought several times from amazon and i am not from the US and i am very happy with their service

coth said,
There is a gigantic difference between in U.S. and in the World

I would have to echo the comments before, I regularly purchase from Amazon UK, the service has been second to none when compared to other retailers and the costs have always been good.

personally... for PC related stuff Newegg beats Amazon in my book.

plus Amazon seems like they are selective on what reviews they will post as i made a review a while back and never got posted. it was nothing out of the ordinary either that would break any rules or anything. i think they just decided to not post it because it was not all positive etc (even though overall it was a positive review). so it makes me wonder if they are selective in the reviews they post which if that's true that damages their rep in my book.

Amazon just seems more like a large corporation where as newegg seems more in line with their users.

p.s. but lacking that review not being posted, for what little i have used Amazon they seemed fine.

ThaCrip said,
personally... for PC related stuff Newegg beats Amazon in my book.

plus Amazon seems like they are selective on what reviews they will post as i made a review a while back and never got posted. it was nothing out of the ordinary either that would break any rules or anything. i think they just decided to not post it because it was not all positive etc (even though overall it was a positive review). so it makes me wonder if they are selective in the reviews they post which if that's true that damages their rep in my book.

Amazon just seems more like a large corporation where as newegg seems more in line with their users.

p.s. but lacking that review not being posted, for what little i have used Amazon they seemed fine.

No Wonder. Amazon sells everything while Newegg sells Computer Hardware (= not everything.)

First place I think I ever ordered anything online from. Actually, a co-worker friend ordered it for me. It was Black Sabbath - Heaven & Hell cd. Have used them many, many times since and have never had a problem.

I remember when they had a price errors for their apple products and kept it during the whole black friday weekend which in turn generated alot of traffic to their site. They got crowned "the most visited site on black friday" and that news boosted their stock.

Jus sayin'...

Would the author or somebody with some reading skills please change the article and tags to reflect the title in the source material? Let me just paste that for you: America's Most And Least Reputable Big Companies.

Amazon customer service rocks I brought a Logitech mouse from them that didn't work and they sent me another one over night no question ask.

DPyro said,
If only Amazon could truly offer free shipping on all purchases like Dell does.
If only Amazon actually let you pick your shipper like... EVERYONE ELSE DOES.

DPyro said,
If only Amazon could truly offer free shipping on all purchases like Dell does.

Dell overprice like hell, just like John Lewis so it's fair they give Free Delivery.

Its hard to say anything bad about Amazon. Lets see, umm, back in 2007 I decided to order all my nephew and nieces toys for Christmas off of Amazon.com and it was annoying how everything was sold out but you couldn't tell it was sold out without clicking on it. I think some news sites called them on it.

If the worst thing you can think of is that three years ago, their stock UI wasn't great then the company as a whole can't be that bad!

The beauty of competition baby. Netflix will come back and try to top them. In the end, all good for the consumer.

Amazon is the best. Amazon Prime shipping is great, they are becoming the next Netflix if they get more things on their video service, and they have great support.

Johnson and Johnson huh? guess those massive recalls of Tylenol and DuPey hip replacements recently didn't hurt it that much..... heck you still can't find liquid tylenol anywhere...