Apple and IBM Make Most Reliable Computers

Apple and IBM/Lenovo lead a list of the most reliable computer brands, according to fresh US research. Adjusted by market share, Rescue.com's latest findings are based on the number of calls the troubleshooting company receives for each make of computer. Results were based on 20,000 calls.

"When people purchase computers they want to know about reliability," said David Milman, founder and CEO of Rescue.com. "We're constantly asked our opinion about the best computers to buy. The Computer Reliability Report helps address this question and can be used as a helpful tool for those in the market for a new computer."

The report shows that computers from IBM/Lenovo are the most reliable, scoring an index rating of 243 points. Apple is close behind, with a score of 201 points. Next runners up include: HP/Compaq, 12 points; Dell, 4 points; Gateway with minus 12 points and "others" with minus 16 points. Large numbers are better.

"Whether it's due to hardware quality or vendor customer support, clearly IBM/Lenovo and Apple are well ahead of their rivals when it comes to reliability," Milman says. "We're pleased to be able to offer this insight to help computer users make informed choices when deciding which computer they should buy," he added.

News source: Macworld UK

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David Milman is a shyster and crook. Witness here where he blatantly feloniously and libellously violates the 1972 Privacy Act @ techrepublic.com:

http://techrepublic.com.com/5208-11189-0.h...ssageID=2200654

AND

http://techrepublic.com.com/5208-6230-0.ht...ssageID=2141035

That is a FELONY, isn't it, Mr. David Milkman of RESCUECOM? You post confidential information about former contractors or employees online without their consent. The NYS Board of Labor is aware of this now as well.

Also, in the URL below (from a local t.v. station who is investigating Mr. Milman and RESCUECOM) in the area his company is headquartered in:

http://www.wtvh.com/news/local/13511157.html

"STAY AWAY FROM RESCUECOM"

I don't agree with the article. You get what you pay for and IBM are known for being both expensive and high quality parts as a result. I own a IBM Thinkpad and I can honestly say it's very reliable, unlike the Compaq I purchased in 2003 and then returned within its 30 day money-back guarantee.

Needless to say, the Compaq laptop was about 2.5x cheaper than the Thinkpad.

I beg to differ also about Apple products, users who have malfunctions and design flaws (like the Nano screens for example -yes thats screen reliability and only one example) generally are not swayed in opinion of the company while very real issues with Apple hardware exist.

Factors that come to mind is poor firmware support, OS (I have seen quite a few OS X kernel panicks in my time, but hardly ever a BSOD on XP and Vista, any XP BSOD was due to bad memory, which is a feature, not a bug).

Help desk, Dell are outsourced to India these days? I know from experience by calling Compaq when I had my laptop, the guy was flipping through the same manual I had for the laptop and then not knowing what to say when he couldn't find the answer. Outsourcing are not experts, they are simply people that can read back what you already know/have in your manual. Its a poor excuse for 'support'. -again you get what you pay for.