Apple CEO apologizes for iOS 6 Maps, recommends Bing, MapQuest or Waze


Apple's new Maps service has been largely criticized for distorted 3D maps and poor data quality.

Following consumer and critical backlash against his company's new mapping service, Apple CEO Tim Cook has released a statement apologizing for the quality of Apple's new Maps service in iOS 6.

In a letter to consumers, Cook said Apple "fell short" of its commitment to delivering the best possible experience to its customers. Despite including features not available in the company's previous service (which used data provided by Google), such as turn-by-turn navigation, the new service has been panned for featuring distorted 3D maps and poor mapping data.

Cook's letter even went as far as recommending users consider competitors' alternative services, such as Bing Maps, until the company is able to improve the quality of its Maps service.

Apple previously released a statement to media outlets saying it was working on improving the service, although this is the first time the company has addressed the issue directly with consumers.

The full letter can be seen below.

To our customers,


At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO

Source: Apple | Image via The Amazing iOS 6 Maps

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105 Comments

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this whole thing is being blown out of proportion. i tried the maps on my mom's phone, they really aren't that bad

Jobs would have never allowed Maps to see the light of day in that condition. It would have never made it into iOS6 like that. He would have never allowed it.

Scorbing said,
Jobs would have never allowed Maps to see the light of day in that condition. It would have never made it into iOS6 like that. He would have never allowed it.

Yeah just like he never allowed the antenna issues on the iPhone 4. And how he never allowed the over heating Macs the many failed Apple products over the years... /s

How about enabling devices that previously had iOS 5.1 to be rolled back, reinstating the old maps? At the moment once you're on 6 you're stuck with it since that's the only firmware Apple's servers will authenticate.

Yet people keep buying Apple products without a single complaint about price and general software failures. Kinda annoys you doesn't it?

drazgoosh said,
Yet people keep buying Apple products without a single complaint about price and general software failures. Kinda annoys you doesn't it?

So we shouldn't buy Apple phones because an app sucks? Like the message said, there are alternatives.

O5M3L said,

So we shouldn't buy Apple phones because an app sucks? Like the message said, there are alternatives.

That's exactly the problem. They had a great working app with Google Maps, yet they went and replaced it with one full of problems, and are now telling us to try alternatives.

drazgoosh said,

That's exactly the problem. They had a great working app with Google Maps, yet they went and replaced it with one full of problems, and are now telling us to try alternatives.

They were forced to replace it, or the iPhone would never have native turn by turn. I'm sure people like you are always quick to rub it in that 'you have to download an app to get turn by turn'. Can't have it both ways

drazgoosh said,
Yet people keep buying Apple products without a single complaint about price and general software failures. Kinda annoys you doesn't it?

1) Price is subjective. I think it's competitive.
2) People do buy Apple products and complain about software failures.

Your mind is now blown, I know.

Recommends Bing? Wave? MapQues? MapQuest is worse than your own. But you were to honory to recommend Google Maps? You know, the one that worked in the first place?

I don't even feel sorry for Apple. You got what the heck you deserve you ungrateful, nasty, low-life scum bags. You knew the crap wasn't ready and you released it anyways.

Just like Jobs admitted they knew something was wrong with the iPhone 4 when they released it, but in his own words he said; "he didn't think it would be a big deal".

Then the 4S came along with a beta voice assistant that you pushed to make the 4S "seem" different from the 4. It didn't work either.

Now a 3rd model and the maps dont work? How many peopel in the USA alone use GPS likely on their phones? And you gie them one that doesn't work? When you had one that did work?

es I hardly see any fans saying anything. Oh but, if it had been Microsoft, Google, Samsung, Motorola or Nokia; they wpould have been ridingthe train the laughter; but yet they wont even speak against the company they love.

I must be the only one who hasn't had an issue with maps. I use the turn by turn everyday and its gotten me wherever I needed to get with no hiccups.

shockz said,
I must be the only one who hasn't had an issue with maps. I use the turn by turn everyday and its gotten me wherever I needed to get with no hiccups.

My experience hasn't been problems with the turn by turn, but problems with points of interest. Doing test searches for local shops etc and it finds me cases that are 20 miles further away than the actual nearest one

While we're improving Maps, you can try alternatives... like Bing,... or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Big LOL here, now Apple's suggesting its customers to use its rivals' (M$ft, Nokia) map service.
Tim Cook better has to make a deal with Nokia to use its maps, that'll save him money and time for his developpers.

I actually appreciate that Apple are being honest, we all know they failed with this.

I hope that in the future Apple don't take their customers for granted.

Apologizing for what? I don't get this. The building was taking it down. How come it's apple's fault for taking the images for their map. Post 911 crap here!

If they were really concerned about maintaining their "incredibly high standards" for their customers, they'd release 6.0.1 with Google Maps functionality built in to the maps app, and a simple option to choose between Google and Apple maps while they "keep working" to improve their offering.

I live in LA. Driving sucks without Google Maps on hand. I can't upgrade to iOS6 as a result. Thanks Apple.

If their business decision is to take their customers that paid a premium for Apple-level polish and make them beta testers, I'll take my business elsewhere.

neonspark said,
I don't see the big deal. it is just like any other apple product. overhyped and under delivers.

Maps might but the iPhone 5 is awesome, much prefer it to my S3

This wouldn't of happened if Steve were still around, granted he was around for antenna-gate. Apple releasing crappy software is super super rare, that's always been their staple, in the stability and quality of the software. Be interesting to watch apple stock today to see what it does...

Pretty sad/pathetic to release a new product and then have to recommend another one to users that does the same thing. Apple was soo soo quick to ditch Google and now its customers are paying the price.

Do proper R&D and THEN ditch Google. Its not hard and Apple has done so in the past.

techbeck said,
Pretty sad/pathetic to release a new product and then have to recommend another one to users that does the same thing. Apple was soo soo quick to ditch Google and now its customers are paying the price.

Do proper R&D and THEN ditch Google. Its not hard and Apple has done so in the past.

Google was collecting information on users, and Apple as goofy as they can be, didn't want Google literally tracking iPhone users around the world. (Apple and Google have been fined in several countries for this already.)

Apple should have used Bing as a replacement until they could get a better product out with their branding. They also chose a really bad mapping company to partner.

It is refreshing, and so rare, for big corporation CEOs to admit to having made a mistake and suggest alternatives. That does buy the company time to fix the mess. Microsoft could learn from this situation--especially with the Windows-8 shortcomings.

Is he saying that Apple does not have a good QA process where they test their stuff before releasing? Can you please rename this OS to iOS 0.1 as it is definitely several steps back.

An Apple CEO being honest and not blaming the problem on someone else? holy crap did we just hit a time warp?!

Albert said,
you won't see steve ballser or bill gates apologizing for the mess that will soon be windows 8. just wait.

Yeah you wont see that. Because it will do great.

"Apple CEO Tim Cook" is now trending on Twitter. I think Apple got the response it wanted (not saying that in a judgmental way, merely noting).

Steve Jobs would have never done this, but I have to wonder if Jobs would have released an unfinished product.

Good on Tim Cook for realizing a mistake (something that Jobs would have never admitted to).

Because haters want to not acknowledge the truth and to throw dead people under the bus!

JessJess said,
Steve Jobs already did this..... why do people keep saying that?
Remember the iPhone 4 antenna issue?

JessJess said,
Steve Jobs already did this..... why do people keep saying that?
Remember the iPhone 4 antenna issue?

"you're holding it wrong" does that sound familiar?

NeoPogo said,
Because haters want to not acknowledge the truth and to throw dead people under the bus!

Well if they're dead then they won't care. Not like it's going to hurt them...

Seriously though, death doesn't make you a saint. You're still held accountable for the s**t you pulled while you were alive. Otherwise we'd all be learning about that time Hitler petted a dog on that one sunny day. Or the picture where he's hugging a little girl and smiling. Or how Bin Laden had a pretty epic beard. See my point yet? Probably not because they did bad things so it's different, right? And Jobs was never a shady, greedy, holier-than-thou mother f**ker. Next thing I'll hear from you is that he donated to tons of charities and didn't hoard his money like Scrooge. He didn't use loopholes to avoid paying taxes and did his best to help out his fellow man and those under him...

I'm an Apple hater, yes I literally hate apple but I can say this was at least a legit and honest response on a complete cluster f*ck by them.

Much better than the holding it wrong crap from antenna gate

swanlee said,
I'm an Apple hater, yes I literally hate apple but I can say this was at least a legit and honest response on a complete cluster f*ck by them.

Much better than the holding it wrong crap from antenna gate

Agree!

I don't like Apple one bit...but this..wow, it requires cojones. I applaud the CEO

JessJess said,

Why do you own shares in Google or something?

Nope, I hate the arrogance they exude, I hate the walled garden crap, I hate the apple tax, I hate they took the guts of a good open source kernel and locked it down to hell and back, I hate the ROW OF ICONS gui they refuse to update to something more modern. I hate the overly proprietary connector crap, no removable batteries, no SD card, No USB etc. etc.

Apple is simply not inline with any of my needs in anything technology related and Apple fans tend to bother the heck out of me with their insane cult like demeanor.

But like I said even with this hate I can admit that this was a legit and honest statement by Cook and it was good for him to come out like this.

JessJess said,

Why do you own shares in Google or something?

I'm not a fan of Apple as well, and I'm also not a fan of Google. I also do not own shares in Microsoft.

Do you really think people are only motivated by greed and money? Some of us actually study technology and use our background to help individuals understand technology.

swanlee said,
I hate the arrogance they exude, I hate the walled garden crap, I hate the apple tax, I hate they took the guts of a good open source kernel and locked it down to hell and back, I hate the ROW OF ICONS gui they refuse to update to something more modern. I hate the overly proprietary connector crap, no removable batteries, no SD card, No USB etc. etc.

You missed out the patent trolling.

What do you mean by apology? release a new update with google maps and you can improve on your own maps meanwhile..

(Spork) said,
since i found WAZE i never use anything else

Agreed. I really like Waze also. Though the social networking crap built into it is kind of annoying.

Astra.Xtreme said,

Agreed. I really like Waze also. Though the social networking crap built into it is kind of annoying.


sometimes yes

(Spork) said,
since i found WAZE i never use anything else

Where I used to live I DREW most of the maps on Waze, the coverage was atrocious (ended up as the area manager for part of England). Tried to get it to navigate me from there to London, and the only route it could recommend was 9 hours (it's was at MOST 5.5).

Is it any better now?

Jobs would demand that God change topography to match Apple's version of reality. He would do so in an angry two-liner.

-T- said,
I await MeltedMacaroni telling Tim Cook the maps are perfect

I sent him an email telling him there is nothing to say sorry for. People sure like to complain.

MeltedMacaroni said,

I sent him an email telling him there is nothing to say sorry for. People sure like to complain.

Yeah they just payed hundreds for a phone and actually expected to have a working Maps app! These people disgust me! /s

Mark said,
Yes they have apologized before but they are actually recommending competing products now!

I guess that depends on your understanding of what constitutes "competing" in this case. Apple point you to alternative apps on their own platform (in case you find their own maps app lacking) , all in the interest of having a great overall experience using the iPhone.

The Laughing Man said,
I don't believe it, Apple apologizing for something. Not only that recommending alternatives?!

Imagine that. Even without having been forced by the EU.

Northgrove said,

Imagine that. Even without having been forced by the EU.
Oh the EU. Always there to protect people from their own ignorance. Now companies have to tell you there are alternatives because one cannot simply search for another browser on their own. Or has never heard the names, Chrome, Opera, or Firefox.


tsupersonic said,
HA! This is why they shouldn't have left Google Maps in the first place.

If only google would have allowed Apple to develop turn by turn direction functionality and did not insist that they it google branded.

spenumatsa said,


If only google would have allowed Apple to develop turn by turn direction functionality and did not insist that they it google branded.

Well...you can't blame Google. The contract that Apple signed with Google said they couldn't develop turn-by-turn directions using the Google Maps app. Apple was OK with that when they signed it, so not Google's problem. Google has to keep some features specific to Android to promote it. Besides, it's not like there weren't other apps that offered turn-by-turn directions on iOS...Basically, this is not Google's problem - Apple ****ed up in a big way.

tsupersonic said,
HA! This is why they shouldn't have left Google Maps in the first place.

Well, it'll be a few years until we know that. This move by Apple wasn't a move for December 2012 or anything like that, but a much longer perspective.

tsupersonic said,
Well...you can't blame Google. The contract that Apple signed with Google said they couldn't develop turn-by-turn directions using the Google Maps app. Apple was OK with that when they signed it, so not Google's problem. Google has to keep some features specific to Android to promote it. Besides, it's not like there weren't other apps that offered turn-by-turn directions on iOS...Basically, this is not Google's problem - Apple ****ed up in a big way.

Ya you can Blame Google, not only were they inflexible, they had also been screwing with Safari security, and would NOT let Apple use the App without Google tracking user locations.

In case you haven't noticed Bing has Navigation on iOS and other platforms, that are nearly identical to Bing Maps on WP7.

Sure Google can refuse to offer features that they want to keep exclusive to Android, but how well does this really work out for a company in the long run?

As for Bing and specifically Microsoft, they have a long history of providing their technology on other platforms and working with competitors in general. Go look at the Skype homepage, they are pushing deals with Amazon Fire tablets, a very direct competitor to everything Microsoft.

As Apple said, but not so directly, Google can go pound sand, they crapped in their own sandbox.

thenetavenger said,

Ya you can Blame Google, not only were they inflexible, they had also been screwing with Safari security, and would NOT let Apple use the App without Google tracking user locations.

In case you haven't noticed Bing has Navigation on iOS and other platforms, that are nearly identical to Bing Maps on WP7.

Sure Google can refuse to offer features that they want to keep exclusive to Android, but how well does this really work out for a company in the long run?

As for Bing and specifically Microsoft, they have a long history of providing their technology on other platforms and working with competitors in general. Go look at the Skype homepage, they are pushing deals with Amazon Fire tablets, a very direct competitor to everything Microsoft.

As Apple said, but not so directly, Google can go pound sand, they crapped in their own sandbox.

No, if Apple signed a contract with those terms, you can't blame Google. Why do they have to be flexible? It is their product, and they can control how other companies use their services. If Apple wasn't happy with the terms, they didn't have to sign the contract, no one forced them to. Apple should have signed a contract with another company in the first place...Google offers many different apps on iOS. Hell, even Google+ redesign got to iOS before it even made it to their very own Android! They are fairly open to iOS users, but not so much Windows Phone.

I don't see Apple offering any of their services to Android or any other platform, do you? Apple just has a philosophy of doing things their own way (hence "think different"), and sometimes it bites them in the ass.

thenetavenger said,

Ya you can Blame Google, not only were they inflexible, they had also been screwing with Safari security, and would NOT let Apple use the App without Google tracking user locations.

In case you haven't noticed Bing has Navigation on iOS and other platforms, that are nearly identical to Bing Maps on WP7.

Sure Google can refuse to offer features that they want to keep exclusive to Android, but how well does this really work out for a company in the long run?

As for Bing and specifically Microsoft, they have a long history of providing their technology on other platforms and working with competitors in general. Go look at the Skype homepage, they are pushing deals with Amazon Fire tablets, a very direct competitor to everything Microsoft.

As Apple said, but not so directly, Google can go pound sand, they crapped in their own sandbox.

No, if Apple signed a contract with those terms, you can't blame Google. Why do they have to be flexible? It is their product, and they can control how other companies use their services. If Apple wasn't happy with the terms, they didn't have to sign the contract, no one forced them to. Apple should have signed a contract with another company in the first place...Google offers many different apps on iOS. Hell, even Google+ redesign got to iOS before it even made it to their very own Android! They are fairly open to iOS users, but not so much Windows Phone.

I don't see Apple offering any of their services to Android or any other platform, do you? Apple just has a philosophy of doing things their own way (hence "think different"), and sometimes it bites them in the ass.

thenetavenger said,

Ya you can Blame Google, not only were they inflexible, they had also been screwing with Safari security, and would NOT let Apple use the App without Google tracking user locations.

In case you haven't noticed Bing has Navigation on iOS and other platforms, that are nearly identical to Bing Maps on WP7.

Sure Google can refuse to offer features that they want to keep exclusive to Android, but how well does this really work out for a company in the long run?

As for Bing and specifically Microsoft, they have a long history of providing their technology on other platforms and working with competitors in general. Go look at the Skype homepage, they are pushing deals with Amazon Fire tablets, a very direct competitor to everything Microsoft.

As Apple said, but not so directly, Google can go pound sand, they crapped in their own sandbox.

Seriously? You're going to jump Google for keeping certain functionality for their own OS? Because Apple never does that. Oh wait.... they do - all the time.

Apple complains when an app goes to another platform. They restricted native apps to only work with other 'i' devices and didn't allow a way for others to develop a similar application to communicate with 'i' devices with the same functionality. The most recent big one I remember is some native messaging app, I forget the name, but you could only use it to communicate with other iPhones and iPads. Did you rip RIM back in the day when they wouldn't allow a way for other platforms to communicate with BBM?

You need to stop excusing Apple for their blatant incompetence. You're starting to turn a shade of fanboy.

spenumatsa said,


If only google would have allowed Apple to develop turn by turn direction functionality and did not insist that they it google branded.

Now that is the kind of response expected from the Apple fanboy. Apple makes a mistake (it is ok, all do) and we need to blame it on everyone else. Apple could have made a deal with Google to continue shipping maps the way they were for another year while they made sure their maps app worked correctly. If I remember correctly, in the iOS betas Apple used Bing maps, Microsoft would have been happy to let Apple ship their maps for a year, simply for bragging rights that they replaced Google. But Apple ships their maps with problems, and we need to blame everyone but Apple because they can do no wrong.

HawkMan said,
Yeah but in that case they where by consumer protection laws required to

I really doubt that. In any case, there are more examples. The most recent example might have been 'Mobile Me' which I'm not sure they literally apologized for, but certainly S.J. said something along the lines of 'that wasn't our finest hour'.

thechronic said,
Bloody hell an Apple CEO apologising?

FTFY: "Bloody hell a CEO apologising?"

This is tragically unusual regardless of IT company.

Mark said,
This is very un-apple like!

no, it isn't, at all. They just saying the obvious which since a few days cannot be denied anymore.

Actually, this is really so typically for Apple. Wait, till the problem cannot be ignored anymore and then come up with half-solution.

Mark said,
This is very un-apple like!

When Nokia failed with Lumia 900 they people got 100$ for free and sorry. Apple say only sorry. This is very Apple like. They still charge full price for crapPhone.

Sebastian Swann said,

When Nokia failed with Lumia 900 they people got 100$ for free and sorry. Apple say only sorry. This is very Apple like. They still charge full price for crapPhone.

Lumia's fail was hardly even a fail. It was a minor inconvenience fixed within a couple of weeks. I wasn't even aware that there was a problem with mine. The $100 was nice though.

True. I wonder if there would of been an apology if Jobs was still here. But he isn't and Tim Cook is. Maybe we will see a side of Apple that actually owns up to their mistakes.

Soldiers33 said,
I wonder what Steve Jobs would say about this. At least this guy is being honest.

Steve would have sworn blind that this is how the world actually looks, and we're all just ****ing stupid.

Soldiers33 said,
I wonder what Steve Jobs would say about this. At least this guy is being honest.

Lol, your just viewing it wrong...

Soldiers33 said,
I wonder what Steve Jobs would say about this. At least this guy is being honest.

IMHO I don't think Steve Jobs would have allowed the app to be released in such a poor state.

Soldiers33 said,
I wonder what Steve Jobs would say about this. At least this guy is being honest.
Jobs would demand that God change topography to match Apple's version of reality. He would do so in an angry two-liner.

Soldiers33 said,
I wonder what Steve Jobs would say about this. At least this guy is being honest.

It's not a bug, it's a feature.

You're viewing it wrong. Try viewing it a different way.

DARKFiB3R said,

Steve would have sworn blind that this is how the world actually looks, and we're all just ****ing stupid.

That's hilarious but guys hey respect the guy who is dead. maybe afterlife for him looks like what the map shows.

primortal said,

IMHO I don't think Steve Jobs would have allowed the app to be released in such a poor state.

but he allowed a phone with critical antenna problems

primortal said,

IMHO I don't think Steve Jobs would have allowed the app to be released in such a poor state.


Steve Jobs has failed plenty of times - let's not forget that. Ping is probably the one in most recent memory.

Northgrove said,

Steve Jobs has failed plenty of times - let's not forget that. Ping is probably the one in most recent memory.

He was a mortal human, wasn't he? Perfection does not belong to this World....... unless you ask to the guests of a psychiatric hospital of course.

S3P€hR said,

That's hilarious but guys hey respect the guy who is dead. maybe afterlife for him looks like what the map shows.
Why? Death doesn't make saints. It doesn't resolve you of what you do in life. When I die I fully expect people to speak of me as they would if I were still alive. That's who a person is, nothing is accomplished in death - it's just the end of your chances to not be a douche.

Soldiers33 said,
I wonder what Steve Jobs would say about this. At least this guy is being honest.

“Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.” - Steve Jobs

fehu said,

but he allowed a phone with critical antenna problems

Yeah critical problem that decreased the number of bars you see but have no effect in the overall call...or at least the studies performed independently determined that there were no more dropped calls compared to other phones.

primortal said,

IMHO I don't think Steve Jobs would have allowed the app to be released in such a poor state.


Really? Are you really that blind? Oh and to all the folks that plsued you, they are blind too. Steve Jobs admitted that there was a problem with the iPhone 4's amntenna and in his own words he said, he didn't think it would be a big deal. They released it anyways. They released the 4S with a BETA version of Siri which wasnt finished to help boost sales of a device that offered meager upgrade over thr previous model. Steve Jobs did that.

Yet you're actually sitting here stating Steve Jobs wouldn;t. Obviously you dont know Apple's true history do you? APple has released half-baked products in the past. Example. Steve Jobs for some reaosn cant stand heatsinks and fans. He release Macs without them, even tho engineers warned him it woudl cause a problem. He released them and then when they Macs broke down, he charged the customer to repair them. One man sued saying this was somethign that shoudl have been covered becaus eit woudlnt have happened if the logicsboard has fans and heatsinks. His cases force Jobs to fix the problem and refund all the people they charged for the repair.

Look at the iPhine 4. Apple knew their was a problem. You think he magically just hppened to make a cases that only fit the sides? No one makes a phone case like that. That wasn't blind coincedence. It was a backup plan just in case.

How can you sit their and make such a claim wit this type of reputation?

The iPhone 5 on VZWand Sprint doesn't support data and talk at the same time bacuse form was more improtant than function. Yet every LTE and some 3G devices on VZW and Sprint support this feature? Apple cant because they didnt want to add one antenna because they wanted to make the phone thinner?

Good god almighty. Jbs is where he neeeds to be, away from Aple. Cook is going to end up in the same boat.

TechieXP said,

Really? Are you really that blind? Oh and to all the folks that plsued you, they are blind too. Steve Jobs admitted that there was a problem with the iPhone 4's amntenna and in his own words he said, he didn't think it would be a big deal.

<snipped out the rest of the conspiracy theories>

I did a Google search. It doesn't look good for you. He allegedly said that the antenna issue was not a big deal while in a meeting, and Apple shipped the iPhone 4 anyway, but he had come out and denied every saying that, or that ever happening.

Believe what helps push your agenda, I guess.

omgben said,

I did a Google search. It doesn't look good for you. He allegedly said that the antenna issue was not a big deal while in a meeting, and Apple shipped the iPhone 4 anyway, but he had come out and denied every saying that, or that ever happening.

Believe what helps push your agenda, I guess.

And you actually believe what Jobs says?

Your comment is irrelevant and pointless anyway, because whether or not that is true, the fact is Jobs released MANY products over the years and had issues. He also released many products that failed miserably. And this is the point TechieXP was clearly making.

NoClipMode said,

And you actually believe what Jobs says?

Your comment is irrelevant and pointless anyway, because whether or not that is true, the fact is Jobs released MANY products over the years and had issues. He also released many products that failed miserably. And this is the point TechieXP was clearly making.

Was he the only one or Apple the only company that released unsuccessful products?
The only way not to fail is not trying to do anything.

Northgrove said,

Steve Jobs has failed plenty of times - let's not forget that. Ping is probably the one in most recent memory.

But Ping is hardly an important feature; none cared about it and that's why it was silently removed from existence.