Apple edges Samsung in customer service satisfaction

The battle between the only two smartphone manufacturers that make a profit on their devices continues to rage on. Samsung and Apple have been fighting each other in the courtrooms and the marketplace for years, with each one winning individual battles, but thankfully for consumers, nobody is winning the war.

This time the battle took place in the court of public opinion, and, according to a (Google-translated) report on South Korean site Naver.com, Apple has taken the overall customer service satisfaction lead from Samsung in their own backyard. A marketing firm sent surveys to 44,168 cell phone users, and found that Apple's satisfaction rate was 52% while Samsung was 2nd place at 50%. LG Electronics was even further behind at 46%, while Pantech trailed the pack at 34%. Digging into the stats a little more, it appears that within the first year of service, only 17% of respondants had to get help for their product, while Samsung was above the 29% average.

The article doesn't mention the margin of error for the survey, nor how scientific the results are. In addition, this survey is only asking about service after the sale, not overall brand loyalty. Still, it's pretty surprising to see Samsung slip into second place in their own home country.

Source: Naver.com | Via: LoopInsight

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I have dealt with Samsung, Nokia and Apple in India and believe me the first two provide horrible after sales service. It's pathetic to say the least. Often one has to leave their device for weeks for them to get repaired or replaced. Apple on the other hand provides an amazing after sales service. They send text messages to let the consumer know about the status of their device and usually within a week, my device is repaired or replaced [ 5 working days ]. Their phone support is awesome too and they take the feedback from the consumer very seriously. There were a few times where I wasn't satisfied with the service and Apple got back to me immediately to know more and if they could do anything to help me.

Experience with Nokia - They have been in India for over 15 years yet their service sucks. Gave my Lumia 920 and got it back after 3 weeks.

Experience with Samsung - There was a fault with the earpiece of my Galaxy S3 so that part had to be replaced. I got my phone back after 10 days.

You need to go back to school Konstantine. I don't know of any country that uses "." instead of ","

For instance ten thousand is wrote like 10,000

You use "." when dealing with things like percentages.

NoClipMode said,
You need to go back to school Konstantine. I don't know of any country that uses "." instead of ","

For instance ten thousand is wrote like 10,000

You use "." when dealing with things like percentages.

Greece uses "." instead of ",". I can assure you my school was amazing.

Konstantine said,

Greece uses "." instead of ",". I can assure you my school was amazing.

Sure it was, so amazing that you didn't know any Country used , instead of . for numbers in their thousands and tried to accuse the article of being "wrong".

Of course I knew it. But imho, I believe it's wrong. 1,234.5 instead of 1.234,5. In sentences, you use the comma to separate. So ti makes sense using the comma for separating in numbers as well.

Edit: I believe using inches etc. instead of metres is wrong as well. Those things must be unified as are the numbers.

Konstantine said,
Of course I knew it. But imho, I believe it's wrong. (...)
I believe using inches etc. instead of metres is wrong as well.

Whoa, whoa, whoa! All this time I've been told that people all around the world do things differently, and that's OK. Now you're telling me that everyone should do things my way otherwise it's wrong?!

Seriously, though. Even the imperial unit system isn't wrong. The world has chosen SI units to improve scientific collaboration, but that doesn't immediately make the imperial system wrong. Just like English has become the most common language for international trade. That doesn't make Dutch wrong.

On the topic of SI units, the SI standard indicates the following:
"Spaces should be used as a thousands separator (1 000 000) in contrast to commas or periods (1,000,000 or 1.000.000) to reduce confusion resulting from the variation between these forms in different countries." (from http://en.wikipedia.org/wiki/I...stem_of_Units#General_rules)

So by Konstantine's logic, you're all wrong.

We got a MBP last year and have had many issues with. It came with a nick in screen and dead pixel. Now it overheats and trackpad doesn't work.

Lenovo at least sent me a box to have one serviced, unlike Apple who told me to take to an Apple store which is an hour away. Or I could also spend $349 on top of the $2000 I already spent to get AppleCare...

farmeunit said,
We got a MBP last year and have had many issues with. It came with a nick in screen and dead pixel. Now it overheats and trackpad doesn't work.

Lenovo at least sent me a box to have one serviced, unlike Apple who told me to take to an Apple store which is an hour away. Or I could also spend $349 on top of the $2000 I already spent to get AppleCare...

Why wouldn't you purchase AppleCare? You're spending $2000 on a laptop. For many people, that's a big investment. Wouldn't you want to cover that investment for as long as possible? And it's been my personal experience that when I need to send my MacBook off for any reason, they send me a postage paid box to send it off in.

I've had nothing but positive experiences dealing with Apple. In fact, I don't think I've ever had any problems with any computer manufacturer. I guess I've been lucky.

So Lenovo would have serviced it and Apple would have given you a free replacement even without AppleCare. Should have just went to the store since it was brand new. All electronics have a full replacement guarantee because of US law if brand new and in the first year. Knowing your rights as a customer goes a LONG way.