Apple Genius: 30% call drop rate by iPhone in NYC is normal

The iPhone has always had a notoriously high call drop rate, especially around the New York area, to the point that an Apple customer went into their store to see if something was wrong. The customer sent in their findings to Gizmodo, which are rather alarming for users in general.

The customer, hereby referred to by his name, Manoj, checked with AT&T to ensure things were as they should be in New York, before taking it into the Apple Store. A Genius at said store performed a quick stat dump, which revealed that the iPhone had a 22% call drop rate... alarmingly high, yes, but that's not the worst part. The Genius at the store revealed that Manoj's iPhone was actually one of the lucky ones, as the 'normal' drop rate for the device in New York is around about 30%.

Unfortunately, there's nothing that can be done about it at the moment, besides having AT&T improve their service. Manoj's iPhone is in perfect working condition, which is rather upsetting, to say the least. The Genius wrote that "the phone is fully functional, and the problem is consistent with the service provided by AT&T." A picture of the returned results has been included below, so you can have a read for yourself.


(Image courtesy of Gizmodo.)

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28 Comments

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This is interesting, but I don't hear AT&T users complaining as much about dropped calls when using phones other than the iPhone. Dropped calls, sure, but not to this extent. And I have friends in the city that have had at one point or another AT&T.

This just sounds like to companies pointing fingers...

Not had one call drop here in the London on an iPhone 3G.

O2's voice network seems fine - it's their damn data network they need to get sorted.

Is not the iPhone . It's AT&T.
I have a Blackberry and my calls get dropped like a motherf***r.
I hate their comercial "The most reliable service!" ... Reliable, my ass.....

Dropped calls? What is that? I use MetroPCS and have never once had a single dropped call. I can also use my phone INSIDE a department store! A thing that I could never do when I was with AT&T for years. If ever there was a suck personified, AT&T is it.

I owned an iPhone for 2 week, and returned it - easily the worst phone I'd ever used, even call quality seemed poor compared to my old Nokia & Sony's, however the rest of the iPhone (i.e. iTouch) seemed quite good.
So, I bought a HTC Hero, WOW! what a bit of kit, call quality is spot on, signal better too.

I was lent an iPhone by a family member who claimed it was the best thing since sliced bread and thought that I'd want one because I like gadgets. Way too gimmicky for my tastes. Definitely not worth what's charged for them.

Unfortunately, there's nothing that can be done about it at the moment, besides having AT&T improve their service.

Yeah, like that's ever going to happen.

Am I glad the iPhone is about to become completely non-exclusive here in the UK. When issues like this arise, people will now have a choice and will be able to express their dissatisfaction in the only way these companies understand. I feel sorry for places where that is not yet an option for consumers.

Well here in london iPhone is not exclusive anymore to o2.

Oramge and vodafone have both signed deals with Apple.

By by the high tariffs by o2

dodgetigger said,
So if this is a problem of AT&T, this high drop rate is also with other phones in their network, right?

from my understanding, it's worse with iphones, but yes, i have at&t with a "dumbphone" and i do get the occasional drop. and also, coming out of the subway underground (here in ny), it often takes a while to reconnect a signal. can't wait for oct 11th... getting android hero

wookietv said,
from my understanding, it's worse with iphones, but yes, i have at&t with a "dumbphone" and i do get the occasional drop. and also, coming out of the subway underground (here in ny), it often takes a while to reconnect a signal. can't wait for oct 11th... getting android hero :)

Yeah, I've heard of drops with other phones too, but it does seem considerably worse with the iPhone. So, do I think this is largely an AT&T issue? Yes. But I find it very interesting that the iPhone suffers from this so badly. It gives AT&T an excuse to blame Apple, while Apple blames AT&T...

I just don't see this resolving itself any time soon.

It's a problem with the network - not the phone. That's what you get with a monopoly, unfortunately. No problems with call dropouts here in Australia.

chAos972 said,
It's a problem with the network - not the phone. That's what you get with a monopoly, unfortunately. No problems with call dropouts here in Australia.

Same here, I've never had one call drop here on my iPhone in NZ (or any other phone, for that matter).

I have drop outs in Scotland but not probably anywhere as high as 30%
Out of interest how did they get those stats from his phone?

Nottingham, UK not had one drop here. Had times though were I've rang someone and instead of a ringing tone you hear an awful mess of sounds.

SK[ said,]Nottingham, UK not had one drop here. Had times though were I've rang someone and instead of a ringing tone you hear an awful mess of sounds.

That sometimes happens here in Norway too.

I don't have an iPhone so I got nothing else to add to this.

ZeroHour said,
I have drop outs in Scotland but not probably anywhere as high as 30%
Out of interest how did they get those stats from his phone?

A phone can tell when the end of a call is due to a lost connection. I guess the iPhone just logs that info along with the rest in its call history.

I always just pretended it was my BlackJack's way of helping me hate at&t as much as possible.

tylershaw said,
The ratio is worse with iPhone to iPhone calls. I've come close to slamming mine against a wall on numerous occasions.

+1. They hold up quite well.